Kathryn Simmelink
Kathryn Simmelink at DonohooAuto LLC
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Kathryn Simmelink | Page 3

Sales Operations Manager

DonohooAuto LLC

8122 Helena Road
Birmingham , AL 35124

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54 Reviews

Hometown: Homewood, Ala. About: Kathryn is a six-year veteran at DonohooAuto and has seen a lot of changes over the years. What hasn't changed, she says, is Donohoo's commitment to providing excellent customer service. A busy mom to two toddlers, Kathryn spends her down time enjoying her family and her church family. Advice to customers: Do your research, test drive everything you are interested in, don't rush the decision.

Dealership Experience

14 yrs

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54 Reviews

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54 Reviews of Kathryn Simmelink

March 24, 2017

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Employee Rating

Wonderful Experience for first time buyer Donahoo was recommended by several friends to make my first purchase for a newer car. I took their advice and had wonderful support from the time I s More

by bamagrad2004
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Michele Stewart , Wesley Boozer, Jim Hardy, Alex Wolfe

Apr 06, 2017

DonohooAuto LLC responded

We know that buying a car is a big step and a big investment, so we're glad that you found your experience with us to be wonderful and seamless, even as a first time buyer. We're happy to hear that everyone from Wesley, to Jim, Kathryn, and others provided you with five-star customer service. We appreciate your business and hope we have earned your business in the future. Please thank you friends for us for the referrals! Happy travels.

March 12, 2017

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Don't bother me...I won't bother you Love the fact that we could look on our own without a nerdy salesman following us around. No pressure, no hassles, they were there to accommodate us. More

by Samsmom21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jimmy Burns, Adam Wren , Trey Anger

Mar 14, 2017

DonohooAuto LLC responded

Ha! Thanks for the smile. We're glad that you appreciated our no-hassle, no pressure approach. No "nerdy" salespeople following our customers around here! (Although they are pretty smart). We're glad to know that Trey, Kathryn, Adam, Michelle and Jimmy teamed up to deliver a great experience. We appreciate your business and hope to serve you (from a respectful distance) again in the future. :)

February 22, 2017

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Service after the sale !! The Service team at Donohoo is Outstanding The work they performed for me on my recent purchase of an Infiniti was excellent and made a huge dif More

by befaulkner67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Marci Pyle, Jimmy Burns

Mar 06, 2017

DonohooAuto LLC responded

Thank you for taking the time to review your recent experience with our service department. We're glad that Kathryn, Jimmy and Marci were able to increase your satisfaction with your Infiniti. We're always pleased to leave a customer happier walking out than they were walking in. We appreciate your repeat business and your valuable feedback. We look forward to providing excellent service for you again in the future.

February 20, 2017

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Best Experience Ever in Car Buying! This is our 3rd car to buy from Donohoo in the past 4 years. They are efficient, helpful and back up their products. I cannot say enough about how a More

by DLH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Marci Pyle, Mark Hubbard, Jimmy Burns , Maria Hernandez

Mar 06, 2017

DonohooAuto LLC responded

Thank you for taking the time to give us valuable feedback. We're pleased when we give a customer a good experience the first time, but when we're able to do it three times in a row, then we know that we're really onto something. We're glad that Mark, Kathryn, Jimmy, Marci and Maria hit your high expectations. And we very much appreciate the repeat business. Thank you for continuing to trust us with your car purchases and we hope to see you again when you're ready to buy your next vehicle!

February 20, 2017

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No pressure, smooth sailing If you are looking to buy a vehicle, a Mercedes GLK 350, with no pressure and just an overall great experience Donohoo Auto is the place. Keith the s More

by carolynpe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Becky Whitaker, Keith Williams, Alex Wolfe

Mar 06, 2017

DonohooAuto LLC responded

Thank you for taking the time to leave a thorough and fun-to-read review. We're glad to know that Kathryn, Keith, Alex and Becky delivered a great experience. And yes, Saturdays can be quite busy, so we're glad to know that you came out of it knowing that you're a valued customer. We hope you enjoy your GLK 350 for a long time to come and that you keep us in mind when it's time for your next purchase. We appreciate your kind words and your business!

February 07, 2017

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Great Exprience Great experience. I highly recommend this dealership. The staff was very polite, professional, knowledgeable and ready to help you. I will definitely More

by Taylor, Sherie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Eric Jones , Tina Viljoen

Feb 09, 2017

DonohooAuto LLC responded

Thank you for taking the time to leave us a positive review on your recent experience. We're pleased to know that Eric, Kathryn, and the rest of the team provided professional and knowledgeable assistance. We appreciate your business and hope to serve you again in the future.

February 04, 2017

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My Infiniti Everyone you will come in contact with at Dohohoo is very professional and really good to work with. Their selection of high end vehicles is excellen More

by befaulkner67
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Feb 07, 2017

DonohooAuto LLC responded

Thank you for taking the time to leave a thought-out and thorough review. We're glad to know you noticed our high level of professionalism and selection of high-end vehicles. And we're pleased that your search brought you to us, and that we were able to offer competitive pricing, trade value and interest rate - sounds like a recipe for success! We apologize that the detailing was not up to your standards. Your feedback is important and we will certainly look at those processes as we are always trying to improve the overall customer experience. Thank you for your business and for your time. We hope to serve you again in the future. If there is anything else we can do for you, please give us a call.

January 27, 2017

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What a great car buying experience! Not your typical car buying experience.....it's much better! Love the process at Donohoo and all of the friendly staff from Maria right as I stepped More

by David Slowikowski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jim Hardy, Maria Hernandez, Melissa Montoya, Becky Whitaker

Jan 31, 2017

DonohooAuto LLC responded

We're so glad to know that you found our process to be atypical...in a good way! We've put a lot of thought and effort into hiring the right people and making the process as seamless and hassle-free as possible. We appreciate your feedback letting us know that you appreciate our efforts. We appreciate you! Thank you for the positive review and for your business...and certainly for recommending us to others. We hope to provide you with excellent service again in the future.

January 26, 2017

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Employee Rating

Fast and easy experience I walked in with a trade and a number I needed for that trade and got the deal I needed and the jeep I wanted. Had one issue with balanced tires, so I More

by tamie.haithcock
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jimmy Burns , Jonathon in sales

Jan 31, 2017

DonohooAuto LLC responded

Thank you for taking the time to let us know that you have a fast and easy experience shopping with us. We're glad to know that we were able to meet your expectations on your trade and get you in the jeep that you wanted. We're happy to know that Kathryn was able to quickly resolve your tire issue. We appreciate your business and most certainly your positive feedback.

January 25, 2017

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Great experience I will definitely buy my next vehicle from Donohoo!! These guys are great!!! I could not have asked for better customer service or better pricing on More

by britneyhawsey34
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jim Hardy, Tina Viljoen

Jan 31, 2017

DonohooAuto LLC responded

Thank you for the glowing review! We're happy to know that Jim, Kathryn and Tina took good care of you and got you in the car you wanted at a great price. We appreciate your business and look forward to providing excellent service when you're ready for your next car! Thanks again.

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