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Karen Castaneda
7 Reviews
Languages Spoken
Spanish
7 Reviews of Karen Castaneda
January 22, 2024
I had a good experience with the sales team at Jim Coleman Toyota. They accepted my True Car price and even came down couple hundred more. Everything was explained and they spent a lot of time with Coleman Toyota. They accepted my True Car price and even came down couple hundred more. Everything was explained and they spent a lot of time with me making sure I understood all the terms of the lease deal. Most of the dealers in Baltimore would not even offer a price below the MSRP but the folks in Bethesda made it worth the trip. Erick and William helped me with getting some accessories installed as part of the sale. Benjamin was very patient with me in helping me understand the leasing terms and rates. You have to do some work to get a good deal, but I was happy with my sales experience. More
by pvanderheyden
Other Employees Tagged: William Hoyos, Erick Reyes , Benjamin Hernandez
Helpful 
May 21, 2021
I was able to purchase my new RAV4 Prime SE completely over the internet (from Florida) without any problems. Karen Castaneda the internet sale manager was able to reserve it and it arrived exactly as pr over the internet (from Florida) without any problems. Karen Castaneda the internet sale manager was able to reserve it and it arrived exactly as promised. Umar Chaudhry helped make all the paperwork a breeze. Jose Redd was gracious enough to pick us up from the airport and thoroughly went over all the many features of the RAV4 Prime. It was a very pleasant experience More
by Chaetodon1
Other Employees Tagged: Jose Redd, Umar Chaudhry
March 15, 2021
best buying experience of my life! Karen, Jose Reed and Bienvenu all amazing! I am in the hospitality game and your team was great! thanks Bienvenu all amazing! I am in the hospitality game and your team was great! thanks More
by anderson
Other Employees Tagged: Jose Redd , karen and bienvenu billing person
December 29, 2019
Karen helped setup the deal over the phone or I Karen helped setup the deal over the phone or I wouldn’t have driven to Maryland. Luis put together the deal with Arslan help to get me into a 2020 Karen helped setup the deal over the phone or I wouldn’t have driven to Maryland. Luis put together the deal with Arslan help to get me into a 2020 as the 2019’s which I came in to buy were sold out. Alex drove home a great financing/warranty package. No jerking around. Got down to a great deal and executed as we discussed over the phone. More
by Matthew.toloczko
Other Employees Tagged: Arslan Almas , Luis Romero, Alex the F&I Manager
September 10, 2019
Excellent service Mr. Singh did an excellent job helping us with our new Camry. First though Karen Castaneda was very helpful in finding our vehicle at a fair price. J Mr. Singh did an excellent job helping us with our new Camry. First though Karen Castaneda was very helpful in finding our vehicle at a fair price. Just yesterday we were shopping & today we drove our new vehicle home. Mr. Singh went out of his way to make us more comfortable with the new features in our vehicle. He has offered to help me by giving his cell # & would answer any questions we might have. I was quite pleased with our overall experience at Jim Coleman Toyota! More
by Happy customer
Other Employees Tagged: Sukhbir Singh
August 25, 2018
Thank you Luis for the excellent service! We traded in our 13 year old car and got a brand new one. It was a quick and hassle free experience. Luis was great in getting us a good deal and he e We traded in our 13 year old car and got a brand new one. It was a quick and hassle free experience. Luis was great in getting us a good deal and he even put on the license plates on our new car. I also want to thank to Karen for initially contacting me to ask if I was looking for an upgrade. And finally thank you Alex for finalizing the paperwork regarding financing and for answering our questions. I strongly recommend Jim Coleman Toyota if you are looking for a new car! More
by Cihan
Other Employees Tagged: Luis Romero
February 04, 2018
DO NOT TRUST THIS DEALER They mention in an email conversion with me that the out of door price was $37000, which included everything (Taxes, Tag, Processing fees). I double c They mention in an email conversion with me that the out of door price was $37000, which included everything (Taxes, Tag, Processing fees). I double checked it twice before going down in black and white email, but before doing paperwork they added an extra cost out of nowhere!!! I Will Not Recommend this Place at ALl More
by Robin
Other Employees Tagged: Peter Lee
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