Mark Thomas

Toyota of Scranton responded

Dear PLAVELLE1, Thank you for sharing your experience with us! We're thrilled to hear that you felt treated fairly throughout your trade-in and purchase process. Ensuring our customers feel valued and respected is of utmost importance to us. Your satisfaction is our priority, and we're glad to have met your expectations. Should you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again at Toyota of Scranton. Best regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

Thank you for your kind words, Ryan. We're thrilled to hear that you had a positive experience with our service department, particularly with Dave Grieco. Delivering exceptional service is always our top priority, and it's wonderful to know that Dave made your experience memorable. We truly appreciate your business and look forward to serving you again in the future. If you ever need anything else, please don't hesitate to reach out. Warm regards, Mary Jo Preno

Toyota of Scranton responded

Thank you for sharing your experience, LGELIK! We're delighted to hear that Doug Stahl provided you with super helpful assistance during the process of returning your leased 2021 Camry and leasing a 2024 RAV4. Customer satisfaction is our top priority, and it's fantastic to know that Doug made your transition smooth and seamless. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again at Toyota of Scranton! Warm regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

Thank you so much for your kind words, mthomas6! We're thrilled to hear that you had such a positive experience with our team at Toyota of Scranton. Making the car buying process seamless and keeping our customers at ease is always our top priority. If you have any questions or need further assistance, please don't hesitate to reach out. We appreciate your business and hope to see you again in the future! Warm regards, The Toyota of Scranton Sales Team

Toyota of Scranton responded

Dear TCASTRONOVA, We appreciate you taking the time to share your feedback with us. We're truly sorry to hear about your experience and any miscommunication that may have occurred regarding the condition of the car. Ensuring transparency and honesty with our customers is paramount to us, and it's concerning to learn that you felt misled. Your feedback will be taken seriously, and we will review our processes to ensure that such incidents are addressed and rectified promptly. We understand your disappointment, and we apologize for any inconvenience this has caused. If there's anything specific you'd like to discuss or if there are any further concerns you have, please don't hesitate to reach out to us directly. We value your business and hope to have the opportunity to regain your trust in the future. Regards, Customer Experience Team Toyota of Scranton 570.702.8776

Toyota of Scranton responded

Thank you so much for your wonderful review, CHICKIEBOG! We're thrilled that you had such a positive experience with us, even though you initially didn't plan on purchasing a vehicle that day. It's fantastic to hear that Joe Gatto and Doug Stahl were able to find the perfect vehicle for you with all the features you wanted and more, and that they worked out a deal that left you satisfied. We take pride in providing exceptional service to our customers, and we're delighted that you felt like part of the family during your visit. We'll be sure to pass along your kind words to Joe, Doug, and the rest of our team. Thank you for choosing Toyota of Scranton, and we look forward to assisting you again in the future! Best regards, Toyota of Scranton Team

Toyota of Scranton responded

Dear TCASTRONOVA, We're deeply sorry to hear about your recent experience with us. We sincerely apologize for any inconvenience or frustration caused by our failure to uphold our promise. We strive to maintain the highest standards of integrity and customer satisfaction, and it's disappointing to learn that we fell short in your case. Please know that your feedback is incredibly valuable to us, and we take your concerns seriously. We would appreciate the opportunity to make things right and regain your trust. If you would be willing to discuss your concerns further, please reach out to us directly so that we can address the issue promptly. Again, we apologize for any disappointment you've experienced, and we hope to have the chance to restore your faith in our dealership. Sincerely, Toyota of Scranton Team

Toyota of Scranton responded

Dear TRAP01, Thank you for taking the time to share your positive experience with Toyota of Scranton! We are delighted to hear that you found our dealership to be excellent, with friendly people, a clean building, and great customer care. Our team works hard to provide a welcoming and customer-focused environment, and we are thrilled to know that it reflected in your experience. We take pride in maintaining a clean and inviting space for our customers. We are also pleased that you found our selection of vehicles to be great. It's our goal to offer a diverse range of high-quality vehicles to meet the needs and preferences of our valued customers. Thank you for choosing Toyota of Scranton, and we appreciate your kind words. If there's anything more we can assist you with or if you have any further feedback, please don't hesitate to reach out. Safe and happy driving! Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

TIMSCHWARE7, Thank you for taking the time to share your feedback regarding your recent purchase of the 2016 Nissan Rogue from our dealership. We sincerely apologize for any inconvenience you've experienced with the vehicle post-sale. We understand that purchasing an "as-is" vehicle comes with its own set of considerations, and we regret that you've encountered an issue. Please contact our customer service team at 570.702.8776 to discuss your concern. Regards, Toyota of Scranton