Kevin McCarthy | Page 18

Rep delivered my car to me when I was unable to get to the dealership to pick up the car. the dealership to pick up the car. More

by Djakela Verified Customer Verified Customer

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The car scheduled to be picked on Monday the 24 g at 2:00pm. When I arrived I was warmly greeted by the salesman and we started the walk through. Everything looked good until we reached the rear passen 2:00pm. When I arrived I was warmly greeted by the salesman and we started the walk through. Everything looked good until we reached the rear passenger door.Thr door had several lightly scratches all over the door. The salesman took pictures and I told him I would not take delivery of the vehicle until all the repairs was done The General Manager wanted to see how bad it was. We went to inspect the car together and he proceeded to try and tell me that the scratches were superficial. My response was, he had access to the expertise and they could repair the vehicle .I was not going to accept that vehicle the way it was and since it was a certified vehicle it had to be repaired.I also mentions that if that couldn’t happen , then mayb I should take my business elsewhere. I was able to take delivery of the vehicle a day later to my satisfaction. More

by CMCDON2195 Verified Customer Verified Customer

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Enjoyed working with my salesperson but wish the process was a little easier and faster. (Down payment part) was a little easier and faster. (Down payment part) More

by RYESTORTECKY Verified Customer Verified Customer

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Knowledgeable, courteous and understanding. The sales person we had was very nice and very secure with his knowledge of the car we were interested in. No Pressure which was a pleasure. person we had was very nice and very secure with his knowledge of the car we were interested in. No Pressure which was a pleasure. More

by GAIL-SIMON Verified Customer Verified Customer

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Excellent sales department. We dealt with Mike Newsham and Dave Kolozy. Both are fantastic and met our every need and Dave Kolozy. Both are fantastic and met our every need More

by Louanz Verified Customer Verified Customer

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Best place to get your car! Everybody here is nice and they give you exactly what you need. they give you exactly what you need. More

by Elizabeth Verified Customer Verified Customer

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The purchase process was much better than the delivery minor issue securing insurance forms I was not contacted to help get things done in a timely manner. Had to wait too long to get out the door. minor issue securing insurance forms I was not contacted to help get things done in a timely manner. Had to wait too long to get out the door. More

by FULPHILCO Verified Customer Verified Customer

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Always an awesome experience! 20 years of using this dealership. They always go out of their way to help you and get you in a vehicle that works for you dealership. They always go out of their way to help you and get you in a vehicle that works for you More

by VANVOORHIS.DEANNA Verified Customer Verified Customer

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Buyer beware!!! Please read before you even think about purchasing a vehicle from this dealership! I went in looking for a RAV4. Avi, my salesman told me every car on the lot is going for $3,000 over st purchasing a vehicle from this dealership! I went in looking for a RAV4. Avi, my salesman told me every car on the lot is going for $3,000 over sticker if you are local and $5,000 over if you are from out of town...I accepted that considering the COVID/supply chain issue time we are in. I waited 2 weeks for the car to arrive only to find it with dirt on the front and with tape pieces leftover on the hood after a clear coating was supposedly (but unknowingly) added on. I then went to sit with the finance manager, Kevin McCarthy, to finish the deal. After looking over the paperwork, I realized that almost $1,000 worth of "dealer added accessories" had been added on without ever being explicitly disclosed to me. If I had known, I would have never opted for nitrofill in my tires and a clear coat over the car. They refused to remove the charges. BUT don't worry if this happens to your deal too- just walk out and they'll call you the next day and agree to remove those charges. So I went back the next evening and before getting too far into the process I wanted to make sure that I was receiving the special "Toyotathon" 1.9% financing- a special that was being run for my model of car on all trims. Kevin first told me there was no such special being run until I showed him the posting on his own website (https://www.toyota.com/upstateny/deals-incentives/rav4hybrid_apr_372648/). He then told me I did not qualify. I was surprised to hear this because I have great credit; I purchased another vehicle 3 days later and that dealership told me I have excellent credit. I told him I had no problem having a cosigner come immediately so I would receive the rate I was entitled to. In the meantime, I had asked him to show me the decline form showing that I in fact was ineligible. His response to that was, "no buddy, I'm not pulling it up for you." CORRECT ME IF I AM WRONG, BUT I DO BELIEVE IT IS ILLEGAL TO NOT SHOW THE DECLINE FORM IF THE CUSTOMER ASKS. When I asked again for him to either show me the form or to go run it in the first place, he asked me to go back to Avi's desk while we wait...for him to actually run it...who knows. At that point the general sales manager, Daryl Callahan, came over and told me he "simply wasn't interested in doing the deal at 1.9%" and that he was "more than happy to go forward at 6.19% as that would make the deal worth it to them." Long story short, I went down the street to Hudson Valley Volkswagen and now happily drive a Tiguan that was immediately available, less expensive with nicer trim features (not $3,000 over sticker), and had the pleasure of dealing with an honest and trustworthy salesman and finance manager. Eric, Hunter, and Chip at Volkswagen were amazing! ***The team at Volkswagen was also able to tell me that Toyota did in fact run my credit for the special financing, that it was great, and that I did qualify and would qualify for any financing offer...shocker! 🙄 More

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We had a wonderful experience thanks to Melissa snaps, our salesperson! All the people at the dealership are a pleasure to deal with! our salesperson! All the people at the dealership are a pleasure to deal with! More

by JHOFF91720 Verified Customer Verified Customer

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