Always we are welcome to this place and people there are
very friendly and helpful I will suggest this dealership to all my family and friends
very friendly and helpful I will suggest this dealership to all my family and friends
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by elsakokona
Verified Customer
Verified Customer
Jan 16, 2020 -
Maus Nissan responded
Elsakokona, thank you for taking the time to leave us a review, and thank you for your kind words! We appreciate your trust and look forward to serving you and your vehicle again. Thank you for being part of our Maus Nissan Family, and have a blessed day!
- Paul DaRocha, Loyalty Manager
Service was great. John Thorne is the best and a main
reason we keep coming back. Your Maus care program is great and easy to use.
reason we keep coming back. Your Maus care program is great and easy to use.
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by dpatchin
Verified Customer
Verified Customer
Jan 14, 2020 -
Maus Nissan responded
Thank you for taking the time to leave us a review, dpatchin! We appreciate you entrusting us with the care of your vehicle, and thank you for recognizing the great work John does for our guests! Thank you for being part of our Maus Nissan Family, and have a blessed day!
- Paul DaRocha, Loyalty Manager
Service department is the best. Love working with John.
Everything is prompt and done right. John is the best service manager I have ever worked with!
Everything is prompt and done right. John is the best service manager I have ever worked with!
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by wendykruger
Verified Customer
Verified Customer
Jan 08, 2020 -
Maus Nissan responded
Thank you for taking the time to leave us such a wonderful review, Wendy! We appreciate you trusting us with your vehicle, and look forward to serving you again, soon. Thank you for recognizing John; he does a truly fantastic job for our guests! Welcome to our Maus Nissan Family, and have a blessed day!
- Paul DaRocha, Loyalty Manager
Quality oil change
I have Maus Care and take advantage of the free oil change and tire rotation. They are always on time taking my vehicle back, and the do a great job.
I have Maus Care and take advantage of the free oil change and tire rotation. They are always on time taking my vehicle back, and the do a great job. I can also opt for the complementary car wash and most of the time I do. For a free car wash, it comes out pretty good and they even vacuumed my carpets. The only issue I had the last time was I waited 2 hours for all of this to be completed. You can either wait or be driven back to your home while they service your vehicle. If I had known it was going to be 2 hours, I would have opted to be driven home rather than wait. I had things to do and felt like I wanted time by waiting.
I still highly recommend this dealership. Everyone is always so nice and friendly.
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by beckyb
Verified Customer
Verified Customer
Jan 02, 2020 -
Maus Nissan responded
Becky, we appreciate you taking the time to leave us a review. We do apologize if the wait caused you any inconvenience; with the holidays came a sharp increase in traffic, but unfortunately, longer wait times, as well. We look forward to serving you again, soon. Thank you for being part of our Maus Nissan Family, and have a Happy New Year!
- Paul DaRocha, Loyalty Manager
Great service
John Thorne was very helpful, and courteous with attending to the servicing of my Nissan Rogue. Appreciate the convenience of valet to and from dealer
John Thorne was very helpful, and courteous with attending to the servicing of my Nissan Rogue. Appreciate the convenience of valet to and from dealership.
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by MARYEGIRARDIN
Verified Customer
Verified Customer
Dec 27, 2019 -
Maus Nissan responded
Thank you for taking the time to leave us a review, Mary! John, and the rest of the service team, all do a great job for our guests- thank you for recognizing them! We appreciate you being part of our Maus Nissan Family, and look forward to serving you again, soon. Have a blessed day and a Happy New Year!
- Paul DaRocha, Loyalty Manager
Great service
Service plus detail was excellent , John did a great job in taking.
The detail work is well worth the cost, we really like how the car looks
Service plus detail was excellent , John did a great job in taking.
The detail work is well worth the cost, we really like how the car looks
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by Maisnerb
Verified Customer
Verified Customer
Dec 24, 2019 -
Maus Nissan responded
Thank you for 5-Stars, Maisnerb! We appreciate your trusting us with your vehicle, and thank you for recognizing the great work John and the rest of our Detail team does for all our guests! Welcome to Our Maus Nissan Family! Have a Very Merry Christmas, and a Happy New Year!
- Paul DaRocha, Loyalty Manage
Excellent
John always takes great care of us and shows he cares about us, not just business. He makes us feel like family..He always gets us right in.
John always takes great care of us and shows he cares about us, not just business. He makes us feel like family..He always gets us right in.
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by CARLOS20152000
Verified Customer
Verified Customer
Dec 23, 2019 -
Maus Nissan responded
Carlos, we couldn't be happier that you such an excellent experience! John does a fantastic job; thank you for recognizing him! We appreciate you being part of Our Family, and that IS the 'Maus Difference!'
- Paul DaRocha, Loyalty Manager
service
no matter what day i make my appt John throne treats everyone as if they are the only ones waiting which we all know that waiting for service is drawn
no matter what day i make my appt John throne treats everyone as if they are the only ones waiting which we all know that waiting for service is drawn out but john checks with you every 30 min if he is not to busy
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by Db1988.jd
Verified Customer
Verified Customer
Dec 19, 2019 -
Maus Nissan responded
Thank you for taking the time to leave us a review, Db1988.jd! We appreciate you trusting us to care for your vehicle, and for recognizing the great work John does for our guests! Thanks for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager
Love this place
Let me start off by saying, this is the first dealership where I didn’t feel like I was just there because they want my money. The service advisors we
Let me start off by saying, this is the first dealership where I didn’t feel like I was just there because they want my money. The service advisors were more concerned about taking care of my vehicle than anything else. You don’t know how refreshing that is in this day and age. I will buy my next vehicle from here, and Pass the tradition on to my family.
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by wade
Verified Customer
Verified Customer
Other Employees Tagged:
Anthony Falco, Jeremy Kettels, Kevin Leon, Amanda Ravenscroft, Keith Walker
Dec 18, 2019 -
Maus Nissan responded
Thank you for taking the time to leave us such a wonderful review, Wade! We appreciate your business, but even more importantly- we appreciate you recognizing the effort we make to provide our guests with a truly exceptional experience! Thank you for being part of our Maus Nissan Family, we look forward to helping you when you're ready for your next vehicle, and have a blessed day!
- Paul DaRocha, Loyalty Manager
Oil change
Went in for an oil change. Now I’ve been back twice for a oil leak and still leaking. I will be calling them again tomorrow.
Went in for an oil change. Now I’ve been back twice for a oil leak and still leaking. I will be calling them again tomorrow.
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by hap
Verified Customer
Verified Customer
Dec 18, 2019 -
Maus Nissan responded
Hap, we can see that you are frustrated with your service experience. We do not have a record of a 'hap' visiting us, so we will need more information to address your concern. Please contact me directly, and I will be happy to help. Thank you, and have a blessed day!
- Paul DaRocha, Loyalty Manager, 352-403-4811