Jose Medina

My service consultant / advisor was very detailed, on time and provided end-t-end professional service . time and provided end-t-end professional service . More

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Great experience. Very professional and knowledgeable. Would recommend to others looking for a new car. Very professional and knowledgeable. Would recommend to others looking for a new car. More

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I got my car at this dealership and come back for the service because I feel right at home because they know how to take care of there customers here service because I feel right at home because they know how to take care of there customers here More

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Overall great experience. It was different buying the loaner car but the dealership worked with my concerns to make me feel comfortable. It was different buying the loaner car but the dealership worked with my concerns to make me feel comfortable. More

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The best thing I can say about Jose is that he respected the speed we wished to work at in buying a new car. We walked into Kia and told him that we were in the early days of searching for an EV but needed the speed we wished to work at in buying a new car. We walked into Kia and told him that we were in the early days of searching for an EV but needed to get the lay of the land. He showed us multiple cars, answered our questions and gave us his contact information to keep in touch. No high pressure, no scare tactics. Just honesty and straightforward answers. More

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Excellent customer service I went there to get a car or basically a suv and I get it I was so happy to get the car I was looking for basically a suv and I get it I was so happy to get the car I was looking for More

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Jose was awesome and made the whole buying process smooth and enjoyable. From start to finish, it was the best car buying experience I've ever had. Would totally recommend! and enjoyable. From start to finish, it was the best car buying experience I've ever had. Would totally recommend! More

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Jose was excellent, got me into the vehicle I needed quickly & efficiently! I’ll be back! quickly & efficiently! I’ll be back! More

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Willing to work with customer to get a fair price. Offered me lunch while I waited Offered me lunch while I waited More

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Our experience at Danbury Kia was a spectacular display of incompetence and shady business practices, particularly exemplified by their finance/business manager. The entire car buying experience was a cri of incompetence and shady business practices, particularly exemplified by their finance/business manager. The entire car buying experience was a cringe-worthy affair, leaving me questioning the dealership's integrity at every turn and nothing short of a disaster. The entire ordeal was marked by incompetence, excessive wait times, and the shameless use of every stereotypical car dealership sales tactic in the book. We spoke with the sales rep (Jose) on a specific model that just came in. Everything down to the price and fees were agreed upon over the phone and we left a deposit to come see and purchase the car the next day given it was a 2 hour drive from NYC. Jose was great, over communicated and understood where we were coming from with our 8 month old baby. However, when we arrived, we were forced to wait close to two hours for our scheduled appointment to finalize the transaction. It's baffling that a supposedly professional dealership can be so disrespectful of customers' time. Once we finally got to the business side of things with the finance/business Manager (Jeff Campaniolo), it became painfully clear that honesty and transparency were not in Danbury Kia's vocabulary. Jeff took center stage in turning an already dreadful experience into a masterclass in unscrupulous behavior. His demeanor was reminiscent of a used car salesman from a sketchy movie plot, more concerned with trickery than genuine customer satisfaction. He quickly ran through the paperwork without allowing us to review the documents. When we started to read through any document, Jeff would become brash, impatient and wanted us to leave his office to review the dozens of paperwork and come back in an hour or so with any questions. I don’t want to drag this on so long story short, it was clear we fell for all the stereotypical car dealership tactics from the moment we stepped on the lot. From coercive upselling to burying fees in the fine print, this individual embodied the worst stereotypes associated with car dealerships. It's disheartening to see a business resort to such underhanded methods rather than providing a straightforward and ethical car buying experience, turning what should have been a celebratory occasion into a frustrating and disappointing nightmare. More

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