KELLY HINCKLEY
KELLY HINCKLEY at Quality Subaru
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KELLY HINCKLEY

SERVICE ADVISOR

Quality Subaru

711 North Colony Road
Wallingford, CT 06492

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4.4
12 Reviews

Dealership Experience

5 yrs, 6 mos

4.4

12 Reviews

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12 Reviews of KELLY HINCKLEY

April 17, 2024

Dealership Rating
Employee Rating

The perfect dealership. I recently bought my fourth Subaru at Quality and my experience was wonderful. William, my Sales Consultant, could not have been nicer or more know More

by Marianne
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Joe Blichfeldt, Mike Ward, Jonathan Dillon, BRIANA HENNESSEY , especially, William Dell! In addition, your service department is outstanding.

Apr 18, 2024

Quality Subaru responded

Thank you for your glowing review and for choosing Quality Subaru for your fourth Subaru purchase! We're delighted to hear that William provided you with an excellent buying experience. His professionalism, patience, and knowledge are qualities we value highly, and it's wonderful to know that he helped you find a vehicle that not only met all your requirements but also exceeded your expectations. We appreciate your kind words about our dealership and staff, and William will be especially pleased to receive your praise. We're here for any further questions or needs you might have, and look forward to continuing to provide you with outstanding service. Enjoy your new Subaru!

March 01, 2024

Dealership Rating
Employee Rating

I appreciate the attention to detail and his patience with me during this process. I believe I might have drove- pun intended-him a little crazy. More

by Dottea1dot
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ed Chen, Chris Carey, Jonathan Dillon , Bill dill(? Spelling)

Mar 05, 2024

Quality Subaru responded

We're glad to hear about your positive experience. We understand that these decisions can be complex, and we appreciate your kind words. If there's anything more we can do for you or if you have any additional feedback, please feel free to let us know. Thank you for choosing us, and we appreciate your understanding and trust!

February 07, 2024

Dealership Rating
Employee Rating

Knowledgeable , courteous, all around terrific guy! Chris took his time to compare and contrast different Subaru models so I’d be informed if and when I decide to upgrade. No pressure and very much a More

by rgray01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 08, 2024

Quality Subaru responded

We know you have choices on where you shop for a new vehicle and are so pleased you chose us. Thank you for the kind words, excellent review, and for recognizing our staff’s hard work. We appreciate it! Reach out with any questions or for any additional assistance. Take care!

January 15, 2024

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Employee Rating

Highly Recommend! Chris was great to work with and really went above and beyond to secure my desired car and ensure top quality. He also kept me well informed along th More

by Nikkimarchitto
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 16, 2024

Quality Subaru responded

We appreciate your recommendation and are delighted to hear about your positive experience with Chris. Going above and beyond to secure your desired car and ensuring top quality are key priorities for us. It's great to know that Chris kept you well informed throughout the process. If you ever need further assistance or have more feedback to share, feel free to reach out. Thank you for choosing us, and we look forward to serving you again in the future!

December 28, 2023

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Employee Rating

I bought a used Subaru Ascent from Quality Subaru, it is by far my favorite car. Chris Coleman was my sales rep and Chris Carey was the finance rep. They were both very professional and helpful. More

by Deemarie868
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 28, 2023

Quality Subaru responded

It's wonderful to hear that you found your favorite car at Quality Subaru! Having a great team guiding you through the sales and finance process can truly enhance the entire experience. Enjoy your Subaru Ascent to the fullest!

December 02, 2023

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Employee Rating

Ann did a fantastic job helping with my Outback purchase. . She got all parties involved including Joe, Mike and Ed to assist with my needs . Everyone at Quality is friendly, knowledgeable and willing to hel More

by genden17
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 05, 2023

Quality Subaru responded

We know you have choices on where you shop for a new vehicle and are so pleased you chose us. Thank you for the kind words, excellent review, and for recognizing our staff’s hard work. We appreciate it! Reach out with any questions or for any additional assistance. Take care!

October 26, 2023

Dealership Rating
Employee Rating

Quality Subaru is a fantastic dealership to work with. From management to sales and service everyone is great. Will continue to be my go to dealership. More

by kaplowitznoah
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 27, 2023

Quality Subaru responded

Thank you for choosing us and continuing to choose us time and time again. We appreciate your kind words and hope to see you again soon. Reach out if you need anything. Take care.

October 01, 2022

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Employee Rating

I was kick out of subaru by Kelly because my car was not aligned and it was test driven my their people and proven to be out of sorts and yet Kelly threatened me and kicked me out.. Jonathan was in a so cal More

by collinsandrene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jonathan Dillon , MIKE PORRECA

Oct 13, 2022

Quality Subaru responded

When your car was brought in on August 11, we performed an alignment and then rechecked it after it was reportedly still pulling. The link for the rechecked alignment paperwork is below. Once the vehicle was road tested, it was found that the tires, which were purchased elsewhere, were the cause of the pulling. We relayed this information to you at the time and you were given a copy of the second alignment report (in the link). You asked to speak with Jonathan, but he was in a meeting. Jonathan tried calling you twice and left voicemails, but neither of these calls were returned. If you would like to speak to the General Manager to discuss this matter further, please contact Peter Zagorski at your earliest convenience, thank you. 203-949-1104 Alignment - https://pgs.box.com/s/jw670ln376bw8jwe386z9snpiajlnzkq

August 28, 2021

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Employee Rating

Takes pride in its customers treats them like family. They look out for you as if it were them buying the car. More

by Mazzophi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 30, 2021

Quality Subaru responded

Thank you so much for your kind words! We appreciate it and look forward to working with you again at Quality Subaru!

November 28, 2020

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Employee Rating

Every time I come into Quality Subaru to service my 2019 Imprezza in the past year without fail John Melchiore would come over to inquire about my driving experience with my car and how to make it even bett More

by Jerrold Rubak
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: JOHN MELCHIORE

Nov 30, 2020

Quality Subaru responded

Jerrold - thank you so much for the kind words! We appreciate and hope you continue to love your Impreza!

1

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