Jon Lacey

I had a great service experience with my Volkswagen Passat at the dealership. The staff was professional, friendly, and took the time to clearly explain what needed to be done and why. They handled the Passat at the dealership. The staff was professional, friendly, and took the time to clearly explain what needed to be done and why. They handled the maintenance efficiently, kept me updated throughout the process, and made everything smooth from drop-off to pickup. More

by lkerxhalli Verified Customer Verified Customer

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Very pleasant and courteous staff. We always felt welcome coming in. Eric was especially great to work with! We always felt welcome coming in. Eric was especially great to work with! More

by Holly Kasper Verified Customer Verified Customer

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Jon and Bill in service make every appointment easy and worry free. They keep me updated and explain the work in clear easy to understand terms. worry free. They keep me updated and explain the work in clear easy to understand terms. More

by laurakarengann Verified Customer Verified Customer

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service was great. the work was done within the estimated time. and Jon was really informative and made sure all my questions were answered. the work was done within the estimated time. and Jon was really informative and made sure all my questions were answered. More

by TAWA84 Verified Customer Verified Customer

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Dealership did everything in their power to make a parts delay as painless as possible. John was great. Very disappointed in VW corporate. 45 days to repair a 2025 Tiguan with 10k miles is insane delay as painless as possible. John was great. Very disappointed in VW corporate. 45 days to repair a 2025 Tiguan with 10k miles is insane More

by bob@rpdelmore.com Verified Customer Verified Customer

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Nice people. Brand new Volkswagen Tiguan in twice for dash light and satellite issue. Fixed second time., was told VW is aware of the problem working on a fix. 2 Brand new Volkswagen Tiguan in twice for dash light and satellite issue. Fixed second time., was told VW is aware of the problem working on a fix. 2 weeks later issue happening again. If VW is aware of the problem might want to mention it before I buy a brand new vehicle More

by Strask217 Verified Customer Verified Customer

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Colonial Volkswagen is the only service location I will use for my car! They have always been professional, communication is on point and even if the advisor I contact is out his teammates also ensure I ha use for my car! They have always been professional, communication is on point and even if the advisor I contact is out his teammates also ensure I have the best experience possible!! More

by AMYEHUNT Verified Customer Verified Customer

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I had excellent service, and they were expedient and thorough when servicing my car. Very nice staff! thorough when servicing my car. Very nice staff! More

by emlangmeyer Verified Customer Verified Customer

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They’re always very helpful and ready to help me with anything my car needs. anything my car needs. More

by arlonlima Verified Customer Verified Customer

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Great service! On schedule. In and out sooner than expected. Communication with service department was informative. On schedule. In and out sooner than expected. Communication with service department was informative. More

by mbkindred Verified Customer Verified Customer

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