Thank you Toyota for the great and courteous staff who's
very knowledgeable in what they do I love my vehicle this is the second one that I've had the pleasure to have the same salesman Brain Burgess I wo
very knowledgeable in what they do I love my vehicle this is the second one that I've had the pleasure to have the same salesman Brain Burgess I would recommend him to anyone There is so much I can say about the wonderful treatment I received from him and overall from all the staff I had interactions with the food ticket while waiting Again thank you Brain Burgess you are to me the Best!
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by FOREMANJA
Verified Customer
Verified Customer
Jul 01, 2024 -
Toyota of Scranton responded
FOREMANJA,
Thank you for sharing your wonderful experience! We're thrilled to hear that you love your vehicle and had another great experience with Brian Burgess. Your kind words about Brian and our entire staff mean a lot to us. We strive to provide knowledgeable and courteous service to all our customers. It's fantastic to know that you felt well taken care of during your visit. Enjoy your new vehicle, and if you need anything in the future, we're here to help. Thank you for choosing Toyota of Scranton and for your continued trust in us!
Warm regards,
The Sales Team
Toyota of Scranton
The dealership is fine, I purchased my last 2 cars there.
However, if I met the sales supervisor, don't know his name prior to my purchase, I would have gone elsewhere. He came off as indifferent, condes
However, if I met the sales supervisor, don't know his name prior to my purchase, I would have gone elsewhere. He came off as indifferent, condescending and rude to the salesman, who, by the way, was excellent, transparent and accomodating.. I was also displeased with one of the finance managers, who, although he was well versed and pleasant, said a 4 star review would be a "fail." He asked that I give a five star review and implied he wants nothing less. But I shelled out $39,000 in cash for the Camry I purchased. Had he not said that, Toyaota of Scranton would have gotten a 5 star review, not a 4 star. This request is unacceptable and downgrades the 5 star reviews because that's all they want. .
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by OWLMAN1950
Verified Customer
Verified Customer
Jun 24, 2024 -
Toyota of Scranton responded
Dear OWLMAN1950,
Thank you for taking the time to share your feedback and for your continued loyalty in purchasing your last two cars with us. We are pleased to hear that you found our dealership satisfactory and that your salesman provided excellent, transparent, and accommodating service.
We sincerely apologize for the negative experiences you had with the sales supervisor and one of our finance managers. It is disheartening to learn that their behavior affected your overall experience. We strive to treat all our customers and team members with the utmost respect and professionalism, and it is clear we fell short in this instance. Your comments will be addressed with the individuals involved to ensure such incidents do not happen in the future.
Regarding the request for a five-star review, we understand your concerns and apologize for any pressure you felt. Your honest feedback is invaluable to us, and we appreciate your candor. We aim to earn five-star reviews through exceptional service and customer satisfaction, not by requesting them.
Thank you for bringing these issues to our attention. We value your feedback as it helps us improve. If there is anything further we can do to address your concerns or enhance your experience with us, please feel free to reach out directly at 570.702.8776.
We appreciate your business and hope to have the opportunity to serve you better in the future.
Best regards,
Mary Jo Preno
Vice President of Guest Experience
One of the best dealerships I’ve dealt with staff is
Outstanding Friendly and Professional made buying my Tundra very easy
Outstanding Friendly and Professional made buying my Tundra very easy
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by PCASEY1966
Verified Customer
Verified Customer
Jun 12, 2024 -
Toyota of Scranton responded
Thank you, PCASEY1966, for your fantastic review! We're thrilled to hear that you had such a positive experience with our team and that we could make the process of buying your Tundra easy and enjoyable. Your kind words about our outstanding, friendly, and professional staff mean a lot to us. Enjoy your new Tundra, and we look forward to serving you again in the future!
Best regards,
Customer Experience Team
Toyota of Scranton
They went out of their way to get the car I wanted!
They were prompt calling me and stating rhey found the car.
They were prompt calling me and stating rhey found the car.
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by BARB_LANDON
Verified Customer
Verified Customer
May 29, 2024 -
Toyota of Scranton responded
Dear BARB_LANDON,
Thank you for your wonderful review! We're so glad to hear that we could find the car you wanted and that you were pleased with our prompt communication.
Going out of our way to meet your needs is what we strive for, and we're thrilled that you had a positive experience. If there's anything else we can assist you with, please don't hesitate to let us know.
Best regards,
Sales Team
Toyota of Scranton
Huge help.
They really provided quality customer service. I would definitely recommend my friend to this dealership.
They really provided quality customer service. I would definitely recommend my friend to this dealership.
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by RAFAELSEFERINO
Verified Customer
Verified Customer
Other Employees Tagged:
Doug Stahl
, The gentleman who owns the dealership
May 28, 2024 -
Toyota of Scranton responded
RAFAELSEFERINO,
Thank you for your wonderful review! We're thrilled to hear that you received quality customer service and that our team was a huge help. Your recommendation means a lot to us, and we look forward to assisting you and your friends in the future!
Warm regards,
Sales Team
Toyota of Scranton
It was great working with Corey.
He was able to find the exact vehicle we were looking for.
He was able to find the exact vehicle we were looking for.
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by ABEIDLER00
Verified Customer
Verified Customer
May 20, 2024 -
Toyota of Scranton responded
Certainly! Here’s a response to that review for Toyota of Scranton:
Dear ABEIDLER00,
Thank you for your wonderful review! We're thrilled to hear that Corey was able to find the exact vehicle you were looking for. It was great working with you, and your satisfaction is our top priority.
