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Ben Carlson
Ben Carlson at DCH Wappingers Falls Toyota
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Ben Carlson

Fixed Operations Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.3
129 Reviews

Dealership Experience

9 yrs, 4 mos

Industry Experience

31 yrs, 6 mos

Languages Spoken

English English

4.3

129 Reviews

Write a Review

129 Reviews of Ben Carlson

December 14, 2023

Dealership Rating
Employee Rating

Thank you for your service see you next time Will see you soon at Toyota More

by jeffch1486
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daryl Callahan, Robert Goldberg, Karl Boye, Thomas Hackett, Melissa Tyler, Dylan Abell, Kevin McCarthy, Jason Gasiunas, Mathew Rivera

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Dec 14, 2023

DCH Wappingers Falls Toyota responded

Thank you for sharing your five-star experience! We are thrilled to hear that our team was able to assist you throughout your visit. We hope to see you again!

November 19, 2023

Dealership Rating
Employee Rating

Great establishment great customer service Always willing to go above and beyond. I highly recommend this place More

by wpfd47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Goldberg, Mary Berenguer, Mathew Rivera

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Nov 19, 2023

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We appreciate your kind words.

October 27, 2023

Dealership Rating
Employee Rating

Accommodated me with a very short notice. Fixed my car same day. Friendly and prompt. More

by KPIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Judy Deems

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Oct 27, 2023

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

October 26, 2023

Dealership Rating
Employee Rating

everything good but interest rate is high i thing rate need to slow down because 7.74 More

by ALISUNDAY5500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daryl Callahan, Robert Goldberg, Karl Boye, David Kolozy, Melissa Tyler, Dylan Abell, Kevin McCarthy, Jason Gasiunas, Mathew Rivera

Helpful
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Oct 26, 2023

DCH Wappingers Falls Toyota responded

Thank you for your feedback. We appreciate your comments and we'll share them with our management team.

August 31, 2023

Dealership Rating
Employee Rating

Just great. No problems. In and out quickly. Reliable and dependable. Everything was great. Have a nice day. More

by ddeansix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daryl Callahan, Robert Goldberg, Karl Boye, Thomas Hackett, Melissa Tyler, Dylan Abell, Kevin McCarthy, Jason Gasiunas, Mathew Rivera

Helpful
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Sep 01, 2023

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

June 13, 2023

Dealership Rating
Employee Rating

I think is better to Don't Say anything about that dealer Because my experience was not to God More

by TUMIMO56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Daryl Callahan, Karl Boye, David Kolozy, Michael Newsham, Kevin McCarthy

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Jun 15, 2023

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

May 20, 2023

Dealership Rating
Employee Rating

Sold me a used car with known defects they say they cannot fix. Very unhappy. More

by NikiT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Daryl Callahan, Robert Goldberg, Karl Boye, David Kolozy, Michael Newsham, Dylan Abell, Kevin McCarthy, Mathew Rivera , Keith in service - no stars

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May 22, 2023

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

April 26, 2023

Dealership Rating
Employee Rating

I was disappointed that the warning lights went on on the dash less than a mile from the dealership. It also took the service manager a long time to contact me. Same with with the wire transfer, that should More

by NikiT
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Daryl Callahan, Robert Goldberg, Karl Boye, David Kolozy, Michael Newsham, Dylan Abell, Kevin McCarthy, Matthew Rivera (in Sales) , Keith in service - 0 stars

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Apr 28, 2023

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

April 21, 2023

Dealership Rating
Employee Rating

I am a Toyota for over 20 years alway did a great job on my car More

by Barbara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daryl Callahan, Karl Boye, David Kolozy, Michael Newsham, Thomas Hackett, Melissa Tyler, Jason Gasiunas, Mathew Rivera

Helpful
Report | Print
Apr 22, 2023

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We appreciate your kind words.

April 07, 2023

Dealership Rating
Employee Rating

Outstanding Customer service. Toyota always treats the Customer as #1. Matt was excellent.. very responsive. More

by Jingju
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

Helpful
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Apr 08, 2023

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience with Matt! We are so glad that he was so helpful during your visit!

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