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Katie Terry
Katie Terry at Robert Brogden Buick GMC

Katie Terry

Service advisor

Robert Brogden Buick GMC

1500 E Santa Fe St
Olathe, KS 66061

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4.9
57 Reviews
4.9

57 Reviews

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57 Reviews of Katie Terry

March 05, 2026

Dealership Rating
Employee Rating

They provided me a very nice loaner vehicle while mine was being worked on for warranty work. It was a very easy process to reserve the vehicle and return it. More

by Greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cedric Mayberry, Matt Hoover, Lacey Pfannenstiel, Jimmy Stateler

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Mar 05, 2026

Robert Brogden Buick GMC responded

Thank you for your wonderful review, Greg! We're delighted to hear that you had a positive experience with the loaner vehicle during your warranty work at Robert Brogden's Olathe Buick GMC. Our goal is to make the process as seamless as possible for our customers. We appreciate your feedback and hope to assist you again in the future! Sincerely, The Robert Brogden Buick GMC Team

February 27, 2026

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Employee Rating

Always provide great services. Pleasure doing business with this staff. Been with this business about 35 years now. More

by RSQD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Self, Paul Levin, David Blackburn, Matt Hoover, Lacey Pfannenstiel

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Feb 28, 2026

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We truly appreciate your loyalty to Robert Brogden's Olathe Buick GMC over the past 35 years. It’s always a pleasure to serve you, and we look forward to continuing to provide you with great service. Please come see us again soon! Sincerely, The Robert Brogden Buick GMC Team

February 22, 2026

Dealership Rating
Employee Rating

Everyone at Brogden was so nice. I came in to look and left with a new truck. When I came back two days later the truck was ready and I am very happy with it. More

by verngassen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cedric Mayberry, Matt Hoover, Lacey Pfannenstiel, Jimmy Stateler

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Feb 22, 2026

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We’re glad to hear that you had a positive experience with us at Robert Brogden's Olathe Buick GMC and that you left with a new truck. It’s great to know that everything was ready for you when you returned. We appreciate your feedback and look forward to seeing you again soon! Enjoy your new truck! Sincerely, The Robert Brogden Buick GMC Team

February 12, 2026

Dealership Rating
Employee Rating

Excellent customer service. GMC dealer by my house but I drove 45 minutes to Robert Brogden. More

by TOMTOM812003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cedric Mayberry, Matt Hoover, Lacey Pfannenstiel, Jimmy Stateler

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Feb 12, 2026

Robert Brogden Buick GMC responded

Thank you for your kind words, Tom! It’s wonderful to hear that you chose to drive 45 minutes to visit us at Robert Brogden's Olathe Buick GMC for our customer service. We truly appreciate your support and look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

January 20, 2026

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Employee Rating

Best I have ever delt with Jimmy carpenter went above and beyond the whole experience went 100% better than I ever thought More

by CHRISTOP8031
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Terrie Horton, Jimmy Carpenter, Cedric Mayberry, Matt Hoover, Lacey Pfannenstiel, Jimmy Stateler

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Jan 20, 2026

Robert Brogden Buick GMC responded

Thank you for your wonderful review, Christop! We're thrilled to hear that your experience with Jimmy at Robert Brogden's Olathe Buick GMC exceeded your expectations. We take pride in providing exceptional service, and it's great to know that Jimmy went above and beyond for you. We appreciate your kind words and hope to see you again soon! Sincerely, The Robert Brogden Buick GMC Team

January 10, 2026

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Employee Rating

They took good care of my vehicle and correctly diagnosed the issue and promptly fixed it. More

by greggpfister
Recommend Dealer
Yes

Other Employees Tagged: David Blackburn, Cedric Mayberry, Matt Hoover, Lacey Pfannenstiel, Angela Alvarez, Jimmy Stateler

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Jan 10, 2026

Robert Brogden Buick GMC responded

Thank you, Gregg! We're happy to hear you had a great experience with the service team at Robert Brogden's Olathe Buick GMC. It's great to know that we were able to take care of your vehicle and resolve the issue promptly. We appreciate your feedback and look forward to assisting you again. Sincerely, The Robert Brogden Buick GMC Team

December 26, 2025

Dealership Rating
Employee Rating

Service was prompt and the process was straight forward for a recall item review. thanks! More

by bob.bishopku
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cedric Mayberry, Matt Hoover, Lacey Pfannenstiel, Jimmy Stateler

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Dec 26, 2025

Robert Brogden Buick GMC responded

Thank you for your kind words, Bob! We’re glad to hear that your recall service was prompt and straightforward at Robert Brogden's Olathe Buick GMC. Your feedback is greatly appreciated, and we look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

December 16, 2025

Dealership Rating
Employee Rating

Dealership did a good job and got me scheduled and serviced in a timely fashion. More

by WILLIAMPBRYAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cedric Mayberry, Matt Hoover, Lacey Pfannenstiel, Jimmy Stateler

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Dec 16, 2025

Robert Brogden Buick GMC responded

Thank you for your kind words, William! We're pleased to hear that you had a positive experience with us at Robert Brogden's Olathe Buick GMC. Timely service is our priority, and we appreciate you taking the time to share your feedback. We look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

November 29, 2025

Dealership Rating
Employee Rating

Always great service. Professional, on time and great service. Thank you i recommend them highly More

by NINAPOINTERHORSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cedric Mayberry, Matt Hoover, Lacey Pfannenstiel, Jimmy Stateler

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Nov 30, 2025

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We truly appreciate your kind words about the professional and timely service you received at Robert Brogden's Olathe Buick GMC. Your recommendation means a lot to us, and we look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

November 22, 2025

Dealership Rating
Employee Rating

Matt and crew were great! Fixed my truck under warranty, no surprises. Highly recommended! Will return for service. More

by Vance
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cedric Mayberry, Matt Hoover, Lacey Pfannenstiel, Jimmy Stateler

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Nov 23, 2025

Robert Brogden Buick GMC responded

Thank you for your kind words, Vance! We're thrilled to hear that Matt and our crew at Robert Brogden's Olathe Buick GMC were able to assist you with your truck under warranty and provide a smooth experience. We appreciate your recommendation and look forward to seeing you again for your next service visit! Sincerely, The Robert Brogden Buick GMC Team

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