Joshua Kem
Joshua Kem at Herb Chambers BMW of Sudbury
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Joshua Kem | Page 2

Loyalty Manager

Herb Chambers BMW of Sudbury

128 Boston Post Rd
Sudbury, MA 01776

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4.7
33 Reviews
4.7

33 Reviews

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33 Reviews of Joshua Kem

October 21, 2023

Dealership Rating
Employee Rating

Outstanding service from sales personnel Michael Walsh & Chelsie Swann. Smooth financial process with Joshua Kim. More

by wpfahy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 23, 2023

Herb Chambers BMW of Sudbury responded

We're delighted to know that our team at Herb Chambers BMW of Sudbury provided you with outstanding service. Thanks for recognizing Michael, Chelsie and Joshua's efforts! We appreciate your feedback.

October 11, 2023

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Employee Rating

Very customer service orientated. Love the car! Jack was extremely helpful and knowledgeable. The car details were explaned More

by Theresagraziosi
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Jack O’Donovan

Oct 12, 2023

Herb Chambers BMW of Sudbury responded

Theresa, we're delighted to know that Jack and our team at Herb Chambers BMW of Sudbury were able to assist you effectively. Enjoy your new car!

October 02, 2023

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Employee Rating

Wonderful service, very relaxed, no pressure atmosphere. Very responsive staff and extremely accommodating. I just loved the entire experience More

by Vin
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Tora Liu

Oct 02, 2023

Herb Chambers BMW of Sudbury responded

We're delighted to know you enjoyed the relaxed, no-pressure atmosphere here at Herb Chambers BMW of Sudbury. Our team aims to provide responsive and accommodating service. Thanks for sharing your experience!

September 19, 2023

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Employee Rating

All personal were courteous and efficient, particularly Cassie Bell Salesperson and Michael Walsh, Manager. Car hasn’t been delivered yet, so I can’t comment on the preparation or delivery. More

by barrydavidsonmd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Robert Cappelletti , Cassie Bell

Sep 20, 2023

Herb Chambers BMW of Sudbury responded

Hi Barry! We're glad to know that Cassie and Michael provided you with efficient service at Herb Chambers BMW of Sudbury. Thanks for the review.

August 25, 2023

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Manny has been incredible to work with. Very understanding, empathetic and attentive to my needs. So glad. I run into challenges getting funding because of personal circumstances and he More

by Velleda
Recommend Dealer
Yes

Other Employees Tagged: Manny D’Ambrosio

Aug 29, 2023

Herb Chambers BMW of Sudbury responded

Hi Velleda, We're so glad to know that Manny was able to assist you effectively and patiently at Herb Chambers BMW of Sudbury. We appreciate your kind words about his understanding and solution-oriented approach!

August 13, 2023

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Great people to work with! This was our sixth car (lease) with Herb Chambers BMW and definitely not our last! More

by RealtorMom
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Robert Cappelletti

Aug 14, 2023

Herb Chambers BMW of Sudbury responded

We're so glad to have you as a loyal customer at Herb Chambers BMW of Sudbury! It's always our pleasure working with you. Looking forward to your next visit for lease number seven!

June 29, 2023

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Employee Rating

Always a pleasure to work with the folks at BMW of Sudbury, and Chelsie was wonderful: professional, personable and knowledgeable. She worked to make sure that we could find the perfect BMW for my nee More

by WayneDog
Sales Price Transparency
Recommend Dealer
Yes
Jun 29, 2023

Herb Chambers BMW of Sudbury responded

Congratulations! Thank you for your kind words about Chelsie, Charlie, and Joshua! We're proud to have them as part of our team at Herb Chambers BMW of Sudbury. It's great to hear that they provided excellent service throughout the car-buying process. We appreciate your loyalty in recommending us. We look forward to serving you again!

April 06, 2023

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Went in to service my car. I was loyal to Herb Chambers Sudbury because I have brought 2 BMW’s to date from this dealership. I inquired about trading in my current car to upgra More

by Pink6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jeremy Donovan

Apr 07, 2023

Herb Chambers BMW of Sudbury responded

Thank you for the review. I'm sorry to hear that this recent experience left you with a poor impression of our sales team and will make sure this feedback gets addressed with the appropriate staff members. I hope you'll consider giving us the opportunity to earn back your business in the future. Thanks again and please don't hesitate to reach out directly if you have any additional questions or concerns. Respectfully, Sean King - General Manager - sking@herbchambers.com

April 03, 2023

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Employee Rating

Courtney was awesome. I was looking for a manual and thought my luck had run out. Courtney made everything happen. By far the best experience when visiting a dealership More

by TGM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Courtney Domeij , Rami Aboutayoun

Apr 03, 2023

Herb Chambers BMW of Sudbury responded

Thank you for your 5 stars! We look forward to passing this along to Courtney! -Herb Chambers BMW of Sudbury

January 23, 2023

Dealership Rating
Employee Rating

My service advisor constantly exceeds my expectations. All staff are friendly and attentive. I appreciate their professionalism and support. I give them an A++ More

by phelippa.elise
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Rami Aboutayoun , Maurah Lee, Patrick Peterson

Jan 24, 2023

Herb Chambers BMW of Sudbury responded

We appreciate you trusting us with your vehicle, Elise! We look forward to seeing you again for your next routine visit! Thank you! - Herb Chambers BMW of Sudbury

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