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Justin Bailey Bailey
Justin Bailey Bailey | Page 5
Service Advisor
Ford of Franklin
1129 Murfreesboro Rd
Franklin, TN 37064
53 Reviews
53 Reviews
Write a Review53 Reviews of Justin Bailey Bailey
September 27, 2019
MKX Service There was no waiting when I dropped off my 2018 MKX. CJ the service manager called for a “ Lyft” and I was driven home. No charge! Friendly and ver There was no waiting when I dropped off my 2018 MKX. CJ the service manager called for a “ Lyft” and I was driven home. No charge! Friendly and very clean dealership. More
by Hokie78
Other Employees Tagged: CJ Harrison
Helpful 
September 20, 2019
Quick, efficient oil change The service was an awesome experience. The staff were friendly and made my service a priority. They took good care of my vehicle and were very hospita The service was an awesome experience. The staff were friendly and made my service a priority. They took good care of my vehicle and were very hospitable. More
by rawood0017
Other Employees Tagged: Chris Eisenhauer, Jordan Kelley , Alexis Grassi, CJ Harrison, Krista Way
September 10, 2019
Throttle body repair Justin was fantastic and the service was performed and completed before the estimated timeframe. Everyone was professional and helpful. I’d recommend Justin was fantastic and the service was performed and completed before the estimated timeframe. Everyone was professional and helpful. I’d recommend Franklin Ford. Thanks. More
by Jrhomey
August 31, 2019
Great service from beginning to end. The experience was easy and convenient. I felt like my time was respected as I had to leave my vehicle and go to work. The comm from beginning to end. The experience was easy and convenient. I felt like my time was respected as I had to leave my vehicle and go to work. The communication throughput the time my vehicle was being serviced was top notch. I always new the state of service being done and exactly when my vehicle was ready to be picked up. More
by Sage
August 21, 2019
Recall repair The service department got my vehicle in and out within hours. Justin was Friendly and didn't try to push other repairs. we dropped off the vehicle o The service department got my vehicle in and out within hours. Justin was Friendly and didn't try to push other repairs. we dropped off the vehicle overnight and it was ready by 11:00 am the next day More
by debra
July 22, 2019
Service Department Justin Bailey was great to deal with. He made sure the recall issue and the two system flushes were taken care of as quickly as possible. Justin is Justin Bailey was great to deal with. He made sure the recall issue and the two system flushes were taken care of as quickly as possible. Justin is a great asset to the Service Department. More
by TerryB
March 18, 2019
In and out I was in and out with ease. I would recommend the shop and Justin Bailey to anyone I know. Friendly and fast service, top notch! I was in and out with ease. I would recommend the shop and Justin Bailey to anyone I know. Friendly and fast service, top notch! More
by ebachman3
February 11, 2019
The Good The Bad and The Ugly The Good The Bad and The Ugly. I recently purchased an F-150 from Ford Franklin. It definitely had its ups and downs but in the end they made it right The Good The Bad and The Ugly. I recently purchased an F-150 from Ford Franklin. It definitely had its ups and downs but in the end they made it right. I have to take some responsibility myself as I didn't test drive the vehicle because it was pouring rain. However I would have figured that anything significantly wrong with the vehicle would have been repaired. I worked with Justin on the purchase we didn't have to go back and forth and play a lot of games he offered One Price I told him my bottom line and we agreed to it. When I discovered there was a significant problem with the vehicle Jason the used car director stepped in and made sure the issues were handled. When the issue became even more serious one of their top Executives Chris stepped in and authorized the substantial repairs that needed to be made to the vehicle. As a gesture of Goodwill they even put on some aftermarket parts for me that I had purchased. That's the kind of customer service. Winds return service in my mind. More
by None
Other Employees Tagged: Jason Givens
January 04, 2019
Justin Bailey...thank you for your help on my birthday! I came in with a concern on my car and Justin make sure my concerns were heard and understood. It made my birthday special today with his great attent I came in with a concern on my car and Justin make sure my concerns were heard and understood. It made my birthday special today with his great attention to my concerns and being so polite with my requests. Thank you again for adding to my birthday this New Year! More
by I love Fords
December 23, 2018
Service Justin was very helpful in setting up my appointment and getting me a loaner car. I was expecting the repairs to take a few days but was very excited Justin was very helpful in setting up my appointment and getting me a loaner car. I was expecting the repairs to take a few days but was very excited to get my vehicle back the same afternoon. Thank you to all especially Justin More
by Jcat
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