Kit Kinne

Professional service, the work was quick and correct. The service advisor made recommendations but didn’t attempt any hardball upsell tactics. Will be returning in the future The service advisor made recommendations but didn’t attempt any hardball upsell tactics. Will be returning in the future More

by G Enos Verified Customer Verified Customer

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I was sent a video of some person screaming belligerently and another person trying to tell me about my vehicle while the other person is having some sort of mental breakdown, it was the most bizarre and dis and another person trying to tell me about my vehicle while the other person is having some sort of mental breakdown, it was the most bizarre and disgusting behavior that this service team seems to be proud of, I don’t understand why they would treat me like that when I’m just trying to get my vehicle serviced and bringing them revenue, it doesn’t make any sense.And then every time I get my vehicle serviced they send me this survey which comes across as extremely desperate for any possible positive response, well it’s not happening here, not after that. More

by ROSTON Verified Customer Verified Customer

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I have been a Toyota Loyal Customer for last 19 years. Over the years I purchased many Toyotas and almost all them was purchased from Maita Toyota. I can count on this dealership and when it is time to bu Over the years I purchased many Toyotas and almost all them was purchased from Maita Toyota. I can count on this dealership and when it is time to buy another Toyota, I always come to Maita Toyota. One Stop! The Name you can trust. I would like to thank the Following Sales Team at Maita for providing me exceptional Sales Experience, from great Sales Team - Sims, Ben Ossomo, Jay Khani, Kit Kinne, Nikki, Tim Nguyen. I would also like to Thank Carl Kahawata and Chuck in Parts Department. If I missed any staff, who also assisted me in this purchase, one way or either, if I forgot add their name. They also deserve to be thanked Thank You - You All - You All Rock!! Rahill More

by RAHILSUNDAR Verified Customer Verified Customer

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Dealer would not negotiate price, Did not show me price deduction for the trade-in. deduction for the trade-in. More

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If Maita wasn’t so close to my house I wouldn’t use them I have a service package with my truck but haven’t been happy. I asked for my tires to be checked for a leak and was told it would be done. It wasn’t I have a service package with my truck but haven’t been happy. I asked for my tires to be checked for a leak and was told it would be done. It wasn’t the day after I picked truck up I had to have tire repaired. After one service one of my lug nuts was missing ( the one that locks) when I called I was told it was already missing, up to that point no other service place had taken the wheels off that truck except them and I feel if it was missing they should have told me at time of service. Seems unsafe to have something like that missing. More

by SACGOLDMINE Verified Customer Verified Customer

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Horrible experience having my 60k visit. Maita is not concerned about having the car ready when promised. Maita is not concerned about having the car ready when promised. More

by CONNOLLYPRICE Verified Customer Verified Customer

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They neglected to put my car back together correctly and didn’t care that I had to wast my time, money and gas to bring the vehicle back to have them fix their mistake. They sure didn’t miss an opportunity didn’t care that I had to wast my time, money and gas to bring the vehicle back to have them fix their mistake. They sure didn’t miss an opportunity to upsell me on unneeded services. More

by Upset in Sacramento Verified Customer Verified Customer

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Great experience @ Maita Toyota. Courteous and knowledgeable customer service that works efficiently. Sales to GM, this dealership does it right — I am one happy customer! Thanks tea Courteous and knowledgeable customer service that works efficiently. Sales to GM, this dealership does it right — I am one happy customer! Thanks team Maita! More

by BDUBB63 Verified Customer Verified Customer

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A simple "complimentary" 1st time oil change took 90 minutes, with an appointment! They didn't even wash my car or offer to wash my car. Elk Grove Toyota never took more than 45 minutes for the same se minutes, with an appointment! They didn't even wash my car or offer to wash my car. Elk Grove Toyota never took more than 45 minutes for the same service and ALWAYS washed my car. My husband had similar negative experiences with the Subaru he bought at Maita, 2-3 hours for services that should have taken half that time. Neither of us will ever return to a Maita dealership. When I bought my used Prius there last year, they lied to me, did not give me the trade-in amount they had promised. They sold me a car with no spare tire, even though on the inspection checklist they checked off that it was included, and never answered my email or voicemail inquiries about it! Also, there was no cargo cover, even though the online description said "covered cargo area". How do you sell a Prius without a cargo cover?! It's like driving with the trunk wide open. They said it was an extra $600+! I found one on Amazon for $90, including shipping and tax. Don't go to Maita! Go to Elk Grove Toyota or Folsom Lake Toyota or ANYWHERE else. More

by SHARENELINK Verified Customer Verified Customer

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The whole process was fast friendly and a genuine pleasurable experience. Car buying can be stressful at times, but not so at Maita. A real family environment. pleasurable experience. Car buying can be stressful at times, but not so at Maita. A real family environment. More

by SCOTTRULE Verified Customer Verified Customer

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