- Rick Wolf
We experienced a truly wonderful experience when purchasing a 2017 RAV 4 recently (7-2017). From Ken Collings (salesperson) to Amy Killoran (Sales Manager) to Justin White (Business/Finance associate, every single individual was friendly, welcoming, knowledgeable, and most accommodating.
At no time during our negotiations with Mr. Collings or dealing with Amy did I or my wife sense any "pressure", like we experienced at Balise Nissan in Hyannis, or the Toyota dealership in Hyannis.
If you are seriously considering the acquisition of a Toyota, it is an absolute must to do business with Falmouth Toyota.
"Great service, great facility upgraded to serve the customer"
- John Sisson
The hands off, no pressure, give me the details works. I appreciate getting that kind of offering from salesmen. It was obvious from the start that Ken Collings has been "aroung the block," knows his business. That was the tipping point for me. Having had a prior experience with this dealer with other family members helped a great deal. I really like the facility format too, clearly designed to serve the customer. Attitude matters, and everyone was very cordial and friendly. Also, working with the financial associates Todd and Justin was just as pleasurable; here are the facts.
I had alerted Falmouth Toyota on the previous day that I would be coming to the dealership to look at a Camry. I was greeted by Ken Collings, who accompanied me on a test drive and then put together an offer that included a generous trade-in for my 2010 Nissan and a special July discount from Toyota. The offer was substantially better than one I'd received on the day before from a dealership of a different make of car, though both that car and the Camry had a similar sticker price.
It was hard to walk away from the offer, but needed to discuss things with my wife.
Mr. Collings gave me the written offer to consider.There was absolutely NO PRESSURE to take the offer or lose out on it. It was a simple matter of our deciding to accept the offer, or not.
A couple days later we took the car, with Brian Nascarella going over the basics with us, which was very helpful.
A couple days after that, Matt Murphy gave us a call to see how things were with our new Camry, and to welcome us to be in touch if there was anything else Falmouth Toyota could do to help us with our new car experience.
Thoroughly satisfied with the whole experience. Highly recommend Falmouth Toyota.
- Happy in Mashpee
My biggest surprise, after many decades of buying cars, was the way I was treated the moment I contacted Falmouth Toyota. The attention to detail, the courtesy, the followup, and expertise from Ken Collins was, in my experience incredible. I have never experienced this before from a car dealer anywhere, and I am still marveling at it. Thank you so much, it made purchasing my car a real pleasure.
"Recent Purchase Experience of my new 2014 Rav 4 "
- Happy Camper
I recently purchased a pre-owned 2014 Rav 4 from a salesman named Ken Collings who I must say I would recommend to anyone looking to buy a new or used vehicle from. He was professional, friendly, informative and efficient and made the whole process easy and smooth. I cannot say enough good things about Falmouth Toyota. Justin White made it quick and easy for finance approval. They are very accommodating and it was no problem to add extra features (ie...heated seats & remote starter) I am in love with my new (to me) Rav 4 and the seats are extremely comfortable which sold me from the moment I sat in the car. Do not hesitate to hit up this dealership...they are the best around!
"No nonsense, very professional experience."
After shopping at many other car dealerships and having a myriad of time-wasting, dishonest sales people, I came to Falmouth Toyota. I had an up front, straight forward sales person who was there to help find the best car to fit my needs at a competitive price.
- Christine A Foisy
Your salesman Ken Collings was very personable, knowledgeable, & helpful. Did not feel pressured in the lease. He found us the perfect car within a half hour of talking to us. He set up all the paperwork, etc. Todd Davis was very personable, knowledgeable, & helpful setting up our lease and doing the paperwork. A very friendly Amy helped us with motor vehichle registrations, plates, etc. Very lovely person. Due to State of Mass. motor vehicle snafus, we ended up with a nice rental for one day. The dealership did all the running for us as well as the inspection sticker. Their valet and service people are great. We look forward to a long relationship with them. Everyone at this dealership was smiling and friendly and attentive. Their waiting area is very nice and clean. Enjoyed the coffee, fruit and cookies.
"Like a Five Star Hotel for cars!"
Just bought my 2013 Camry in September 2016 and I am in love with it! Not only does Falmouth Toyota keep up with notifying you of upcoming services needed, they follow up to remind you as well after you make the appointment. Service Department is like taking your vehicle to a five star hotel for cars! Very courteous and took time to break things down so I could understand the answers to all my questions.
- Cool Annie
Thanks again! Love my new highlander! I wasn't in the market but it was time to improve! Thx so much Ken, you are the best!
I just purchased my 2nd RAV4 from Ken Collings at Falmouth Toyota. He is extremely knowledgeable and professional and takes the stress out of the whole car buying experience. Falmouth Toyota is a family owned business and this makes all the difference. They strive to keep you as a customer. I love my new RAV4 and highly recommend Falmouth Toyota sales and service!