Keeyoung Moon | Page 45

I've been coming here since I purchased my car in 2007. The service here is superb. This visit pertained to a chip on my wind shield. I was given a 7:30 appointment. After they viewed the damage, they sai The service here is superb. This visit pertained to a chip on my wind shield. I was given a 7:30 appointment. After they viewed the damage, they said they couldn't get anyone to fix it until 9:30 and immediately offered a loaner without me asking for one. This was perfect. I happened to be out sick and the last thing I needed was to stay in a waiting area for so many hours or drive back and forth on such a rainy day. They called when it was ready and pick up was quick and easy and I got a clean car to boot. Two years ago, my car was honking non stop through the night. The only way it stopped was by keeping the engine running. I brought the car in the next morning. They took me right away and had to keep the car for a few days. Turned out the rug I kept in the trunk of my mdx was getting stuck in the closing mechanism. A simply fix. They didn't charge me a cent! Now that's service! I honestly don't know if the prices are comparable since I only take my car to Rallye, but they treat you well. They work hard at getting you out on time and treat you with respect (even if it's your mistake;)). They're a great team. More

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I have been coming to Rallye Acura for about 2 years now and working with Mr. Moon. He is a such a great guy in terms of helping me resolving what ever issue i had with my car. The environment at Rallye is and working with Mr. Moon. He is a such a great guy in terms of helping me resolving what ever issue i had with my car. The environment at Rallye is super friendly and i cant wait to purchase my next vehicle from this dealer hopefully soon. I would definitely recommend Rallye as the dealer to go purchase and service there vehicle. Thank you Mr. Moon for helping me resolve my car problem and a loaner car for the day. More

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I have used this dealer for service since purchasing my Acura TL (2004). I am always treated courteously and with a friendly attitude. Love that they call before doing an unexpected mechanical problem. Acura TL (2004). I am always treated courteously and with a friendly attitude. Love that they call before doing an unexpected mechanical problem. This was my first time with Nelissa. She is personable and professional. A pleasure to deal with. Enza is a longtime favorite of mine. As you can see, I have had interaction with many of the people at Rallye. Not one has been a disappointment, from the purchase with Dick Wilson to the latest visit with Melissa. GO RALLYE! More

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The service personnel are always courteous. It is never difficult to get an appointment. The work is always done on time. I always feel welcome. difficult to get an appointment. The work is always done on time. I always feel welcome. More

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My husband and I brought our cars in for service on the 23rd and 24th of February. We were both treated politely, professionally and our cars were done on time, as promised, and returned washed and ready t 23rd and 24th of February. We were both treated politely, professionally and our cars were done on time, as promised, and returned washed and ready to go! An excellent dealership! More

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We came to Rallye Acura all the way from Westchester county to see and purchase a used Acura RSX. The sales person was very helpful in guiding us through our purchase, as were all the other people invol county to see and purchase a used Acura RSX. The sales person was very helpful in guiding us through our purchase, as were all the other people involved, the business manager, finance manager and service advisor.All our questions and concerns were answered and addressed.The dealership itself was lovely and it was a pleasure to be there while waiting for paperwork or car service. Thank you to all involved in our purchase. More

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I showed up just to have my 2004 Acura RL checked over, and a NY State Inspection performed. I showed up to the dealership without an appointment, and was pleasantly surprised to find out that my vehicle and a NY State Inspection performed. I showed up to the dealership without an appointment, and was pleasantly surprised to find out that my vehicle would be taken care of while I waited. They have a lovely dealership, and the waiting area was outstanding, including the iPads that my children enjoyed playing on while we waited. Imagine my surprise when my vehicle was done, and the Multipoint Inspection showed that everything was good, and nothing additional was needed. They even washed my car ! More

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My starter motor on my one-year old 2011 Acura RDX was starting to fail. Rallye was very flexible about scheduling the appointment and worked with my schedule. They changed the starter motor and there was starting to fail. Rallye was very flexible about scheduling the appointment and worked with my schedule. They changed the starter motor and there was no charge to me since it was a warranty repair. Also, my alarm lock beeper had also stopped working and they replaced that, also for no charge. They gave me a loaner car (at my request) even though it wasn't technically within their standard procedures. Keeyoung Moon was our service rep and he was consistently friendly, professional, helpful, and efficient. More

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Excellent customer service skills by staff. Waiting area allows for patrons to do a number of things. Service work completed in a timely and professional manner. allows for patrons to do a number of things. Service work completed in a timely and professional manner. More

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My husband and I have been bringing my RDX to Rallye for a little over 4 years now for scheduled oil changes, tire rotation, NYS inspections. Every visit has been dealt with in a friendly and knowledgeable a little over 4 years now for scheduled oil changes, tire rotation, NYS inspections. Every visit has been dealt with in a friendly and knowledgeable manner resulting in a truly satisfied customer. Chad always makes you feel as though you were their only customer. I just made a appointment to bring my car in for new brakes after almost 54,000 miles and I can actually say I am looking forward to the visit. More

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