Josh Marchan | Page 12

Baton Rouge Location I’ve recently purchased a Mercedes Benz Cla250 from Texas. I brought the vehicle to the Baton Rouge location which is closer to where I live. I got a I’ve recently purchased a Mercedes Benz Cla250 from Texas. I brought the vehicle to the Baton Rouge location which is closer to where I live. I got a recall and a full checkup done on the car. The customer service was really nice, polite. My service guy named was Josh Marchan who was very professional, quick & answered all my questions and concerns with compassion and knowledge (being that this is my first time owning a Mercedes). The facility is well polished, fresh snacks, coffee , & beverges was provided for all costumers while we wait. A male service receptionist also, made some copies for me that I needed for class PLUS a free car wash :) . Great dealship More

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Great service and communication Mbobr is a great dealership with awesome service reps. They really treat u with respect and genuine interest in helping you. Would recommend them to w Mbobr is a great dealership with awesome service reps. They really treat u with respect and genuine interest in helping you. Would recommend them to wveryone More

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Awesome Customer Experience I received great customer service from the time I stopped to have my issue looked at, to the call back that my part was in along with the scheduling t I received great customer service from the time I stopped to have my issue looked at, to the call back that my part was in along with the scheduling to bring my car in and requesting a loaner. Overall I received a great customer experience at Mercedes Benz of Baton Rouge. I strongly recommend them as a dealership that cares about having satisfied customers. Josh Marchan was an awesome advisor in every step of the way. More

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Awesome Service I would like to state that having my vehicle serviced for any reason is something that I am usually not too happy with because I know that I will usua I would like to state that having my vehicle serviced for any reason is something that I am usually not too happy with because I know that I will usually have to spend some money.(of course no one likes to do that-smile).But I must say that my experience today (Tuesday, February 13,2018) was excellent from the moment I walked in until the moment I left. The Quality Of The Customer Service at Mercedes-Benz of Baton Rouge Was unbelievably satisfying. I felt like part of a family. Mr. Josh Marchan, My Service Advisor was knowledgeable concerning any and all questions and concerns that I had. I can not thank him enough. He relieved the worries that I had concerning my vehicle. Thank you Mr. Josh Marchan. Another wonderful encounter that I had was with Mr.Larry Mitchell. He was extremely pleasant and again he made me feel like family. I do not know what to say other than Mercedes-Benz of Baton Rouge your employees are Professional and they allow me as a female to have a wonderful experience. I would like to add that I have come away with more knowledge concerning my car than I have every had before. God Bless You and your Wonderful Dealership Of Quality People. Your service is ABOVE the REST. Thank You More

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Mercedes can use improvements It seems that the sole responsibility of the customer service representatives are to try to sell customers on buying some type of expensive service, T It seems that the sole responsibility of the customer service representatives are to try to sell customers on buying some type of expensive service, They will try to accomplish this through any means. Even if it’s deception and lies. I was traveling a far distance because I thought this particular dealership was different! I was definitely wrong! More

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Very good The time the dealership too to repair my vehicle was extensive with care of the best job possible to ensure the best results. My vehicle was complica The time the dealership too to repair my vehicle was extensive with care of the best job possible to ensure the best results. My vehicle was complicated to detect the problem but the dealership work very hard to assure the best results for my vehicle. More

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Welcoming experience First time dropping off my car for maintenance. Josh was extremely courteous and nice. They did the normal check and found one other minor issue I was First time dropping off my car for maintenance. Josh was extremely courteous and nice. They did the normal check and found one other minor issue I wasn’t even aware of. Pleasure to be a customer here More

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Great Customer Sevices from admin. Personal but that’s it. As I said the service from the admin staff was out of this world. But a little concerned about the guys that actually do the work or drive the cars at As I said the service from the admin staff was out of this world. But a little concerned about the guys that actually do the work or drive the cars at least. I explained to our service coordinator that the last time our previous MB was in the shop I received a camera ticket in the mail for failing to stop at a red light on Coursey Blvd. dated for a day our suv was at the dealership. He asked me if I wanted to bring a copy of my receipt in, and he would try to get us reimbursed. That is when I explained I had payed it already and we did not even have that suv anymore (long story short I didn’t know where the recipe was). All I asked was for it not to happen again. And it didn’t but after some inspection it appears to have some minor scratches on the front passenger fender of our new car after this visit. So that is the reason for my low rating. But I will say once more the service managers and/or coordinators were outstanding from appointments, loaner car, updates and accurate completion estimates that part was first class. More

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Service Unbelievable service. The Baton Rouge Mercedes dealership is absolutely awesome. Everyone is so professional and wonderful to work with! I would highl Unbelievable service. The Baton Rouge Mercedes dealership is absolutely awesome. Everyone is so professional and wonderful to work with! I would highly recommend this dealership to everyone! More

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Mercedes GLK350 Repair We recently brought our Mercedes GLK350 into Mercedes of Baton Rouge for repair (blown alternator) and I would say our services was very satisfactory. We recently brought our Mercedes GLK350 into Mercedes of Baton Rouge for repair (blown alternator) and I would say our services was very satisfactory. Our service agent Josh was very helpful and responsive. More

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