Justin Simcox | Page 2

Easy Easy Easy Justin & Jay we’re a pleasure to work with. Everything went smooth and had no issues. I would absolutely recommend this dealership to anyone looking t Justin & Jay we’re a pleasure to work with. Everything went smooth and had no issues. I would absolutely recommend this dealership to anyone looking to buy a Volkswagen! More

Helpful 0

Report | Print

Great Deal and Service I walked into VW and got the deal and SUV I wanted. I couldn't have asked for better service. I'm very happy with my lease agreement. Thank you! I walked into VW and got the deal and SUV I wanted. I couldn't have asked for better service. I'm very happy with my lease agreement. Thank you! More

Helpful 0

Report | Print

Great Deal I walked into VW and got the deal and SUV I wanted. I couldn't have asked for better service. I'm very happy with my lease agreement. Thank you! I walked into VW and got the deal and SUV I wanted. I couldn't have asked for better service. I'm very happy with my lease agreement. Thank you! More

Helpful 0

Report | Print

Excellent experience It was a Great experience, JAY was very helpful and knowledgable..he answered all of our questions which were many... Walked out with an almost New ca It was a Great experience, JAY was very helpful and knowledgable..he answered all of our questions which were many... Walked out with an almost New car More

Helpful 0

Report | Print

Honest, easy and fun! Jay Cytryn was absolutely a pleasure to work with! I needed a new car due to my Jetta being totaled, and he worked with me to find the PERFECT car! I Jay Cytryn was absolutely a pleasure to work with! I needed a new car due to my Jetta being totaled, and he worked with me to find the PERFECT car! I ended up buying a Passat and I am in love with it! We all dread buying a car - the haggling and the entire process - but this was quick, fun and painless! Jay was incredibly patient, as it took me 3 days to decide what I wanted. This is not your normal car dealership - they are not pushy at all. When I finally decided on a car, I went back to sign the paperwork and I was only there for about an hour! To my surprise, Jay lowered my payment by $4.00 less than what we agreed on! I am FOREVER buying my cars at this dealership and I will FOREVER work with Jay! I can not say enough good things about Jay and the dealership! More

Helpful 0

Report | Print

Poor inspection of used vehicles 3 weeks ago I purchased a 08 Infiniti G37. Was told that all used cars go through a multipoint inspection to assure safety and reliability. Today on m 3 weeks ago I purchased a 08 Infiniti G37. Was told that all used cars go through a multipoint inspection to assure safety and reliability. Today on my way to work I began to hear a clanking sound. Made it to the parking lot and the Lower BOLT!!!! To the drivers front caliper is missing. Nothing else looks damaged. Now I have 8 Years automotive dealership experience prior to changing career paths. So I took a look. Now the thread are good on the bracket and I don’t believe that it’s been missing this whole time. What I do believe is that during World VW’s Service departments multipoint inspection. They either removed the caliper to inspect the pads or just didn’t make sure all of the bolts and lug nuts on the car were torqued and secure. So I called and was told the car has no warranty and there is nothing they can do (I was told 30 days) but whatever the paper states, is what it is. That’s beside the point. I can replace a bolt(probably a buck or two), that’s easy but this could have been a lot worse than what it was. Thank god the bolt didn’t get lodged in the wheel well somewhere or blow out my tire possibly causing an accident. Someone in that service department is not doing their job. There is no reason that bolt should have fell or wiggled out, especially going to a major part on the car that is my braking system. So I won’t bother to call back, I won’t bother to check the warranty paperwork (even if I’m right). I just want everyone who buys a used car from this dealership to have them put it on a lift and check all the bolts to steering and suspension. That way you know your vehicle is reliable and thoroughly checked. Good Luck! More

Helpful 0

Report | Print

Car for Son My son needed a new car. The dealership did not have exactly what we were looking for on the lot. Close but not exactly. So they diligently worked on My son needed a new car. The dealership did not have exactly what we were looking for on the lot. Close but not exactly. So they diligently worked on locating and getting in the car we were looking for. Probably easier to do for a new car but we were buying a used certified car and they were able to accommodate us. They let us know right away once they had it. We came down, took it for a spin and were out the door with the vehicle in short order. It was detailed and ready by the front door by the time we finished signing the paperwork. World VW of Neptune gets what car buying should be like! More

Helpful 0

Report | Print

Great Experience I love this dealership! I have been part of this family for years and it just keeps getting better! I think everyone is great, but Roy is who we go to I love this dealership! I have been part of this family for years and it just keeps getting better! I think everyone is great, but Roy is who we go to. He finds us what we want, he’s fast and efficient! More

Helpful 0

Report | Print

New Jetta 2028 lease. Absolutely love my Volkswagen dealership in Neptune, NJ. Very professional, thorough, and efficient. My salesman Joseph Scarpino was wonderful, very s Absolutely love my Volkswagen dealership in Neptune, NJ. Very professional, thorough, and efficient. My salesman Joseph Scarpino was wonderful, very sweet, helpful in explaining everything to me about my new car. Been buying or leasing cars from this dealership since 2001. Wouldnt go anywhere else. More

Helpful 1

Report | Print

World Volkswagen of Neptune Great customer service. Loved our dealer (Mr Roy Draper) They were very accommodating and worked the numbers to fit my budget I went there just Great customer service. Loved our dealer (Mr Roy Draper) They were very accommodating and worked the numbers to fit my budget I went there just to look at a car and within an hour I left with a great car and an amazing deal !!!! Love this place. More

Helpful 0

Report | Print