![Kristin Buffington at Jim Ellis Buick GMC Mall of GA](http://cdn-user.dealerrater.com/images/dealer/39361/employees/ce9bb2b829d0.jpg)
Kristin Buffington | Page 8
Service BDC Director
Jim Ellis Buick GMC Mall of GA
3600 Buford Drive
Buford, GA 30519
98 Reviews
Write a ReviewDealership Experience
9 yrs, 11 mos
Industry Experience
9 yrs, 11 mos
98 Reviews of Kristin Buffington
July 18, 2019
Semiannual Service This service visit began when my 2015 Arcadia would not start in the garage. I called the service department and spoke with Christy who told me to con This service visit began when my 2015 Arcadia would not start in the garage. I called the service department and spoke with Christy who told me to contact the Roadside Service area. I called the service and they sent a technician who determined the battery was the issue. He jump started the car and told me the battery showed damage on his meter. He suggested I have it checked and replaced if needed. I called the service department and once again spoke with Christy who made an appointment for me for the next day. I took the car in and was met by Tom who was friendly, courteous, and knowledgeable . He listened to my request and arranged to get the work done. He arranged for a Lyft to take us to the nearby mall while the work was completed. He called and notified me when the work was completed and arranged for our return to the dealership. He explained the work that was done and provided helpful suggestions for items to consider at the next service visit. This Jim Ellis location is further from my house than the one on Peachtree but I continue to return for service because of the staff and service quality. More
Other Employees Tagged: Tom Lyden
July 16, 2019
Great job Both Kristen and David are very pleasant and easy to work with All around a pleasant experience I not only recommend but will be back Both Kristen and David are very pleasant and easy to work with All around a pleasant experience I not only recommend but will be back More
Other Employees Tagged: David Gonzalez
May 11, 2019
Great service once again Love this team. They always make sure I get IN and OUT of there in a hurry but they still provide top notch service. They also called me to remind me Love this team. They always make sure I get IN and OUT of there in a hurry but they still provide top notch service. They also called me to remind me of my upcoming appointment 2 days before. Excellent service indeed More
Other Employees Tagged: Mike Hatcher , Steve Eason
April 02, 2019
Great service I was greeted by a very professional and courteous service staff from the time I was on the phone making the appointment to the time they finish the w I was greeted by a very professional and courteous service staff from the time I was on the phone making the appointment to the time they finish the work. More
Other Employees Tagged: David Blood
March 14, 2019
Helpful & Attentive Sean has handeled my service appointments for the last year. He is always upbeat, helpful and attentive to my schedule. He also remembers my car is us Sean has handeled my service appointments for the last year. He is always upbeat, helpful and attentive to my schedule. He also remembers my car is usually loaded down with car seats and I try to avoid taking them out at all cost. It’s the little things like this that set your service department apart from all the rest. More
Other Employees Tagged: Sean Garrett
February 23, 2019
Friendly Staff Made Appointment, They jumped on it, said it would be ready in 1 hour and it was. Also, there was a very nice waiting room with snacks and drinks. Made Appointment, They jumped on it, said it would be ready in 1 hour and it was. Also, there was a very nice waiting room with snacks and drinks. More
Other Employees Tagged: Ron Gay , Chris Stout
February 22, 2019
Unsatisfactory I carried my truck in on 3 different occasions. Each time they told me a scheduled maintenance was to be preformed on my vehicle. All Rhee times it wa I carried my truck in on 3 different occasions. Each time they told me a scheduled maintenance was to be preformed on my vehicle. All Rhee times it was not More
Other Employees Tagged: Chris Stout
February 13, 2019
Average I went to do the oil change, during the visit in requested to check the left mirror because is not working properly, The staff member told me that the I went to do the oil change, during the visit in requested to check the left mirror because is not working properly, The staff member told me that they have to replace the mirror and someone going to get in touch with me when they received the part but 2 months later I am still waiting for someone to call me. Not good... not good... More
January 29, 2019
Battery replaced...fast and efficient Had questions on type of battery for replacement in my 2015 Buick Verano.... Could I get the new Gel type AG battery? Nope...but got an excellent 4 Had questions on type of battery for replacement in my 2015 Buick Verano.... Could I get the new Gel type AG battery? Nope...but got an excellent 4 year Delco replacement as recommended. Good reason to have a competent Dealer. More
Other Employees Tagged: James Stecker
January 02, 2019
Warranty fixes and cosmetic repairs Great job and much improved from my last visit which is great to see. I love the GMC Jim Ellis at Buford Mall of Georgia. Again, thank you! Great job and much improved from my last visit which is great to see. I love the GMC Jim Ellis at Buford Mall of Georgia. Again, thank you! More
Other Employees Tagged: David Gonzalez