Kenny Ellert | Page 2

Our salesman, Ben, was professional, friendly, knowledgable, and really listened to us. We ended up with a Grand Cherokee Limited and we're very happy! knowledgable, and really listened to us. We ended up with a Grand Cherokee Limited and we're very happy! More

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I received an oil change last year in December and I tried to get an oil change this year. They have this new app they wanted to use and it tells you they never have an opening for one, two you call in tried to get an oil change this year. They have this new app they wanted to use and it tells you they never have an opening for one, two you call in (first come first serve is their usual policy) and they tell you to use the app (that never has an opening), and three when you do get service they’re lazy or decide to not perform the work correctly. I took my vehicle in somewhere else today and the mechanics told me my oil plug wasn’t placed back on the vehicle. I’ve been driving my vehicle with some strange issues the past few months and my oil level being lower than usual. One of my family members is disabled and uses the vehicle and finding out today Lithia did a half xxx job and put my family at risk isn't okay nor should we have to pay with our lives for their incompetence. Do not go here or risk your vehicle. It’s not worth the risk. More

Helpful 3

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From my sales associate to the sale manager everyone I worked with was awesome, friendly and most of all willing to help. I bought a certified pre-owned vehicle and there were a few things that had bee worked with was awesome, friendly and most of all willing to help. I bought a certified pre-owned vehicle and there were a few things that had been faulty upon driving home. But that's why they come with the 30 day, 3k mile warranty right? The service department however was a complete nightmare! Rude, and unwilling to really give me the time of day. (Separate review on them) Everyone on the sales side did all they could and stayed connected with me during the whole process. I would definitely recommend this dealership. the only reason for the Overall 3 star review was the very poor service dept. experience. More

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Take their time to listen & find exactly what you’re looking for instead of forcing you into a random car way out of your expectations. looking for instead of forcing you into a random car way out of your expectations. More

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A huge waste of time! I scheduled my car for service on the 19th of september. I walked in the service department around 7 Am. I saw several people standing there aimlessly I scheduled my car for service on the 19th of september. I walked in the service department around 7 Am. I saw several people standing there aimlessly. The service reps. were not in any hurry to greet people much less help them .After about a 5 minute awkward wait the cashier lady asked me if i had an appointment and with who? I replied that i did and was not shure who with. I was finally introduced to the service provider who told me that he did not see the warranty that i had purchased earlier. After several minutes of discussing about why he did not see the warranty i told him that i would personally call up the lithia branch where i purchased the warranty and provided him with the contract number. After this i was ready to go to my work which was on base. I recognized the driver and asked him if i could get a ride to base. He told me that he was sorry but his wife was having a problem and he could not help me but another service representative could. I certainly understood and talked to the other rep. About getting a ride back to my job on base. The rep told me that he would call a uber driver to get me to my job. I said thank you and went out to meet the driver. After about a 5 minute wait i met the uber driver who told me he could not get on base. I then went to the rep and informed him that. He said that he would call me another driver hat could get me on base to my job. I said thank you and went out to meet the driver When the driver met me the first thing that he told me was that he could not get on base.I was understandably frustrated at this point and went to the rep to inform him that the second driver could not get on base. He informed me that he could not help me and that i should get a cab at my own expense. He said the problem was the older gentleman had to go home sick. I was very frustrated with the situation because there was no resolution to my problem and it did not seem they were willing to help me and they were blaming the situation on the driver who had to go home. As a supervisor myself i could not believe that a company as big as lythia did not have a back up plan for this situation and the reps seemed like this was normal to treat a customer like this. I made it well known to them what i thought and asked for my car back so i could get back to work in a timely manner. I was surprised on how i was treated as a customer with such a non professional attitude! More

Helpful 5

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Total incompetence! Scheduled my Jeep 3.0 diesel a week ago for the reprogramming recall notice I received from Fiat Chrysler advising that Fiat Chrysler had been found b Scheduled my Jeep 3.0 diesel a week ago for the reprogramming recall notice I received from Fiat Chrysler advising that Fiat Chrysler had been found b y the State of CA that the motor was programmed to falsify IM tests. Advised them at the time that I would need a loaner as the recall paperwork assured me that I would receive a free loaner vehicle if the work took longer than three hours. Now, a week later, as I was driving to the dealership I received a call advising me that they were not aware what recall I was coming in for and that they wouldn't have a loaner available for me. When I explained the recall and the need for the loaner they let me know that they should be able to finish the work within three hours. After waiting at the dealership for three hours I went to the service counter and requested to know if the vehicle would be done soon, or that I needed a loaner vehicle as was required per the recall. They advised that they would try to get to it as soon as possible and that a loaner vehicle was not available (after my giving them a weeks notice..). I then called the customer service number for Fiat Chrysler requesting their assistance in the matter. They advised that they couldn't help me as we were at the mercy of Lithia's service department. Finally, after 4.25 hours of waiting, I was informed that they couldn't perform the reprogramming as they didn't have stickers needed to place on the vehicle after the programming was complete. I'm completely puzzled as to why they couldn't perform the programming and have me come back at a latter date so that they could attached the stickers once they received them(?) unless they really didn't have the personnel or equipment required for the reprogramming. To make matters worse, while waiting I had them rotate my tires and today found that I have a pronounced shimmy and will need to take the vehicle back to them. While waiting I also sent Lithia of Anchorage a message via their website hoping for assistance. As expected I've not heard from anyone... More

Helpful 4

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tire kicker they worked with me for months before I decided to purchase a new RAM 1500. The sales staff was always helpful and courteous, and showed an abundance they worked with me for months before I decided to purchase a new RAM 1500. The sales staff was always helpful and courteous, and showed an abundance of patience with me. More

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2nd vehicle buy in 16 years I have been dealing with Lithia for 16 years. My first buy was a 2003 Dodge Ram 1500. I bought the lifetime oil change from them at that time. I have I have been dealing with Lithia for 16 years. My first buy was a 2003 Dodge Ram 1500. I bought the lifetime oil change from them at that time. I have since dealt with the service department for 16 years. I'll give the service department 5 stars. In buying my new Ram 2500 it wasn't a high pressure sale. I looked at the vehicle for 3 times before I decided to buy. Salesman was excellent. More

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diagnose injector failure my 2014 diesel had a shaking in the engine, and engine light came on. the code was no.6 cylinder not firing. they got me in right away and tested the my 2014 diesel had a shaking in the engine, and engine light came on. the code was no.6 cylinder not firing. they got me in right away and tested the injectors by swapping, and replaced the bad one. thanks for getting this done quickly as the truck was shaking bad enough to make it almost undriveable. More

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Oil change Very kind service staff. Reviewed issues to be serviced on my vehicle and discussed the timeline to get them fixed. They described the issues in detai Very kind service staff. Reviewed issues to be serviced on my vehicle and discussed the timeline to get them fixed. They described the issues in detail. More

Helpful 1

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