Kevin Cloud
Kevin Cloud at Toyota of Scranton
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Kevin Cloud | Page 6

Sales Consultant

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

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4.7
72 Reviews
4.7

72 Reviews

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72 Reviews of Kevin Cloud

March 11, 2022

Dealership Rating
Employee Rating

Oil change at 10000 miles. Good service. Wait was a little bit long but okay. More

by DJM119
Recommend Dealer
Yes
Mar 22, 2022

Toyota of Scranton responded

Hi DJM119, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

February 28, 2022

Dealership Rating
Employee Rating

Great Experience! ! Everything went well from start to finish. Everyone I dealt with was friendly and professional. More

by KATHYDIETZ72
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Matt, from Finance

Mar 02, 2022

Toyota of Scranton responded

Kathydietz72, we are delighted your experience was 5 star worthy. Thank you. Our team is here to assist you with your automotive needs. Take care.

February 24, 2022

Dealership Rating
Employee Rating

I brought my truck in to get the exhaust manifold and exhaust pipe replaced. I was told it would be a 1-day fix, but it ended up being two days. They provided me with a rental free of charge which I did More

by JACOBBLISS93
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 24, 2022

Toyota of Scranton responded

Jacob, did you reach out to anyone at our dealership to report this new noise that is happening? We would appreciate it. Please understand we want to help. Thank you.

Feb 24, 2022

JACOBBLISS93 responded

Frankly I’m not sure that is going to help. This is something that should have been fixed, tested to work correctly, and then returned to me. I’m at the point where I feel like I may have to just deal with the annoying sounds. An honest review was requested from me, and that’s what I gave.

Mar 12, 2022

JACOBBLISS93 responded

UPDATE: I scheduled an appointment to have the buzzing fixed and have a “maintenance required” light checked out on Monday morning (3-7-22). At first I was denied a rental, then suddenly I was approved for a rental. I dropped the truck off Monday night. I was notified Tuesday afternoon (3-8-22) that my truck was done. Thursday (3-10-22) when I went to pick the truck up, it took a whopping 5 people to find my truck and bring it to me over the course of 50 minutes! I’d talk to one person, they’d say they’d bring it to me, and poof! That person was gone, never to be seen again! Finally after 50 minutes, my truck was brought to me. Seems that whomever “fixed” my exhaust failed to actually completely fix it, as welding had to be done to finally stop that god-awful buzzing. As for the light, it’s off and I was never told what the problem was. After my warranty expires, I will not be bringing my truck to this dealership again. Talk about frustration.

February 21, 2022

Dealership Rating
Employee Rating

They sold me a used Tacoma with a broken exhaust manifold and broken exhaust system as well as bad tire pressure sensors. As I write this review, the truck is being worked on and I’ve been told I would not h More

by JACOBBLISS93
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Feb 21, 2022

Toyota of Scranton responded

Jacobbliss, thank you for taking the time to offer your feedback on your recent purchase. We do appreciate it, and will share with our team. Thank you for your comments on the ease of working with us and our staff. Hope you have your vehicle back soon! Thanks again. Take care.

January 25, 2022

Dealership Rating

Had a great experience, our sales man Kevin Cloud was very personable and made us feel comfortable, would recommend family to go to Toyota of Scranton More

by PACA
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: George Zepherin , Michael Reilly

December 19, 2021

Dealership Rating
Employee Rating

All the sales associates made this experience easy. Met all my wishes for my new vehicle. Finance associate was pick and efficient. Sales associate kept is up to date on the arrival of our vehicle. More

by NAALLEN116
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryan Cali

Dec 20, 2021

Toyota of Scranton responded

NAALLEN116, We are just delighted you are in a new vehicle that suits your needs, and the process was painless. Thank you for sharing your comments regarding your experience...it is greatly appreciated. Take care.

October 06, 2021

Dealership Rating
Employee Rating

They did their best to get my vehicle (2021 Venza) in these difficult auto buying times More

by DRSCHUSTER1
Recommend Dealer
Yes
Oct 12, 2021

Toyota of Scranton responded

Drschuster1, thank you for the very positive review. We appreciate you taking the time to let us know about your buying experience, and we are delighted to hear all went well. Many thanks. Take care.

September 27, 2021

Dealership Rating
Employee Rating

It was a wonderful experience during a trying time and we thank you all very much. J Wiernik More

by PPYRUS
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryan Cali

Sep 27, 2021

Toyota of Scranton responded

Thank you for the perfect, 5 star rating. We are delighted all went well. Yes, we agree it is a difficult time. All we can do is take it one day at a time!!! Take care.

August 01, 2021

Dealership Rating
Employee Rating

Everyone that works there is like a family and they treat you like family. I would recommend this place to anyone that is looking for a car, new or used. They will help you and steer you in the right directi More

by Joe
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Richard LaRussa , Matt from finance

Aug 04, 2021

Toyota of Scranton responded

Joe, thanks for letting us know about your experience at our dealership. We are delighted you were able to find a vehicle that suits your needs. We appreciate your recommendation and 5 star rating. Enjoy!!! Take care.

July 27, 2021

Dealership Rating
Employee Rating

i have dealt with george quite a few times he is one of the reasons that i come back. first time dealing with kevin, all good . More

by NOFLEAS1
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: George Zepherin

Aug 03, 2021

Toyota of Scranton responded

nofleas1, we are delighted you had a great experience with Kevin. Also good to know you and George have a great working relationship. Thank you for letting us know. Take care.

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