Kyle Schumacher
Kyle Schumacher at Roseville Toyota
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Kyle Schumacher | Page 2

Service Advisor

Roseville Toyota

700 Automall Drive
Roseville, CA 95661

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4.6
217 Reviews

I have been working in the auto industry for 7 years now. I graduated in 2011 from Universal Technical Institute with Toyota Technician Certifications. I started off my career as a lube technician working for a local shop. After working for about a year, I wanted to advance my career. I started working at Roseville Toyota in December of 2012. I started as a lube technician, after 8 months I was promoted to Service Advisor. I live locally in town with my fiancée and 2 year old silver lab. We both enjoy camping and going to Tahoe on our days off. One thing that I love about my job is helping customer throughout the process.

Dealership Experience

11 yrs, 6 mos

Industry Experience

12 yrs, 9 mos

Specialties & Trainings

Toyota Technician Training at Universal Technical Institute

4.6

217 Reviews

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217 Reviews of Kyle Schumacher

October 20, 2022

Dealership Rating
Employee Rating

Not personable. Horrible customer service experience. They try to take you over the coals with their recommendations. Overpriced service For a Toyota as you think yo More

by Ba
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Oct 24, 2022

Roseville Toyota responded

Hello, I’m sorry to hear your experience with our service department was less than satisfactory. We strive to provide the best possible prices and five-star customer service every time. I’d like to discuss your concerns in further detail. Please give me a call at the number below when you are next available, thank you. Cole Anderson 916-527-6211 Service Director

October 11, 2022

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Employee Rating

Good job! They were able to work on my vehicle in a specific period of time and update me about the condition of my car. More

by Pogi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 11, 2022

Roseville Toyota responded

Thanks for the 5-star review! The Roseville Toyota team takes pride in keeping you up to date throughout your vehicle's service. Let us know if you need anything else!

October 08, 2022

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Employee Rating

Expensive and terrible service. Do not care about customer satisfaction at all. Rude behavior on the phone. More

by Mummanen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Oct 11, 2022

Roseville Toyota responded

Hi Ramesh, we strive to provide our valued customers with the most affordable and competitive prices. Unfortunately, due to the ever-changing economy and continued supply chain issues, these may fluctuate. As for the customer service you received, that is not representative of our dedication to five-star service, and for that I apologize. I’d like to speak with you about your experience in further detail. Please contact me at your earliest convenience so we can make things right, thank you. Cole Anderson 916-527-6211 Service Director

September 02, 2022

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Employee Rating

Brought Toyota Tacoma PU in for oil & filter, and transmission fluid change. Next day had a puddle of transmission fluid on floor of garage. Turns out to be a bad gasket on drain plug. Too bad they d More

by lbridgman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 07, 2022

Roseville Toyota responded

Hello, I’m sorry to hear about your gasket and drain plug. It is our goal to make sure your vehicle is safe and road-ready after every service appointment. Please reach out to me at the number below so we can make things right, thank you. Cole Anderson 916-527-6211 Service Director

August 25, 2022

Dealership Rating
Employee Rating

I went in for routine maintenance. Cory answered my questions and concerns. I’m grateful he followed up and the service personnel were helpful. I felt like my car was in good hands. More

by Lynne
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cory Lunsford

Aug 31, 2022

Roseville Toyota responded

Thanks for the wonderful review, Lynne! We're so happy to hear your visit was helpful and informative. Hope to see you back at Roseville Toyota in the future!

August 17, 2022

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Employee Rating

Service representative Kyle Shumacher is an excellent representative, his service is very helpful and great! More

by 65blewis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 17, 2022

65blewis responded

I just cannot express my appreciation for having Kyle Schumacher as my servicr representative whenever I have my car service there, he takes the time to explain things, and always keeps you up-to-date on the service being done. Much Thank you for his services as an excellent customer service representative!

Aug 18, 2022

Roseville Toyota responded

Thank you for trusting us with your vehicle and choosing Roseville Toyota. We appreciate your perfect star review, and our Service Team will always be here to assist you with any future needs.

July 18, 2022

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Employee Rating

They always get me some good deals. He made sure that I wasn't thirsty or hungry .He let me know about the deals they have and when I wasn't sure what was going on he explained it to me More

by Glucas
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Martinez , Ed Asefirad

Jul 21, 2022

Roseville Toyota responded

Hello, we really appreciate your positive review and look forward to seeing you again. Have a great day!

June 16, 2022

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Employee Rating

Thanks for the last performance. I thought you were doing with your best for me yesterday. More

by Chan Nguyen
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Chris Martinez

Jun 18, 2022

Roseville Toyota responded

Chan, your perfect star review is greatly appreciated. We value your business with Roseville Toyota and look forward to welcoming you back for any future needs.

Jun 18, 2022

Roseville Toyota responded

Chan, your perfect star review is greatly appreciated. We value your business with Roseville Toyota and look forward to welcoming you back for any future needs.

June 09, 2022

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Employee Rating

KyleD provided great service, timely communication on the status of the repairs, & made the sure my 2008 Prius was set for the Summer with a new Hybrid Battery Waterpump & fully functioning A/C. Feel like I More

by dougkoch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 15, 2022

Roseville Toyota responded

Hi Doug, we're pleased to see Kyle provided great service during your visit. See you next time!

May 18, 2022

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Employee Rating

Friendly and kept me informed as assessment proceeded, and provided great counsel regarding how to expedite claim through insurance. More

by Mick. Haws
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 20, 2022

Roseville Toyota responded

Hi Mick, we appreciate your positive feedback and look forward to your next visit!

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