Justin Bailey Bailey | Page 2

Wonderful experience all around, I couldn’t ask for a better advisor. He made me feel that I was family better advisor. He made me feel that I was family More

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Quick and efficient with great explanation. Great Service! Will come back again for next service Great Service! Will come back again for next service More

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What a wonderful group of guys they have in the service area. They were friendly ans greeted me right away. Talk about being made to feel like family. Now, if they could just improve on their coffee select area. They were friendly ans greeted me right away. Talk about being made to feel like family. Now, if they could just improve on their coffee selection. More

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Coming through town I was able to get my vehicle serviced quickly. I could not believe the turn around speed they had. Especially con, I didn’t purchase there abs had never been there. Kiddos to their team f quickly. I could not believe the turn around speed they had. Especially con, I didn’t purchase there abs had never been there. Kiddos to their team for making me feel like family. More

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Jesse at Franklin TN Ford dealership is the best! He took care of my vehicle and also me! He made sure I was comfortable and offered a shuttle to do any shopping or errands! I have NEVER had customer He took care of my vehicle and also me! He made sure I was comfortable and offered a shuttle to do any shopping or errands! I have NEVER had customer care to this level. Jesse and his guys are top notch service. I no longer dread taking a vehicle in for service or repairs. Thank you so much!! More

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These guys and gals are incredible! I had an issue with my windshield, right after the warranty ran out and this team has 100% over delivered. I don’t mind paying for the repair aft I had an issue with my windshield, right after the warranty ran out and this team has 100% over delivered. I don’t mind paying for the repair after they took care of the loaner to diagnose the problem in the first place and followed me through this entire process like a concierge… this is real life?!? So, back story.., My wiper was damaging the glass and it I’ve replaced the windshield 3 times already, which was becoming insane on my part and was baffling to all who would listen… no one knew “wth” was happening. With all the frustration on my end, sounding like I’m the first guy to experience something like this, at the end of the day, this Ford Team in Franklin intently listened to my concerns, cared about me as a person and acted quickly to get me a solution. Service here is top notch and Lauren has been amazing to work with. Great hire here folks! She has texted me, called me, held my hand through the entire process and I am almost sure that she would offer apart of her life or a kidney to make sure that I’m satisfied with the experience I’m having. It’s like a dream dealership where their people are actually here listening to the “drunk guy” in the back of the barroom, talking about all his misery in life due to a wiper malfunction on his Navigator… “If only I could figure out how to fix my wiper from scratching my windshield when it goes back and forth like everyone else in the world, I might not have drink this last one to put me over or under tonight…” Well, they did it… and I’m still sober today… they definitely serve the best kind, even to the last and the great news for you and the Williamson County Sheriffs, is that don’t have to go drinkin about it or thankin about it no more! All seriousness… These Ford folks really outdid themselves. Super proud to be Franklin Ford customer today! Thanks again! More

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A little disappointed that the tire rotators was an extra $20 and no one checked the tire inflations. $20 and no one checked the tire inflations. More

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I own a 2016 F350 that I bought from this dealership part of the deal was they’d install a gooseneck hitch in it. So apparently they 3rd party that stuff out to Line X well yes it’s been 5 yrs but they insta of the deal was they’d install a gooseneck hitch in it. So apparently they 3rd party that stuff out to Line X well yes it’s been 5 yrs but they installed the gooseneck hitch on the wiring harness and it finally shorted out everything in the back! So I have $5126.02 in a mistake I didn’t do and neither this dealership nor Line X would do anything about (Line X only Guarantees there work for 90 days as well y’all since the dealership wouldn’t even call them on my behalf was told good luck and they didn’t know why I was upset!!! Guess 5126.02 is pocket change to that manager! Well I still have 2 yrs or 28000 miles warranty with this place hopefully nothing else goes wrong with the truck cause I have zero faith in this dealership! More

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My Wife and I had an issue with the service depart. Lauran stepped in -- she listened to our concern, reviewed our history and quickly resolved the issue. Her follow up, communication and customer cent Lauran stepped in -- she listened to our concern, reviewed our history and quickly resolved the issue. Her follow up, communication and customer centric approach was amazing. I am impressed!!! A week ago, I was very frustrated and a disappointed customer. She has now turned me into a satisfied customer. It is obvious the leadership team at Ford Lincoln of Franklin takes feedback serious and listens to their customers. Thank you again! More

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Franklin Ford has been a pleasure to deal with. Thank you service team! Always doing their best to serve their customers needs. Hopefully, everyone gets the kind service we have received from them. service team! Always doing their best to serve their customers needs. Hopefully, everyone gets the kind service we have received from them. More

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