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Kelsey Johnson

Overview Reviews (756) Inventory (170)

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Kelsey Johnson

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Kelsey Johnson | Page 2

Kia Service Adviser

Regal Kia Lakeland

925 Bartow Rd
Lakeland, FL 33801

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4.8

756 Reviews

Overview Reviews (756) Inventory (170)

4.8

756 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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756 Reviews of Kelsey Johnson

April 11, 2024

Dealership Rating

Employee Rating

Very happy with service. Very professional and kind. only thing they didn’t vacuum car Very professional and kind. only thing they didn’t vacuum car More

by allyson.hargrett

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Apr 19, 2024 -

Regal Kia Lakeland responded

Thank you!

April 09, 2024

Dealership Rating

Employee Rating

The regal kia dealership was great. I got an oil change and it took no time at al I got an oil change and it took no time at al More

by KYLETESTERMAN96

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Apr 10, 2024 -

Regal Kia Lakeland responded

Thanks so much for sharing your experience with us.

April 06, 2024

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Employee Rating

Pretty professional service, fast and detailed. They answer all my questions and helped us perfectly. They answer all my questions and helped us perfectly. More

by GADIELSAMPER

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Misty Osborne

Helpful 0

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Apr 10, 2024 -

Regal Kia Lakeland responded

We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our customers, and we’re glad that this commitment was reflected in your visit.

March 27, 2024

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Employee Rating

Decent wait time. Helpful customer service Clean waiting area and friendly service reps that greet you Helpful customer service Clean waiting area and friendly service reps that greet you More

by ROBBYVOGEL

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Kelsey Johnson

Helpful 0

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Apr 03, 2024 -

Regal Kia Lakeland responded

Thank you for sharing your feedback! It's great to know that you found our customer service helpful and we're pleased to hear that you were greeted you warmly.

March 15, 2024

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Employee Rating

There was a bad scratch on my door after the service On my right side of the door my right side of the door More

by EWILLIAMS72

Verified Customer

Recommend Dealer

Other Employees Tagged: Kelsey Johnson

Helpful 0

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Mar 15, 2024 -

Regal Kia Lakeland responded

Thank you for bringing this to my attention. I'm disappointed to hear about the scratch on the right side of you door following the service. Our Service Lane Manager - Jonathan Benitez will be reaching out to you.

March 07, 2024

Dealership Rating

Employee Rating

Kelsey has great customer service and always looks out for customers needs She is awesome for customers needs She is awesome More

by missy.lambert

Verified Customer

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Kelsey Johnson

Helpful 0

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Mar 08, 2024 -

Regal Kia Lakeland responded

Being described as "awesome" speaks volumes about Kelsey's dedication and commitment to providing excellent service. Kudos to Kelsey for her outstanding efforts in looking out for customers and making their experiences memorable. Thank you for sharing your positive feedback about her!

March 03, 2024

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Employee Rating

Kelsey Johnson was very easy going, provided an amazing customer service. My only complaint is that I was just there two weeks ago and I had to pay an additional diagnostic fee! customer service. My only complaint is that I was just there two weeks ago and I had to pay an additional diagnostic fee! More

by ericdaney

Verified Customer

Sales Price Transparency

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Kelsey Johnson

Helpful 0

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Mar 05, 2024 -

Regal Kia Lakeland responded

I'm glad to hear that you had a positive experience with Kelsey Johnson and received amazing customer service. However, I apologize for any inconvenience or frustration caused by having to pay an additional diagnostic fee just two weeks after your previous visit.

Mar 03, 2024 -

ericdaney responded

Kelsey Johnson is provided an excellent service during a troubled time.

March 03, 2024

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Employee Rating

Great service and follow up with what I needed done. And I got my car back in a timely manner And I got my car back in a timely manner More

by kathryn.koch

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jonathan Benitez, Jorge Benitez, Misty Osborne, Jeremy Mahr, Genesis Cruz

Helpful 0

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Mar 05, 2024 -

Regal Kia Lakeland responded

I'm delighted to hear that you had a great service experience and that your needs were taken care of promptly.

February 28, 2024

Dealership Rating

Employee Rating

Efficient and thorough service. A car wash and detailing of the inside was included and very appreciated. A car wash and detailing of the inside was included and very appreciated. More

by CESDFS1959

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Kelsey Johnson

Helpful 0

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Mar 05, 2024 -

Regal Kia Lakeland responded

I'm thrilled to hear that you received efficient and thorough service, and that you appreciated the added bonus of a car wash and detailing for the inside of your car. Providing comprehensive care for your vehicle is our goal, and I'm glad to hear that we met your expectations.

February 25, 2024

Dealership Rating

Employee Rating

Is was fast and good service Service person was very knowledgeable and helpful And great knowledgeable and helpful And great More

by lwsince

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Kelsey Johnson

Helpful 0

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Mar 05, 2024 -

Regal Kia Lakeland responded

Thank you!

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