Josh Alvarado | Page 2

This is my second purchase at this dealership. Rashan, Selena, Josh, Moe and Hassan were all great to deal with. All of the employees there were very courteous and while I was waiting at least fiv Rashan, Selena, Josh, Moe and Hassan were all great to deal with. All of the employees there were very courteous and while I was waiting at least five of them came up to make sure I had been helped Rashan and Selena both reached out to me multiple times by phone and text to try and make the best deal possible for me. Josh did a great job, communicating with me through the whole process and kept his word with everything that was promised. I would definitely recommend purchasing from them. More

by JeepGurl Verified Customer Verified Customer

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Told them what I wanted and how much I wanted to pay and they made it happen. No headaches, no stress at all. This by far is the #1 jeep dealer around. If I could give more stars I would⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ they made it happen. No headaches, no stress at all. This by far is the #1 jeep dealer around. If I could give more stars I would⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ More

by DRDoghouse1968 Verified Customer Verified Customer

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Pushy staff who falsely advertise. When you finally buy a used car they only give you one key. saying ‘that’s what happens when you buy a used car’. i very much doubt they would have s When you finally buy a used car they only give you one key. saying ‘that’s what happens when you buy a used car’. i very much doubt they would have said that to a man and given i had no former experience with buying a used car, i fell for it. I have tried to get another key many times and they just ignore me. please avoid this place, they are crooked and mean spirited. More

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Bought a used 2021 jeep gladiator. needed service before i could even take delivery. after 3 weeks i was going to return loan since i had not taken delivery yet. Josh told me he would needed service before i could even take delivery. after 3 weeks i was going to return loan since i had not taken delivery yet. Josh told me he would pay first payment to keep deal. two weeks later finaly took delivery. sent first payment recept to josh july 7th and he said he would cut check. contiune to august and still not recieved. last two weeks text messages are going unawnersed. do not belive what this sale men tells you. will now have to contact higher ups. More

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Illegally refused service to a vehicle they sold me breaking a multitude of California, Federal and Florida Laws. My experience with Van Nuys CDJR, formerly known as Russell Westbrook CDJR, has bee breaking a multitude of California, Federal and Florida Laws. My experience with Van Nuys CDJR, formerly known as Russell Westbrook CDJR, has been nothing short of a nightmare. The ordeal began when the dealership sold the same Jeep to another customer after I had already made a deposit and signed a contract for it. This initial breach of trust set the tone for a series of unfortunate events that have left me deeply dissatisfied and frustrated. The dealership's lack of communication has been a persistent issue. Despite multiple attempts to address the problems with my vehicle, the dealership has consistently failed to respond adequately. They have ignored my requests for service, denied me access to a loaner vehicle included in my service and extended warranty contract, and have generally shown a complete disregard for customer service. The dealership's staff, particularly their salespeople, have demonstrated a lack of knowledge and professionalism. They sold me a 100,000-mile warranty, only for me to find out from Jeep Wave that the warranty was only applied to the previous owner. They also pressured me into purchasing Dealer Add Ons beyond the MSRP, including a Paint Protectant that had already been applied to the vehicle. Moreover, the dealership may have violated several consumer protection laws in California and Florida, as well as federal laws. These potential violations include forcing me to purchase Dealer Add Ons, failing to provide a loaner vehicle as per my top-tier coverage plan, and selling a vehicle to another customer after I had already signed a contract for it. When I attempted to voice my concerns and share my experience on social media, the dealership's team deleted my comments in an attempt to cover up their shortcomings. This blatant disregard for transparency and accountability is deeply concerning. Finally, when the dealership decided they no longer wanted to deal with me, they cut off all communication and forwarded me to their attorney. This move was not only unprofessional but also indicative of their unwillingness to take responsibility for their actions. The final words from the GM as instructed to the Manager to me was that they would refuse to service my vehicle, breaching the Song-Beverly Act, BUT they were willing to simply sell me another vehicle. Read that again, they refused to service the vehicle they sold me including 2 federally required recalls, but instead said they would sell me a whole new vehicle. There is no further possible definition of a sleezy car dealership. This may explain the reason why Russell Westbrook chose to take his name off of their business which is why they are called Van Nuys CDJR now. The experience with Van Nuys CDJR, formerly Russell Westbrook CDJR, was fraught with unprofessionalism, lack of communication, potential legal violations, and a disregard for customer service. The dealership's actions resulted in a prolonged ordeal over a vehicle that was eventually declared a Lemon by the manufacturer themselves. The dealership's lack of response to my concerns, their failure to honor the purchase agreement and the extended warranty, and their potential violation of several laws demonstrate a lack of business ethics and respect for their customers. This experience serves as a warning to potential buyers about the possible issues they may face when dealing with this dealership. I strongly advise potential buyers to exercise caution when considering a purchase from this dealership. If you have a full time staff deleting social media comments by the hour, you most likely have something to hide. More

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Do not buy a car from this dealer. Save yourself the hassle. There are a lot of honest dealerships out there. This dealership will rip you off make it sound like you’re getting Save yourself the hassle. There are a lot of honest dealerships out there. This dealership will rip you off make it sound like you’re getting great and then add a few unwanted charges. Go anywhere else More

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The worst after my deposit was cash, the loan was funded. I had a problem I needed to address . No one returned my calls. I would not recommend to anyone to go to Van nuys Chrysler Dodge Jeep Ram. funded. I had a problem I needed to address . No one returned my calls. I would not recommend to anyone to go to Van nuys Chrysler Dodge Jeep Ram. They are horrible. More

by don Verified Customer Verified Customer

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The vehicle buying experience went super smooth and painless! Everybody is super cool. definitely recommend. painless! Everybody is super cool. definitely recommend. More

by Alex R Verified Customer Verified Customer

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Excellent in service and helping to accommodate at your. Convenience of what you look for it in a car Convenience of what you look for it in a car More

by Juanf1795elmasiso123 Verified Customer Verified Customer

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Van Nuys CDJR could not have been more impressive during my recent new vehicle buying experience. I’ve purchased many new vehicles over the years and have even worked for a major OE manufacturer, and I have my recent new vehicle buying experience. I’ve purchased many new vehicles over the years and have even worked for a major OE manufacturer, and I have not seen it done better than what the team at Van Nuys executed. I could go into extreme detail regarding the reliable follow up and delivery of the vehicle to my home 70 miles away from the dealership but to put it simply….. this dealer checked ever box and made what has historically been a clunky experience (void Tesla), an absolute dream. Everything they committed to, even the price, was met with overwhelming integrity. If you need a new vehicle, make sure to give Van Nuys the first opportunity. Exceptional!! More

by Umchamps97 Verified Customer Verified Customer

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