Kelsey Reyna | Page 3

Simply the best! Last year we desperately needed a new car and since we already owned a 2011 Toyota Camry and really liked it we thought we'd visit Toyota of Napervill Last year we desperately needed a new car and since we already owned a 2011 Toyota Camry and really liked it we thought we'd visit Toyota of Naperville to see what they had in stock. We were immediately greeted by a terrific salesman, Kris Kosinski, who showed us a number of different vehicles and answered all of our questions (and we had a lot of questions!). As many of you know, buying a car isn't a simple of quick transaction, but Kris went out of his way to make it as easy as possible. He and his manager worked with us and by the end of the afternoon we drove off in a brand new 2017 Camry Hybrid. Kris was and continues to be absolutely terrific -- he's stayed in touch w/ us over the past year and half to see how we're doing and how the car is doing. We really appreciate the personal touch he provides and everyone at Toyota of Naperville provides as well. More

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A good service department sells cars. I have been working with Kelsey ( service advisor) for three years. She is the only advisor I will work with. She goes out of her way every time. She I have been working with Kelsey ( service advisor) for three years. She is the only advisor I will work with. She goes out of her way every time. She shoots straight with me about needed services. This last experience she took to a whole new level. I brought our van in with a very loud popping noise( that is never good) she had a tech ready to look at my vehicle before we even finished the paperwork. After diagnosing the problem she put me in a loaner, got all my needed items from my veichle ( with a smile) and off we went. She was able to get the entire job covered under our extended warranty. I picked up the vehicle the next day at which time she explained everything that was done. My vehicle was returned to me spotless because she had it washed for me too. Thank you Naperville Toyota for hiring quality people and thank you Kelsey for being the best of the best. We will buy all our vehicles here because of the excellent service department. More

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Outstanding experience both times Pays to actually talk to listen to offers. I got called due to having a routine service appointment to see if I'd be willing to talk them about tradi Pays to actually talk to listen to offers. I got called due to having a routine service appointment to see if I'd be willing to talk them about trading in my 14 Camry Hybrid. Glad I listened. I significantly dropped my payment and got a 17. Christopher Stearns was my salesmen. He did a fabulous job of listening to what I wanted and delivering without any pushiness. I would recommend anyone deal with him. Whole process took under 2 hours. Did a great job of keeping us filled in on each step of the process as well. Deb King came in to give the add ons talk. Was friendly, had a sense of humor and listened to what we wanted, which was nothing. Again we didn't feel pressure or hard sells, she was very open minded and listened to us. Mohammad Taiym was also fabulous in explaining the steps of the financing and working with us to find a maintenance plan that made sense. Again, there was no pushiness or trying to steer us. Offered advice and listened to what we wanted. The part that I dread the most of process is the upgrades and warranty chat in the finance room. Mohammad was outstanding in listening and not trying to steer us towards something we didn't want. Very refreshing experience. My service advisor, Kelsey was also very friendly and prompt. More

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