Laura Phillips
Laura Phillips at Secor Volvo Cars
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Laura Phillips | Page 2

Body Shop

Secor Volvo Cars

575 Broad Street
New London, CT 06320

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4.7
43 Reviews
4.7

43 Reviews

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43 Reviews of Laura Phillips

September 29, 2023

Dealership Rating
Employee Rating

The service department is excellent and efficient. Julie is always very knowledgeable and helpful getting my Saab serviced. More

by PATRICIAJ25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Weiss, Julie Mei

Sep 29, 2023

Secor Volvo Cars responded

Hey Patricia, we're glad to know you had a great experience with Julie and our service team at Secor Volvo Cars. We appreciate your kind feedback and hope to see you next time. Safe travels!

August 19, 2023

Dealership Rating
Employee Rating

I’ve been a customer for 13 years now and even though I shop around I’m always back here for my new lease or purchase, honest service department and friendly staff. They are always improving this place wit More

by Reani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 21, 2023

Secor Volvo Cars responded

Reani, it's great to know you've been with us for 13 years at Secor Volvo Cars! We appreciate your loyalty and we're glad our team has consistently provided honest care. Here's to many more years together! Thank you!

May 28, 2023

Dealership Rating
Employee Rating

Expert courteous service as always. No need to even consider going anywhere else. Service and body shop personnel are awesome More

by Tlp0613
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Weiss

May 31, 2023

Secor Volvo Cars responded

Thank you for your confidence in the Secor Volvo Cars team! We're grateful for your support and look forward to serving you again next time!

May 09, 2023

Dealership Rating
Employee Rating

Secor is prompt, courteous and most professional. I would recommend their parts and service department. More

by pfamslepo
Recommend Dealer
Yes

Other Employees Tagged: John Pasternak

May 11, 2023

Secor Volvo Cars responded

We're so grateful for your kind words! Thank you for recommending Secor Volvo Cars, it means a lot to our team!

January 11, 2023

Dealership Rating
Employee Rating

I brought my vehicle into the body shop on short notice. John and Laura were very helpful and took care of my issue very quickly. More

by zachary.williamson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Pasternak

Jan 12, 2023

Secor Volvo Cars responded

Thank you for trusting the Secor Volvo Cars team with your vehicle, Zachary! We're happy to hear John & Laura took great care of you and we hope you won't hesitate to reach out if we can be of service again in the future!

November 28, 2022

Dealership Rating
Employee Rating

We were so impressed when we came in to get a side view mirror replaced. John took the time to find us a less expensive option and the entire staff worked with us to get it fixed in a timely fashion. As al More

by Doefiddy1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Pasternak

Nov 29, 2022

Secor Volvo Cars responded

It makes us happy to hear that John impressed you during your visit to Secor Volvo Cars! We hope that we can see you back again for another visit! Thank you!

October 21, 2022

Dealership Rating
Employee Rating

Terrible communication. Hard to get on the phone. Could not get any definitive answers regarding delayed appointments because everyone from manager to the parts guy “went ho More

by REMYX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Oct 24, 2022

Secor Volvo Cars responded

Please contact me at your earliest convenience to discuss your lack of satisfaction regarding the service received at Secor Collision Technology. We pride ourselves on the quality of service we provide in both our office and repair shop. I am anxious to discuss with you what concerns occurred in our process and what we can do to regain your trust and prevent similar issues from reoccurring. Thank you Sincerely John Pasternak Manager Secor Collision Technology .

October 07, 2022

Dealership Rating
Employee Rating

The body shop is outstanding! Excellent customer service and their work is top notch! Will be back More

by Katherine.Pearcek07
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: John Pasternak , Mike

September 01, 2022

Dealership Rating
Employee Rating

Paid over $400 to have car buffed and detailed. Picked up and it was littered with specks of compound. Manager used wd-40 to remove but days later, all the compound is still visible. Very disappoin More

by Jeep
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: John Pasternak

Sep 01, 2022

Jeep responded

Expected better

September 01, 2022

Dealership Rating
Employee Rating

Kelly Parsons has always done an awesome job caring for my car. I needed the body shop this year and Laura was so helpful dealing with the insurance company. Very grateful. More

by tdmdlts
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Kelly Parsons

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