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Keith Black
23 Reviews
23 Reviews of Keith Black
September 20, 2018
Great Job! Excellent Service! My problem was handled expeditiously! I will be certain to return to Russell & Smith Ford for any future problems. Keith, keep up t Excellent Service! My problem was handled expeditiously! I will be certain to return to Russell & Smith Ford for any future problems. Keith, keep up the good work! More
by JCH
Helpful 
September 19, 2018
NOTHING BUT POSITIVE I HAVE HAD NOTHING BUT POSITIVE EXPERIENCES WITH THE SERVICE DEPARTMENT AND THE EMPLOYEES. EVERY ONE IS CUSTOMER FRIENDLY AND VERY ATTENTIVE. THE RESP I HAVE HAD NOTHING BUT POSITIVE EXPERIENCES WITH THE SERVICE DEPARTMENT AND THE EMPLOYEES. EVERY ONE IS CUSTOMER FRIENDLY AND VERY ATTENTIVE. THE RESPONSE TIME ONCE YOU DRIVE INTO THE SERVICE LANE IS VERY PROMT AND THE SERVICE ADVISOR'S ARE QUICK TO DETERMINE YOUR NEEDS AND PROCESS THE SERVICE PAPERWORK. SHANE WORSHAM, ABRAHAM NINO, AND KEITH BLACK WERE ALL INVOLED AT SOME POINT DURING OUR SERVICE WORK AND WERE NOTING BUT VERY PROFESSIONAL. I WOULD HIGHLY RECCOMMEND RUSSELL & SMITH FORD. l..CARNES More
by lchc
Other Employees Tagged: Shane Worsham , Abraham Nino
September 09, 2018
Friendly Went well though my truck was in the driveway for 10 minutes (and 20 minutes after promised time) and I had to ask if it was ready. Went well though my truck was in the driveway for 10 minutes (and 20 minutes after promised time) and I had to ask if it was ready. More
by Dave
August 30, 2018
Excellent! Russell & Smith is a great car dealer. I had a great experience with the service team. Excellent customer service, fast and friendly. I would recommen Russell & Smith is a great car dealer. I had a great experience with the service team. Excellent customer service, fast and friendly. I would recommend 100%. More
by Littleheart
Other Employees Tagged: Shane Worsham, Desiree Abbott-Burba , Bryan Foster, Glenn Gregory
August 24, 2018
Great effort Bryan and Keith both made every attempt to lighten what is always a unpleasable time. No one like to wait on a vehicle repair as it takes away from ou Bryan and Keith both made every attempt to lighten what is always a unpleasable time. No one like to wait on a vehicle repair as it takes away from our busy everyday schedules. As parts for repairs often run late on arriving today was no exception. Bryan made every effort to see to it that my truck was completed by 4pm and did just that. Thanks again for the help and support from both service managers and If I need assistance again I will be giving you a call. Joe. More
by joe
Other Employees Tagged: Bryan Foster
August 24, 2018
Defective Ford Escape - Not Repaied after 3 Appointments I purchased a new 2017 Ford Escape from Russell & Smith Ford. The driver's side passenger door has never operated properly. The lip of the internal I purchased a new 2017 Ford Escape from Russell & Smith Ford. The driver's side passenger door has never operated properly. The lip of the internal panel catches on the door frame and rips the panel off of the door when it is opened. I have taken the car into the dealership 3 times for this. The panel has been re-attached three times and each time the problem as re-occurred. They now tell me that the car must go into the body shop for at least a couple of days. I work in Clear Lake - 40 minutes away form the dealership. I asked about the cost and if they would provide a rental vehicle. The service manager advised me to call Ford Motor Company direct to get this approved. It seems as if, given the problem and history, this should have been the responsibility of Russell & Smith. More
by Needs Repair
Other Employees Tagged: Drew Bethel
August 22, 2018
Once again great service Came in Saturday early morning for an issue with warning lights (traction, ABS..) on my 2016 Mustang. Keith Black came right up and took down the inf Came in Saturday early morning for an issue with warning lights (traction, ABS..) on my 2016 Mustang. Keith Black came right up and took down the information and had me out in just a few minutes. Kept me informed during Saturday of progress and that parts had to be ordered. Parts came in on Monday and my car was ready my Monday afternoon. Once again great service and customer support from Russel & Smith Ford and Keith Black. More
by aflorez
August 17, 2018
Quick and Customer-Focused The service department was fast and efficient. Everything was explained to me. I was kept posted on their progress. The facilities were clean and spac The service department was fast and efficient. Everything was explained to me. I was kept posted on their progress. The facilities were clean and spacious. More
by KRC
August 09, 2018
Great Service This service department is top notch. I am always greeted and treated respectfully and my service representative and technician takes excellent care This service department is top notch. I am always greeted and treated respectfully and my service representative and technician takes excellent care of all my vehicles. More
by Desi A.
July 20, 2018
Always Satisfied The serviceman are always so professional. Everything went according to the way Keith explained., and my vehicle was ready within a reasonable time fr The serviceman are always so professional. Everything went according to the way Keith explained., and my vehicle was ready within a reasonable time frame.Thank you guys! More
by RJ
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