Keith Mujica | Page 3

My 2024 Lyriq had been on order for 18 months and still no sign of when it was coming in!!! There was a model that came in at Big Star just like the one I ordered. I called about it and talked to Frederic no sign of when it was coming in!!! There was a model that came in at Big Star just like the one I ordered. I called about it and talked to Frederick, he explained it was one that was also ordered for another customer. They had to give them xxx # of days to accept or not. Frederick told me he would call me as soon as they heard of the customer wanted the vehicle or not. To my surprise Frederick called me the next morning to tell me the customer didn’t want the car and if I wanted it,‘it was mine!!! That was the best news. Frederick and the rest of the staff made the whole process very easy. Within a couple of hours I was driving off in my 2024 Lyriq. Frederick has checked in with me a couple of times to see how I’m doing. He’s very personable and I would highly recommend him and Big Star Cadillac to anyone looking for their next vehicle purchase. More

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George was incredible from the day we ordered the Escalade. He kept us informed along the way and especially as the build date got closer and delivery was made. He did an exceptional job getting ever Escalade. He kept us informed along the way and especially as the build date got closer and delivery was made. He did an exceptional job getting everything taken care of, incredibly friendly, and very responsive to any texts or phone calls. I will definitely recommend him to anyone looking to purchase a Cadillac. The finance guy could use some feedback though, since my experience with him was less than pleasant. We were paying cash for the vehicle so we did not expect it to take long but he was in a meeting and as it turned out to tell us he was buying his own Escalade at the time. He seemed annoyed that my 2 year old daughter was cranky but that was because we waited so long to see him. Overall I am still happy about the overall experience all because of George and his personality and willingness to help. More

by at Verified Customer Verified Customer

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He was literally the BEST! !! So nice. And not pushy at all! Totally because a Cadillac person. Bought it when I was just browsing because of him. !! So nice. And not pushy at all! Totally because a Cadillac person. Bought it when I was just browsing because of him. More

by MWHITE1002 Verified Customer Verified Customer

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I had the best experience with Mauricio! He was on top of it from start to finish! I think I maybe spent 20 min in the actual dealership. I got there everything was done and for more than I He was on top of it from start to finish! I think I maybe spent 20 min in the actual dealership. I got there everything was done and for more than I expected! More

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Great service and help very impressed will recommend to any friend looking for a cadillac any friend looking for a cadillac More

by RZUNIGA86 Verified Customer Verified Customer

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The experience was amazing, very helpful and my car was beautiful, will come again for sure beautiful, will come again for sure More

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David really cared about our needs and met them. He’s very personable and I would definitely recommend him to anyone looking for a new car. He’s very personable and I would definitely recommend him to anyone looking for a new car. More

by jmssharris Verified Customer Verified Customer

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As soon as I stepped foot, he was there and he was ready. I was not scheduled with an appointment, and he still fit me in. I had a vehicle with negative equity, and I really wanted to trade it in. He made su I was not scheduled with an appointment, and he still fit me in. I had a vehicle with negative equity, and I really wanted to trade it in. He made sure to get me the best deal, and made sure I was more than just comfortable in my decision. Any little “bad” detail on the vehicle I was purchasing was addressed and fixed then and there. I walked in with the old and walked out with the new. He is an absolute gem, and I do not regret my decisions thanks to him! More

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Big Star Cadillac really helped me towards making a deal. Daisy worked very hard and was very pleasant. Daisy worked very hard and was very pleasant. More

by txa1diane Verified Customer Verified Customer

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My overall experience was very professional and enjoyable the customer service was excellent! Lisa was Top notch!! the customer service was excellent! Lisa was Top notch!! More

by NTONY9679 Verified Customer Verified Customer

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