We appreciate your kind words and look forward to assisting you again in the future. If you have any questions or need further assistance, please don't hesitate to reach out.
Best regards,
The Toyota of Scranton Team
Excellent service.
On time. Good suggestions for future usage. Pleasant personnel. Attentive to clients schedule.
On time. Good suggestions for future usage. Pleasant personnel. Attentive to clients schedule.
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by SALEMJOAN10
Verified Customer
Verified Customer
Service Price Transparency
May 12, 2024 -
Toyota of Scranton responded
Dear SalemJoan10,
Thank you for taking the time to share your experience with us! We're thrilled to hear that you had an excellent buying experience at Toyota of Scranton.
At Toyota of Scranton, we strive to provide our customers with nothing short of exceptional service, and we're delighted to hear that we could meet your expectations. Your kind words about our team's punctuality, helpful suggestions, and attentive service mean a lot to us.
We truly value your business and the trust you've placed in us. If you ever need any assistance or have any further questions, please don't hesitate to reach out. We're always here to help!
Once again, thank you for choosing Toyota of Scranton. We look forward to serving you again in the future!
Best Regards,
The Toyota of Scranton Sales Team
I was very happy with my experience at Toyota of
Scranton. After my last attempt at another dealer was terrible, I was timid about the process. Yet, at Toyota of Scranton, my salesman, along with me
Scranton. After my last attempt at another dealer was terrible, I was timid about the process. Yet, at Toyota of Scranton, my salesman, along with members of the finance team, stayed after hours for me and worked out all the details to get me into the truck I had my eyes on for a year, the 24 Tacoma. If you are new to car buying/leasing or had poor service elsewhere, I would highly recommend this dealer for the best outcome. I can't thank them enough for their time, patience, and respect. I love my new truck and look forward to working with them in the future!
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by Ronnie
Verified Customer
Verified Customer
May 06, 2024 -
Toyota of Scranton responded
Dear Ronnie,
Thank you so much for sharing your experience with us! We're thrilled to hear that we could turn around your car buying experience after a disappointing encounter elsewhere.
It's wonderful to know that our team went above and beyond to ensure your satisfaction, even staying after hours to finalize everything and get you into the Tacoma you've been eyeing for so long. Providing exceptional service, especially when it comes to patience and attention to detail, is what we strive for, and we're delighted that you felt respected and valued throughout the process.
We're thrilled that you love your new truck and we're equally excited about the opportunity to work with you again in the future. If you ever need anything, whether it's service, advice, or just to say hello, please don't hesitate to reach out.
Thanks again for choosing Toyota of Scranton, and here's to many miles of happy driving ahead!
Warm regards,
Mary Jo Preno
Guest Experience
Great customer service.
Renee is new,but shows potential,she did a great job. Wait time on a Saturday for finance person was very long,that is my only complaint.Overall good
Renee is new,but shows potential,she did a great job. Wait time on a Saturday for finance person was very long,that is my only complaint.Overall good experience.
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by PHYLL2021
Verified Customer
Verified Customer
Apr 26, 2024 -
Toyota of Scranton responded
Dear LL2021,
Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a great overall experience at Toyota of Scranton and that Renee provided you with excellent customer service. We truly appreciate your recognition of her potential and efforts.
However, we apologize for any inconvenience caused by the extended wait time for the finance person on a Saturday. We understand that your time is valuable, and we are continuously working to improve our processes to ensure a smoother and more efficient experience for our customers.
Your satisfaction is our top priority, and your feedback helps us to identify areas where we can enhance our services further. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out to us directly.
Once again, thank you for choosing Toyota of Scranton. We look forward to serving you again in the future.
Best regards,
Sales Team
Toyota of Scranton
Emily Hardinger is the one who helped me to buy a car.
I was very impressed with Emily!!! She was kind and took good care of me!! I think she did an excellent Job!! She even went out of her way to make s
I was very impressed with Emily!!! She was kind and took good care of me!! I think she did an excellent Job!! She even went out of her way to make sure I got 2 sets of keys and the Owners manual was missing so she promptly ordered one for me when I told her it was missing!
I believe the name of the other person that helped me is Justin Cheverez. He was also a an excellent help.!
I rate both Emily and Justin with a 5 out of 5 star rating! I would appreciate it if you would do something nice for both of them!! Thanks for reading this.
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by TIMJTZ8
Verified Customer
Verified Customer
Apr 18, 2024 -
Toyota of Scranton responded
TIMJTZ8,
Thank you so much for taking the time to leave this wonderful review for us at Toyota of Scranton! We are thrilled to hear about your positive experience with Emily and Justin.
It's fantastic to know that Emily was attentive to your needs and went above and beyond to ensure you had everything you needed for your new car, including ordering an owner's manual for you. Justin also appreciates your kind words and is glad to have been of assistance.
We're proud to have them on our team and will certainly pass along your compliments to both Emily and Justin. They will be delighted to hear about your 5-star rating!
We would love to show our appreciation to Emily and Justin for delivering exceptional service to you. If you have any suggestions on how we can do something special for them, please feel free to let us know.
Once again, thank you for choosing Toyota of Scranton. We hope you enjoy your new car, and please don't hesitate to reach out if you need anything in the future!
Warm regards,
Sales Team
Toyota of Scranton
Apr 18, 2024 -
Toyota of Scranton responded
Thank you for your recommendation. We appreciate it.
Apr 18, 2024 -
TIMJTZ8 responded
You could do something nice for them like giving them a gift card to their favorite store.