Kaitlyn Gray
Kaitlyn Gray at Secor Subaru
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Kaitlyn Gray | Page 9

Service Advisor

Secor Subaru

501 Broad Street
New London, CT 06320

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4.8
95 Reviews
4.8

95 Reviews

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95 Reviews of Kaitlyn Gray

November 24, 2023

Dealership Rating
Employee Rating

I've been a Secor Subaru customer and satisfied Subaru owner since 2000. There's a reason for that: Customer focus by a dealer that sells a product that practically sells itself. Great product, great deal More

by Don Weller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Mirles, Paul Holden

Nov 27, 2023

Secor Subaru responded

Don, we're so glad to have you as a long-time customer at Secor Subaru! It's wonderful to know that our focus on customer service and quality products continues to earn your support. Thanks for the high recommendation!

November 22, 2023

Dealership Rating
Employee Rating

Didn't have the part needed but ordered it and charms for it in advance... seemed to not be a standard operating procedure. More

by Harrison Phelps
Recommend Dealer
Yes

Other Employees Tagged: Kaitlyn Gray

Nov 24, 2023

Secor Subaru responded

Harrison, I'm sorry to learn that we didn't have the part you needed on hand. We aim for efficiency and your feedback helps us improve our processes moving forward. If there's anything else you'd like to discuss, please feel free to reach out directly. Thank you, Shawn Murray - Service Manager - smurray@secorauto.com

November 17, 2023

Dealership Rating
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Very friendly easy to deal with a few after sale complications all resolved service department was exceptional More

by DSCRPATH
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Nov 17, 2023

Secor Subaru responded

We're glad to know you found our team at Secor Subaru friendly and easy to work with. We always aim for exceptional service, especially when resolving any post-sale complications. Thanks for your feedback!

October 26, 2023

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Great service, very quick, and reasonably priced! Josh was a great driver with the shuttle too. More

by SCSMITH1
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Recommend Dealer
Yes
Oct 26, 2023

Secor Subaru responded

We're glad Josh and the team made this an excellent experience for you! Thank you for trusting Secor Subaru with your vehicle!

October 12, 2023

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Subaru has served me well. I bought mine used in 2018. I am very satisfied with my Subaru Forester. More

by Nancy
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Anastacia Rebell, Kyle Pullen

Oct 12, 2023

Secor Subaru responded

We're happy to hear you're enjoying your Forester, Nancy! Take care and we'll see you next time here at Secor Subaru!

October 06, 2023

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this visit was a walk in just before a long car trip. i needed my tire pressure checked and ended up with a multi-point safety check and was greatfull that could be done while i waited only about 30 min More

by SUEYAH2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kyle Pullen

Oct 09, 2023

Secor Subaru responded

We're glad to know that our team at Secor Subaru was able to provide a quick and thorough service for your car before your long trip. Safe travels, and thank you for choosing us!

September 23, 2023

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Excellent customer service! Every employee was very professional & courteous. Staff kept me informed of everything that was done on my tune up. More

by LISAACKLEY24@yahoo.com
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Recommend Dealer
Yes
Sep 26, 2023

Secor Subaru responded

Hi Lisa! We're delighted to know you had an excellent experience with our team at Secor Subaru! Keeping customers informed is a top priority for us. Thanks for the positive feedback and we look forward to serving you again in the future!

September 22, 2023

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Service always reliable and staff helpful and friendly and courteous. Our “go to” auto dealer for all issues. More

by DBRUCECOLE
Service Price Transparency
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Recommend Dealer
Yes
Sep 22, 2023

Secor Subaru responded

Hi Bruce! We're delighted to be your "go-to" auto dealer and that you've found our service reliable at Secor Subaru. Thank you for the kind words about our team! We'll see you next time!

August 31, 2023

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Employee Rating

Very disturbing trying to get a lose beam headlight replaced, once they figured out how to have the part available at the shop there was no problem, they told me the part was 150$, they charged me 225$ More

by taetsche
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anastacia Rebell

Sep 01, 2023

Secor Subaru responded

We're disappointed to hear about the confusion regarding your headlight replacement. We strive for transparency in all our services, so it's concerning that may not have been the case this time. Your feedback is important and we'd like to discuss this with you if possible. Please reach out at your earliest convenience. Thank you, Shawn Murray - Service Manager - smurray@secorauto.com

August 15, 2023

Dealership Rating
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I love the dealership, this is the only place I trust my car to be service. More

by ELLISONDEBBRA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anastacia Rebell

Aug 16, 2023

Secor Subaru responded

We really appreciate you taking the time to leave Secor Subaru this awesome review, thank you!

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