Kevin Rafeek
Kevin Rafeek at Southern Acura Newport News
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Kevin Rafeek | Page 5

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.8
54 Reviews
4.8

54 Reviews

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54 Reviews of Kevin Rafeek

February 11, 2024

Dealership Rating
Employee Rating

Great and friendly dealership this is my second vehicle that I have purchased Devin was my salesmen and he is always a great guy to work with I recommended him to any of my friends and family looking to bu More

by Dioneb89
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 13, 2024

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

February 11, 2024

Dealership Rating
Employee Rating

Overall, the experience was great start to finish. Everyone was courteous kind. The facilities were clean. My car was cleaned. I will be back again soon. More

by CARL24
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Feb 13, 2024

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

February 09, 2024

Dealership Rating
Employee Rating

Very welcoming and patient Devin I can’t say enough how much I appreciated all that you did for me in that short time. You took the time explaining and answering all questions and having me test drive dif More

by Ali roe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Devin Sheldon

Feb 13, 2024

Southern Acura Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

February 08, 2024

Dealership Rating
Employee Rating

It was great experience. The workers are kind. They worked very well And very comfortable place the waiting room More

by yeon106gun
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Feb 09, 2024

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

February 07, 2024

Dealership Rating
Employee Rating

My experience is ALWAYS great with the Team. Kevin is ALWAYS attentive to my concerns and he makes you feel as though I am his only customer. Kevin is very informative and makes sure I am aware. More

by MRSJACQUELYN
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Feb 08, 2024

Southern Acura Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

February 06, 2024

Dealership Rating
Employee Rating

Kevin Rafeek is very professional. He always makes sure I get A1 service. Kevin always guides me to the best and necessary services I need to keep my car running well. More

by K.d.wright13
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Feb 07, 2024

Southern Acura Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

February 06, 2024

Dealership Rating
Employee Rating

Good service Kevin rafeek was an excellent help and he help me and was was so kind and patient with me while servicing my car More

by Daveranj
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Feb 07, 2024

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

February 06, 2024

Dealership Rating
Employee Rating

Always exceed all my expectations The team works to complete all my vehicle maintenance with the upmost care More

by Debragconrad
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Feb 07, 2024

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

December 14, 2023

Dealership Rating
Employee Rating

I've been going to this dealership for year - buying or maintenance, top notch experience. Kevin always makes sure my SUV is in top conditions, he never is too busy to answer my questions or explain why s More

by WendySue757
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 14, 2023

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

November 10, 2023

Dealership Rating
Employee Rating

I was able to schedule same day and everyone was nice and polite. They took care of my car and I was on my way. The link that was sent to for work required and provided a quote was phenomenal. Great job! More

by tm19587
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Berna Aguirre

Nov 10, 2023

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

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