Ryan Cali

Toyota of Scranton responded

Dear HINDMARSHPAUL, Thank you for taking the time to leave us such a wonderful review! We are thrilled to hear that your experience with Toyota of Scranton was positive from start to finish. Providing exceptional customer service is our top priority, and we're delighted that our staff was able to assist you effectively and pleasantly throughout your visit. Your satisfaction is incredibly important to us, and it's rewarding to know that we met your expectations. If you ever need anything in the future or have any questions, please don't hesitate to reach out to us. We appreciate your business and look forward to serving you again. Best regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear JIMCANUCK, Thank you for your wonderful review of Toyota of Scranton! We're delighted to hear that you had a great experience with us and that Bob Edwards provided exceptional service during your visit. Providing a top-notch facility, along with a team of friendly and professional staff, is essential to us, and we're pleased to know that you found our dealership to meet these standards. We're glad that you received a good value on your trade-in as well. Your satisfaction is important to us, and we're grateful for your feedback. If you ever need anything else or have further comments to share, please feel free to reach out. We appreciate your support and hope to see you again soon. Best regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

Thank you for sharing your feedback, sokieubrutico! We're thrilled to hear that you had an extremely satisfying experience at Toyota of Scranton. It's wonderful to know that Kevin provided knowledgeable and kind service during your visit, and we're glad he accommodated your needs, especially with your little one. We're also pleased to hear that Ryan made the financing process smooth and respectful, ensuring you got what you needed without any unnecessary pressure. Our team strives to prioritize customer satisfaction, and it's fantastic to hear that reflected in your experience. We're glad you enjoyed the refreshments and hospitality during your time with us. Thank you for choosing Toyota of Scranton, and we look forward to serving you again in the future! Warm regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear CHADLEY9876, Thank you for sharing your feedback with us. We deeply apologize for any inconvenience or discomfort you experienced during your visit to Toyota of Scranton. We strive to provide a transparent and trustworthy experience for all our customers, and we regret to hear that we fell short of your expectations. We take your concerns seriously and would like to investigate further to ensure that such issues are addressed promptly. Please reach out to our management team at your earliest convenience so we can discuss your experience in more detail and work towards a resolution. Once again, we apologize for any frustration you encountered and appreciate your honesty in bringing these matters to our attention. We value your feedback as it helps us improve our services for future customers. Regards, Customer Experience Team Toyota of Scranton

Toyota of Scranton responded

Dear JJZAYDON, Thank you for bringing this matter to our attention and for choosing Toyota of Scranton for your automotive needs. We sincerely apologize for any inconvenience you experienced with your 2016 Camry and the confusion surrounding the issue with the inside ceiling light. We strive to provide exceptional service to all our customers, and it's disheartening to hear that your experience with our parts department fell short of your expectations. We understand the frustration that can come with discovering an issue after purchase, and we regret any inconvenience caused. Your feedback is invaluable to us, and we will use it to improve our processes and better serve you and all our customers in the future. We're glad to hear that despite this setback, you're enjoying your Toyota. Should you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us. We're here to ensure your continued satisfaction with your vehicle and our dealership. Thank you for your understanding and for giving us the opportunity to address your feedback. Warm regards, Customer Experience Team Toyota of Scranton

Toyota of Scranton responded

Thank you, C.LINCOLN.WOOD, for sharing your positive experience with us! We're thrilled to hear that our team made your car buying process easy and convenient, even allowing you to complete everything over the phone. Your satisfaction is our priority, and we're grateful for your kind words. If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

Dear Joe, Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that Dan, Joe, Jordan, and Ryan provided you with excellent service during your visit to Toyota of Scranton. It's our goal to ensure that every customer feels well taken care of, and we're delighted that you had such a positive experience with our team. We appreciate your trust in us and are grateful for your support. Should you need anything else in the future, please don't hesitate to reach out. We look forward to serving you again soon! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

Dear CBEDNASH65, Thank you for taking the time to share your recent experience with us. We truly appreciate your feedback. We're thrilled to hear that Brian provided you with exceptional service during your visit to Toyota of Scranton. Delivering straightforward assistance and being genuinely helpful are values we prioritize with each of our customers, and it's wonderful to know that Brian exemplified this during your interaction. We understand that past experiences can influence perceptions, and we're glad that Brian was able to turn things around for you. Should you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We look forward to the opportunity to serve you again. Warm regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear VINCY44, Thank you for your kind words and recommendation! We're delighted to hear that everyone at our dealership was very nice and attentive to your needs. Providing exceptional customer service is our priority, and we're thrilled that we succeeded in meeting your expectations. Should you or anyone you know need assistance with anything in the future, please don't hesitate to reach out. We're always here to help, anytime of the day. Warm regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

UGSISR, Thank you for taking the time to provide your review. We are delighted we earned 5 stars. We also appreciate your loyalty to our dealership - that is such a compliment. Our team works very hard at providing our customers with the best sales experience. We are happy you enjoyed working with the sales team. Enjoy your new vehicle for many miles! Warm regards, Sales Team Toyota of Scranton