Joshua Lane
Joshua Lane at Serra Volkswagen
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Joshua Lane | Page 30

Service Manager

Serra Volkswagen

1490 Center Point Pkwy
Birmingham, AL 35215

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4.7
302 Reviews

Dealership Experience

12 yrs

Industry Experience

19 yrs

Specialties & Trainings

VOLKSWAGEN CERTIFIED

4.7

302 Reviews

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302 Reviews of Joshua Lane

February 06, 2019

Dealership Rating
Employee Rating

Quick and Friendly Service I came here for an oil change, they were great, they even fix a recall in my car (I din't know about it). The wait was short around 20 minutes, the pr More

by anaigabql
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Payden Sewell , Kori Green

February 06, 2019

Dealership Rating
Employee Rating

Greta service Great car lot ever one there is very nice and friendly go there to buy a great car and pricing good locate its always gushing there More

by NINARICHARDSON393
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Angel Borja, Curtis Lloyd , Brian Thompson, Kyle Towner

February 05, 2019

Dealership Rating
Employee Rating

Replace heater core Service very good and all way very good. Work car always very good. Happy service and maintenance a Serra VW. Part department is very good. More

by johnm.jarvis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Kori Green

January 21, 2019

Dealership Rating
Employee Rating

Very Satisfied We just had major repairs to our 2012 VW CC. The service center personnel were courteous, responsive, and very knowledgeable. They performed the repai More

by ataunton7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

January 14, 2019

Dealership Rating
Employee Rating

Oil change and inspection Excellent customer service, didn’t have to wait long everyone was exceptional at the work they had done I would recommend everyone to go without a dou More

by bensonkeunta81
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Scott Fuller, Curtis Lloyd , Kori Green, Venson Lavender, Brian Thompson

January 11, 2019

Dealership Rating
Employee Rating

They never disappoint!!! I had service done back in October, but my dashboard lights started coming back on recently indicating something was wrong. They were very helpful and More

by fortun8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Scott Fuller , Kori Green

December 24, 2018

Dealership Rating
Employee Rating

Serra vw Great place to get your Volkswagen repaired / serviced.. All service personal were great to work with and can't beat the price overall a great experie More

by dereklancaster123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Scott Fuller , Kori Green

Jan 02, 2019

Serra Volkswagen responded

Hi Derek, Thanks for the great review and rating.

December 17, 2018

Dealership Rating

Great Service I went in with a problem that couldn't be identified right away but I told them I needed it fixed. They spent 3 hours trying to found out what the iss More

by crazycarter21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Scott Fuller , Kori Green

Dec 21, 2018

Serra Volkswagen responded

Hi there, We are delighted to hear your service at your recent visit was great. Thanks so much for the excellent review and recommendation.

December 04, 2018

Dealership Rating
Employee Rating

My service What can I say about my service..... It was Awesome!!!😉 Have no problems anything I bring my vehicle aways 100% great awesome work. Thank you More

by Courtney 1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Scott Fuller , Kori Green

Dec 17, 2018

Serra Volkswagen responded

Hi Courtney, We are delighted to hear your service was awesome! Thank you for your business and we look forward to seeing you at your next service visit!

December 03, 2018

Dealership Rating
Employee Rating

Super Every body in the service department was super nice. They even took the time to pet my dog and tell me about the new VW Bus that you will present soon More

by saundrabellamy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Scott Fuller , Kori Green

Dec 17, 2018

Serra Volkswagen responded

Hi Saundra! This is great news. Thank you for sharing with us and for the excellent review!

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