Kyle Andes | Page 18

Very Enjoyable Experience Erlan made our car buying experience very easy and enjoyable. He was professional and knowledgeable about Audi. He was ready for us as soon as we ar Erlan made our car buying experience very easy and enjoyable. He was professional and knowledgeable about Audi. He was ready for us as soon as we arrived at the dealership and he valued our time. He was also great about answering any question that we had. More

Helpful 9

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Great experience buying my 2017 Audi A7. I had my sights set on an A7, but ultimately test drove an A6 because I didn't think I could get the A7 at a comfortable price point. I liked the A6, I had my sights set on an A7, but ultimately test drove an A6 because I didn't think I could get the A7 at a comfortable price point. I liked the A6, but it just wasn't what I was looking for. I was on my way out the door to the Mercedes dealership (which I've always driven) when Tony stopped me and told me to come back inside and let him take another shot. About 90 minutes later, I drove off in my 2017 A7. Tony's efforts broke a longstanding relationship with Mercedes, and he did something I didn't think was possible. Peppi guided us step-by-step through the paperwork and explained very clearly everything we were signing. He made it his top priority to get us out quickly and painlessly. Kyle set up the in-car WiFi, SiriusXM, and Bluetooth. Kyle saved me a ton of time and told me to just drop by if I ever had questions. I don't see myself going back to Mercedes after this experience. Great car, great price, and outstanding service. More

Helpful 7

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Tony was an amazing help in getting our Q5 lease Tony (salesman) was amazing help, very knowledgable and helpful and never made us feel pressured or like we were being "sold". Kyle the tech aid was v Tony (salesman) was amazing help, very knowledgable and helpful and never made us feel pressured or like we were being "sold". Kyle the tech aid was very helpful and accommodating in helping us learn everything and get it all set up. They made it a great (leasing) buying experience More

Helpful 5

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Bought my 2017 Audi TT Roadster The dealership was very friendly, cooperative and caring with their customers. We were introduced to the amazing world of AUDI by the very well infor The dealership was very friendly, cooperative and caring with their customers. We were introduced to the amazing world of AUDI by the very well informed Audi Specialist, Chris DeRoss. He explained all the details and helped us place an order for custom-built vehicle to suit our needs. The paperwork and delivery were all handled in the smoothest manner possible. I would certainly recommend this dealership to anybody in need of an Audi. More

Helpful 7

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Recent Q7 purchase An excellent experience from the moment we walked in the door and met Sarah and test drove the car, test driving again, learning more about the car, a An excellent experience from the moment we walked in the door and met Sarah and test drove the car, test driving again, learning more about the car, and working with Walter on the purchase, and then tech training with Kyle. Sarah, Walter, and Kyle are stellar at customer service. More

Helpful 7

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Yes Virginia, There Is A Car Dealer WhoWill Make House Calls After the purchase of our most recent Audi, a 2017 Q5, we had trouble getting the automatic garage door link to work properly with the new car. While After the purchase of our most recent Audi, a 2017 Q5, we had trouble getting the automatic garage door link to work properly with the new car. While I am sure that this was operator error on my part, we were treated with great patience and professionalism by Kyle Andes, who eventually came out to our home in S. Charlotte after hours one night during the holidays, to make sure that the issue was resolved to our satisfaction. It was. Thank you very much! More

Helpful 9

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New Purchase We visited Audi of Charlotte to test drive the Q3. My husband was leaning towards the Q3 and I was torn between the Q3 and the A3. Quincy was very We visited Audi of Charlotte to test drive the Q3. My husband was leaning towards the Q3 and I was torn between the Q3 and the A3. Quincy was very welcoming and answered all our questions and explained each vehicle as we test drove them. We decided on the Q3 and very happy with our decision. Usually purchasing a vehicle is very unpleasant experience. We were delighted to have such professional individuals to assist us. Quincy, Marcus, and Kyle went beyond their regular duties to see that we left feeling part of the Audi family. Thank you, Debbie & John Casperson More

Helpful 7

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In and out with more than I wanted. I've been an Audi customer for a while and knew that I would be staying in the family, but having just relocated, it was time to find a new Audi deale I've been an Audi customer for a while and knew that I would be staying in the family, but having just relocated, it was time to find a new Audi dealership. I emailed around expecting to get replies over the coming days, but Richard Gouhin from Audi of Charlotte called me back in minutes and from the start assured me that he would take care of anything I needed. After a couple emails, I agreed to meet Rich (on a Sunday no less) to check out the Audi SUVs. When I arrived, Rich had the two or three trucks we had talk about pulled to the front of the dealership awaiting my inspection. After a couple informative test drives, we walked into Rich's office where he was prepared with the specifics for each truck already laid out. We had a brief and honest conversation, Rich is incredibly straightforward and a great client advocate, and I decided on the SUV for me, a beautiful black Q3 (which to my amazement, has continued to exceeded my lofty expectations). After signing the papers with Peppi Bonocore, which was as a pleasant an experience as paying money can be, I met Kyle Andes for a technology and feature review. Kyle knew his stuff, hit the highlights, and then took the time to show me the small things (like the surround sound control for the Bose surround sound) that can take months to find on your own. Rich, and Audi of Charlotte delivered a superb buying a experience, and I am elated with my new Audi. Highly Recommended More

Helpful 13

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Amazing customer service and overall experience! Overall great buying experience as a first time buyer! There was no pressure, Joel was very informative, and the package/deal that was offered was unb Overall great buying experience as a first time buyer! There was no pressure, Joel was very informative, and the package/deal that was offered was unbeatable! I highly recommend visiting the dealership - they are so easy to work with and I am loving my new Q5! More

Helpful 11

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Great Experience!! The entire experience was outstanding! Rich greeted us when we came in but was not pushy. He was very knowledgeable about the cars we were test drivin The entire experience was outstanding! Rich greeted us when we came in but was not pushy. He was very knowledgeable about the cars we were test driving and worked with us to find the right one for me. The facility was very nice and inviting. Rich was very friendly and easy to work with when we decided to purchase. Marcus was quick to get all of our paperwork processed and explained everything clearly. Kyle was amazing, he worked with us to understand all the features of the car and went at a pace that i could keep up with. Overall, it was a great experience! More

Helpful 14

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