Kelsey Reyna | Page 2

Zeke Beltran made my experience of trading in my vehicle wonderful!!! He was extremely professional very kind and listened well to my needs and was able to get me into a vehicle that suited my needs perfect wonderful!!! He was extremely professional very kind and listened well to my needs and was able to get me into a vehicle that suited my needs perfectly. Highly recommend Toyota customer service is outstanding would also like to thank Sammy as well. I will return in the future! More

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All the people we worked with were very nice and helpful. Meraj answered all our questions. Eddie was also very helpful and Kelcey as well. We’ve purchased and leased many cars through your dealership and ev Meraj answered all our questions. Eddie was also very helpful and Kelcey as well. We’ve purchased and leased many cars through your dealership and everyone we’ve met has been very pleasant. More

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Everyone was great; friendly and helpful. We buy all are car from Toyota of Naperville. Everything was clean in the store and shop. Thank you car from Toyota of Naperville. Everything was clean in the store and shop. Thank you More

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Great guy very sharp helpful A fantastic asset for ur Great guy very sharp helpful A fantastic asset for ur company Not only did he go above and beyond to get me a great rate also made it very easy Great guy very sharp helpful A fantastic asset for ur company Not only did he go above and beyond to get me a great rate also made it very easy U got nothing to do with the pricing however I am going to change to five star to ur benefit Harvey Pricing was not very fair being a loyal client it’s not you Harvey My best to you More

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Jacob Basathia is excellent and a man of Integrity For many years my family has purchased their Toyota's from Jacob Basathia at Toyota of Naperville. My Parents each have purchased multiple cars from J For many years my family has purchased their Toyota's from Jacob Basathia at Toyota of Naperville. My Parents each have purchased multiple cars from Jacob Basathia as well as my sister and myself. I purchased another car Toyota Camry SE yesterday and My sister bought her Prius about a month ago. He is an honest man who gives us the best deal possible. There is no hard pressure and I know when I ask a question he knows the answer and does not ,like many salespeople ,pretend to know and then answer with what they think you want to hear. We trust him and enjoy our dealing with Jacob. I don't break out into a sweat anymore when I purchase a car :-) I have never found a better deal than with Jacob Basathia ,and Toyota of Naperville. Jocob Basathia has said on many occasions how Pat O'Brien the GM is a good man of integrity and I have found that also to be true. When you have integrity at the top it sets the tone of a Dealership. I wanted to also say I have worked with Kelsey in Service and She anticipates my needs and fixes any issues before they happen. I think is is excellent and stands out at her job. Thanks to all , Kathleen K More

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Overall Excellent Experience Edgar was very helpful, he was able to answer all of my questions and kept me updated throughout the process. Cal in Finance was very clear and concis Edgar was very helpful, he was able to answer all of my questions and kept me updated throughout the process. Cal in Finance was very clear and concise while explaining everything and was also able to answer any and all of my questions. 10/10 experience. More

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Go to Kelsey! Kelsey was my advocate and open ear through a complicated series of car problems on my 2004 Avalon recently, and she handled the entire situation amaz Kelsey was my advocate and open ear through a complicated series of car problems on my 2004 Avalon recently, and she handled the entire situation amazingly. Not only did she address all of my issues and concerns in any way you could ever hope to find in an expert in the customer service field; she truly showed compassion regarding my situation and a level of friendliness & geniune nature you truly won't find with anyone else. More

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Service and lights The service was great and the car runs well but the warning lights still come on even after an extra review of the warning lights system. The service was great and the car runs well but the warning lights still come on even after an extra review of the warning lights system. More

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Awesome customer service Went to Toyota of Naperville for service on a vehicle I bought for my wife 12 weeks ago. Wife recently told be the steering wheel vibrates when she b Went to Toyota of Naperville for service on a vehicle I bought for my wife 12 weeks ago. Wife recently told be the steering wheel vibrates when she brakes at high speeds. Brought the vehicle into service and spoke with Kelsey and Rob. Both honored the used car warranty and four new rotors were replaced on the vehicle. Kelsey even made sure I had a loaner vehicle to use for a few hours, as I had several errands to run that day. Both Kelsey and Rob were fantastic to deal with and I will recommend Toyota of Naperville to anyone looking to buy a vehicle. More

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Top Sales, Service, Financing, and Support!!!!!! I purchased a 2018 Toyota Sienna at this dealership after test driving a Chrysler Pacifica, Honda Odyssey and Kia Sedona. It was a tough choice betwe I purchased a 2018 Toyota Sienna at this dealership after test driving a Chrysler Pacifica, Honda Odyssey and Kia Sedona. It was a tough choice between the Sedona and the Sienna, the factor that made my decision was the professionalism, support and guidance from the folks over at Toyota of Naperville. I met many people here. Nadeem in Sales who made sure he answered all of my questions and kept in touch with me weekly by providing a status on my new vehicle. Derek in management who helped me with my financing. Kelsey, Judah and Rhyan in Service were all fantastic in helping me add after market accessories and providing a loaner vehicle. If looking for a new vehicle, especially a Toyota, you cannot beat the support, prices, environment and essentials here at Toyota of Naperville. This location blows the other dealerships in this area away! More

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