Josh Gathercole | Page 2

Above and beyond The unexpected and greatly appreciated free valet service made it possible to get my vehicle serviced in these hard times, which was truly a gift as w The unexpected and greatly appreciated free valet service made it possible to get my vehicle serviced in these hard times, which was truly a gift as we were over our time limit on the needed work. We also were able to get the recall taken care of. All this was well done in a timely manner, and kindly. The Mark Miller team who performed the work did it professionally and left us with a very good opinion of the company. I don't know the exact names of those who helped but the entire service team deserves mention. Thank you. More

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Your valet service could very well been a life saver for me. Thank you so much for providing it. My car was returned with new registration and emissions done in less than 3 hrs. Kudos to your service dep me. Thank you so much for providing it. My car was returned with new registration and emissions done in less than 3 hrs. Kudos to your service dept. More

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Quick, efficient and friendly Never had a single problem! I know I can depend on this dealership to provide good care for my car. I have lots of confidence in the employees and the Never had a single problem! I know I can depend on this dealership to provide good care for my car. I have lots of confidence in the employees and their attention to detail. More

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Great service, great wait! My new Ascent went in to replace a leaky turbo seal - although no one really suspected that's what it might be. They figured it out, and since it was My new Ascent went in to replace a leaky turbo seal - although no one really suspected that's what it might be. They figured it out, and since it was going to take a couple of days, I needed a loaner. They gave me one and since we live at the top of a snowy mountain, they even transferred our snow tires onto the loaner. My car was ready when they said, and the cafe where I grabbed lunch (I was early and they had to switch tires back) staff was friendly and the custom ramen was delicious! More

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Great service for my Outback! I needed an oil change and tire rotation and they did a fantastic job. I was happy to get it all done in one stop and they got me in fast and they pro I needed an oil change and tire rotation and they did a fantastic job. I was happy to get it all done in one stop and they got me in fast and they provided a comfortable waiting room. I've been taking my car to Mark Miller since I bought it and they've always done a great job. More

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problem solved Excellent diagnosis and Timely service. The dealership provided a rental car for me and that was greatly appreciated so I take care of my business day Excellent diagnosis and Timely service. The dealership provided a rental car for me and that was greatly appreciated so I take care of my business day. More

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My Forester service Mark Miller Subaru service department is always the best and very professional. Thanks you for taking care of my Subaru, this is my tenth Subaru and Mark Miller Subaru service department is always the best and very professional. Thanks you for taking care of my Subaru, this is my tenth Subaru and I have purchased eight from Mark Miller Subaru. More

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Deplorable to Women and Dis-Honest Brand new car – broken and broken again by the dealership, plus cat-calling and harassing of my teenage daughters and wife: I bought a brand-new ca Brand new car – broken and broken again by the dealership, plus cat-calling and harassing of my teenage daughters and wife: I bought a brand-new car from Mid-Town, my second one for my second daughter, and the buying experience was par with the industry. However, their service department is deplorable. My oldest daughter came home from an oil change, from the new car I bought her a few years ago from Mid-town, talking about how the service men were whistling and cat-calling her, and several salespeople were pointing and winking at her. She is a dancer and cheer leader, and wore her dance clothes that day as she was on her way to the U for a dance class. This did not sit well with me. I had just purchased my second daughter’s new car and was leery of sending her with her mother to see why the AC wasn’t working. (The AC would work and blow perfectly cold, and then just stop, and then start again.) While mid-town had the car, they put a sizable ding in the rear panel on the drivers side, and when my wife took it back the next day because she didn’t see it when she picked it up, the service team berated her and made her feel like a “dumb blond”, and refused to fix it. (When I went back the time written below, I made them fix it) A few weeks later I asked my daughter how the car was doing, and she said she and her mom weren’t practicing in it much because the AC still only occasionally worked. Considering it took nearly 6 weeks to get it into the shop the first time…I guessed in a brand-new car we wouldn’t get AC for the whole summer. This time while I was driving it to see what was wrong, it was different, the AC always worked but only at high speeds, but wasn’t very cold. Where before it was ice cold, and the whole system wouldn’t come on every time. I took it in, and evidently whatever they did last time they damaged the condenser…which of course is not covered under warrantee. Instead of calling to discuss, or contacting me, they sent an email with zero explanation of what was going on, just that I needed to approve a $1,000 charge, on a 6-month-old car with less than 4,000 miles, where the AC had never worked. (I took Uber instead of having one of my wife or daughters go with me due to the nature of how they treat women.) The AC has never worked from day 1, miller sold me either a broken car, or damaged it when fixing one component the first go around. (And the first time said they re-set it and it would be fine...it wasn't) Needless to say, I was less than amused, and had some words with their service assistant manager. This of course was after getting disconnected several times after being on hold for 30+ min, which I have come to know as the mid-town norm over the last year. The general manager of both mid-town and south town, a miller himself, told me that I was not accepted at his dealership due to the nature of the conversations with his service people. So, the local Subaru dealerships are OK with berating women, and making inappropriate remarks and comments to young girls, and will silence you if you try and confront them to correct the situation. Keep your daughters and wives away from the dealership!! More

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Purchase with a smile Sarah our salesperson searches for the perfect car for us, with the exact options we wanted. She answered every question we had and then made our trad Sarah our salesperson searches for the perfect car for us, with the exact options we wanted. She answered every question we had and then made our trade in process a breeze. Our purchase and delivery was quick and easy. Everyone at the dealership is friendly and willing to help make the transaction as easy as possible. More

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Extra Mile I just bought a brand new Subaru Outback. Not only did I get a fantastic deal on an amazing vehicle I love, and absolutely incredible service from eve I just bought a brand new Subaru Outback. Not only did I get a fantastic deal on an amazing vehicle I love, and absolutely incredible service from every employee there that I worked with from the beginning, but they all went the extra mile to make sure I had absolutely everything I needed! Including the little things; like bags to clean out my trade in vehicle, hand delivered cold water after doing that in the heat, and a tank full of gas to drive home in. They were AWESOME! More

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