John Stefero at Brown's Toyota of Glen Burnie

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Sean Locklear, Ed Pearson, John Stefero

My Review of Brown's Toyota of Glen Burnie:
Everyone at this dealship was very friendly & supportive. Sean appeared to be a rather inexperienced salesperson with a willingness to learn as well as to please the customer. After a misunderstanding about the side body molding, John Stefero rectified the situation in a very amicable manner. I also received the necessary support and attention from Ed Pearson & John Stefero when I was notified that the car I traded in was on an impound lot in PG County. M. Lombardo

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: John Stefero

My Review of Brown's Toyota of Glen Burnie:
The dealership went beyond my expectations to make this transaction smooth and very efficient.
Our salesman, Greg Brewster, was very knowledgeable and answered all of my questions without hesitation. He had taken some information by phone and quickly gathered everything else needed once I arrived at the dealership. I would highly recommend this dealership, and Greg Brewster and John Stefero specifically. John is the general manager but went out of his way to help facilitate the deal and the delivery of the vehicle. I would highly recommend this dealership.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: LaMont Matthews, Ed Pearson, John Stefero

My Review of Brown's Toyota of Glen Burnie:
Oue experience in purchasing a new vehicle from Brown's was exceptional, this is the
sixth vehicle we have purchased from this dealership over the last 25 years. The professionalism, friendliness, and courtesy continues to be superb. Mr Stafero treated us excepitionally well, he knew we were proposing to trade-in two vehicles for a new vehicle and took on the task of determining the trade-in value of these vehicles which turned out to be quite acceptable to us and were a determining factor in our making a new purchase. Mr Smith then took over the task of showing us the vehicles we were interested in, he was very knowledgeable of the cars and extremely courteous. He took us on test drives and explained the various features of both vehicles exceptionally well. One thing that impressed us of Mr Smith was his lack of pressure to purchase, we felt no obligation to make a purchase because of any pressure on his part, he is a definite asset to the sales department. Mr Mathews also profided excellent service in explaining the various vehicle manuals, warranty and car care information. Mr Pearson took care of the financial aspects of the purchase, again he was very knowledgeable, professional and friendly in taking care of us. He was very thorough in explaining all of the optional programs in regards to additional warranty and car care coverage. Addiotionally going over all aspects of the price details of the purchase. Overall we were exceptionally satisfied with all aspects of our experience with Brown's and would recommend the dealership now and in the future to anyone interested in purchasing a new or used Toyota in our circle of friends and relatives.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Alan Adams, John Stefero

My Review of Brown's Toyota of Glen Burnie:
the two individuals are exceptional in giving service to the customers. they go beyond the call of duty and try to make your experience delightful. i would highly recommend others to go and talk to these individuals when seeking a excellent price on their trade ins and purchasing new vehicles as well.

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