Joshua DeLaunay

We found a car for my daughter. She loves it. Steve Merklin was our sales consultant. He was able to answer all of our questions and walk us through all of the new features of the She loves it. Steve Merklin was our sales consultant. He was able to answer all of our questions and walk us through all of the new features of the jeep. More

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Had a fantastic experience at Dick's CDRJ in Wilsonville. Mike Johnston was awesome, as were the rest of the team throughout the process. Mike took the time to ask me questions to find out what was most im Mike Johnston was awesome, as were the rest of the team throughout the process. Mike took the time to ask me questions to find out what was most important in the vehicle I was looking for, including the price range, then was able to find exactly the right one without any pressure whatsoever. I would definitely recommend CDRJ. More

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I don’t recognize either name used on the questionnaire. I found the staff to be most incompetent or starting from the time I walked in. Harrison walked me to find the car, we walked all the way around the I found the staff to be most incompetent or starting from the time I walked in. Harrison walked me to find the car, we walked all the way around the indoor showroom before locating the car I had arranged a test drive, right where we started. I left the dealership not understanding next steps, after being left for long periods of time and then Harrison coming back and saying “that’s it for now.” Not to mention, the diamond coat of $10 wax applied to the vehicle and ending up being an automatic “non-negotiable” $1000 charge. When the dealership finally got the check and all the paperwork back from our corporate office, I had to reach out and notify them of the tracking info indicating that it had actually been delivered already (after being told that it hadn’t from dealership staff.) I told Joshua that we would be in approx 30 mins later to pick up our vehicle. Wr arrived at the dealership to find Harrison watching YouTube boxing videos on his computer and he told us “great, the car will be ready in 10 minutes. Feel free to have a seat and wait.” We spent over one hour at the dealership after arriving, waiting for them to get it ready? They had over a week to prepare it to be ready and waited until the last minute. This experience was very poor, the business I work in is based in customer service and we have great training allocated for it. This dealership obviously lacks the framework for such and it’s truly disappointing. While waiting for picking up our vehicle, I spoke with a fellow customer whose car died at 90k miles and he was urged into another vehicle. Dodge and Chrysler have terrible reputations so I steer clear from This brand or group. However, I’ve bought several cars from Dick’s auto group in the past and unfortunately this experience was so poor that I will never be purchasing from this location, and am unsure of Dick’s for any future car purchases as a result of this bad experience and will be sharing this with my friends and colleagues to save them the headache. Please work on customer service training, train your staff to at least appear to be busy, and make sure they communicate what the next steps are before the customer leaves the dealership. More

by trevor taylor Verified Customer Verified Customer

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What a wonderful dealership! Michael Johnston is thoughtful, kind, and is a good listener, you can count on him to follow through with helping you find and get just what you need Michael Johnston is thoughtful, kind, and is a good listener, you can count on him to follow through with helping you find and get just what you need for your vehicle needs. We got a Jeep Gladiator and just love it! Appreciate everyone at Dick’s Auto Group in Wilsonville! More

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i was happy to find the vehicle I never knew i wanted here at this dealership. I had no idea Ram had a "black out" option on their trucks, so wonderful to find. here at this dealership. I had no idea Ram had a "black out" option on their trucks, so wonderful to find. More

by fjtanner Verified Customer Verified Customer

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Great dealership. Customer service is awesome. I would definitely recommend this dealership. Thank you, I love my truck. Customer service is awesome. I would definitely recommend this dealership. Thank you, I love my truck. More

by getemail Verified Customer Verified Customer

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The staff at WCJDR are awesome. Very friendly and knowledgeable. I enjoy doing business with them. Very friendly and knowledgeable. I enjoy doing business with them. More

by deansilfies Verified Customer Verified Customer

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The guys were Super helpful, knowledgeable, low pressure to work with. I really enjoyed my experience. My only disappointment is I called back two days later and wanted to upgrade to the diesel and they to work with. I really enjoyed my experience. My only disappointment is I called back two days later and wanted to upgrade to the diesel and they said it wasn’t possible because the financing already went through and I was stuck with the vehicle. I have I have 392 miles on it now and still wish I could do it. More

by john@prpdx.com Verified Customer Verified Customer

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They were wonderful, friendly, great collaborators, and efficient!!! Thank you Team for gong the extra mile! Kaitlyn, Tanner and the whole team were helpful and very attentive! It made for an excellent ex efficient!!! Thank you Team for gong the extra mile! Kaitlyn, Tanner and the whole team were helpful and very attentive! It made for an excellent experience! Keep up the excellent work- you will surely sell loads of Jeeps! More

by angesnow2222 Verified Customer Verified Customer

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Could not believe how friendly and accommodating the entire staff is because of that experience, you definitely have a customer for life. entire staff is because of that experience, you definitely have a customer for life. More

by bagger24 Verified Customer Verified Customer

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