John Silva
John Silva at Empire Ford Inc.
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John Silva | Page 3

Assistant Sales Manager

Empire Ford Inc.

292 William S. Canning Blvd
Fall River, MA 02717

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4.2
73 Reviews
4.2

73 Reviews

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73 Reviews of John Silva

March 03, 2023

Dealership Rating
Employee Rating

Left me stranded without a vehicle when I traded one I owned in and they gave me a sportage and took it back cause “ bank didn’t approve” but yet I had the new car for a complete week. They sold my trade More

by nicolegotit77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Roberto Perez , David Shea

Mar 07, 2023

Empire Ford Inc. responded

Dear Ashley, Unfortunately, due to a conversation you had with the bank regarding your employment, your loan was not approved. This situation was out of our control. We offered to put you in a different vehicle but you declined. We are sorry for the inconvenience this has caused you.

Mar 07, 2023

nicolegotit77 responded

I declined because I’m not going to pay for a mini van quest for 5 years if I’m not satisfied completly with the purchase. You can’t just give me a nice car and then put me in a mini van that’s not how that works. You work for the city. The costumers satisfaction is definatly a goal in purchasing a car .. not just a sale. That’s how you guys presented it to me as. “ WELL ITS JUST A CAR AND A CAR IS A CAR” . Like if YOUR the one paying for it monthly . Absolutely not. You shouldn’t have put me in a vehicle that wasn’t registered anyway. At the end. YOUR WRONG . If I would have gotten hit by another driver and possibly died and the vehicle was totaled, your dealership would be paying the absolute total of it. Because it was still under the dealerships name . Stop trying to make it seem like I declined a good deal when it wasn’t. It was to cover yourself to say “ well we tried and you denied “ stop the act. I can actually persue a lawsuit for emotional distress and negligent actions that you all caused me.. I lost a lot of opportunity’s and days for work when you sold my vehicle and took me out of one .

February 15, 2023

Dealership Rating
Employee Rating

Very helpful. Didn't feel pressured. Would return to again if I needed another vehical. More

by Berjen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bryce Sewall

Feb 16, 2023

Empire Ford Inc. responded

Dear Berjen, Thank you for sharing your 4-star review and your comments about no feeling "pressured." We would love to assist you or a relative when you're in need of another vehicle. Please let us know what we can do differently to earn a 5-star review! Thank you!

February 15, 2023

Dealership Rating
Employee Rating

John & the team were amazing! Very grateful for their hard work and dedication. Thank you. More

by Robbie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bryce Sewall

Feb 16, 2023

Empire Ford Inc. responded

Dear Robbie, Thank you for choosing Empire Ford for your new vehicle purchase! We appreciate your 5-star review and for mentioning both John and Bryce by name. Safe travels!

December 09, 2022

Dealership Rating
Employee Rating

This dealership is amazing. They go above and beyond for their customers. John Silva #1 More

by EMJOLI80
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 12, 2022

Empire Ford Inc. responded

Dear EMJOL180, Thank you so much for the 5-star review and the comments that you found Empire Ford to be AMAZING! Thank you also for mentioning your salesperson, John Silva, by name. We appreciate your business!

October 23, 2022

Dealership Rating
Employee Rating

Excellent experience. Staff very knowledgeable, polite and friendly. So far very happy with my Jeep Rubicon. More

by steve.lachapelle
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 26, 2022

Empire Ford Inc. responded

Dear Steve.Lachapelle, Congratulations on the purchase of your Jeep Rubicon! Thank you for your positive review and feedback. We're so pleased to hear that your found our staff to be "knowledgeable, polite and friendly!"

September 09, 2022

Dealership Rating
Employee Rating

John, Henry and Bryce are the greatest meet and went above to make my car experience a pleasure I will refer Empire to all my family and friends. Thank you so much. More

by rose.richie
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bryce Sewall

Sep 12, 2022

Empire Ford Inc. responded

Dear rose.richie, Thank you for your review and for mentioning John, Henry and Bryce by name! We're so happy to hear that they make your experience here a pleasurable one! We appreciate the referral! Safe travels.

August 26, 2022

Dealership Rating
Employee Rating

The salespeople are very professional. Everyone kept me up to date with the purchase pf my vehicle. More

by Lionheart61966
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 01, 2022

Empire Ford Inc. responded

Dear Lionheart61966, Thank you so much for your feedback. We're glad go see that you found our salespeople to be "very professional." Thank you for your review and for choosing Empire Ford!

July 27, 2022

Dealership Rating
Employee Rating

bought a 2019 f150 limited 3 weeks ago and still don't have it. Problem with mileage because truck came from Canada. EMPIRE has had this truck since april per carfax. That should have been verified before More

by mikedefeo
Customer Service
Friendliness
Price
Recommend Dealer
Yes

June 30, 2022

Dealership Rating
Employee Rating

They suffer from the same problem every other dealer has, NO INVENTORY!!!! You can't order a Maverick until late July and there are none on the dealer lots. I don't know how vehicle manufacturers can make it More

by lmenard
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 06, 2022

Empire Ford Inc. responded

Dear lmenard, we completely understand your frustration and you are correct that all other dealers are in the same situation with inventory. We would be happy to order you a new Maverick once Ford re-opens the order banks.

May 19, 2022

Dealership Rating
Employee Rating

They were very responsive and they were able to get our up fit done in record tome More

by Lowe Energy Design Inc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 01, 2022

Empire Ford Inc. responded

Dear Lowe Energy Design Inc, We're so pleased that you were happy with the service we provided. We appreciate your comments about our team being "responsive" and that we were able to get your "up fit done in record time." Thank you for your business.

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