Lee McKoy | Page 6

Great Service every time! I have purchased 2 vehicles here. The service has been excellent. In and out on time; fair prices; and the team takes good care of my car. Giving a lo I have purchased 2 vehicles here. The service has been excellent. In and out on time; fair prices; and the team takes good care of my car. Giving a long overdue shout out to Lee or is awesome and sold me my first Kia. Mike Malone in service is always professional and knows his job. It's nice that the staff stays. More

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Poor customer service The lack of follow-through with the outstanding "we owe" on my newly purchased vehicle (5/2018) has completely changed my perspective of this dealersh The lack of follow-through with the outstanding "we owe" on my newly purchased vehicle (5/2018) has completely changed my perspective of this dealership. I have experienced difficulty in all areas of service. I was told on 3 different occasions that I was only able to get the spare key for my vehicle on Tuesdays from 10am through 2pm. When we drove off of the dealership, we were missing a spare key, floor mats, inner console organizing units, and there were 4 star cracks on the windshield. All of which were emphatically promised to be remedied by out dealer Mark. The floor mats given to us were not customized and we were expected to cut them ourselves. The windshield stars remains untouched after several attempts to schedule an appointment. When I took off work to go get the key made, I was told that the maintenance department has "filled in" the stars and the windshield would look as if it has cracks, but " it would be fine". Since then, one of the stars has begun to spread. So much for filling it in. Furthermore, I took the vehicle in for routine maintenance, IE the free oil change with the family plan. The initial price quote was around $170. When I asked why the "free" oil change would be so costly, tire rotation, tire balance, and fuel line cleaning had been added to the cost. I asked if any of the so-called routine maintenance could be held off, the service agent was visibly annoyed and he took off the unnecessary fuel line charge. After the services were rendered, my vehicle sat in the front of the service department for 30 minutes with no sign of the technician to update me on the status. Finally, I inquired about the status of my car and was told that it was indeed ready. The technician was annoyed that I apparently could not wait for the individual that had assisted me initially, but he kindly and slowly checked me out. When returning to my home, I noticed that a $9.95 miscellaneous fee had also been added to the invoice. It is unclear what this fee is and no employee was available to provide additional explanation for the charge. I was told that due to an error in the sales contract on the part of the finance manager delaying the registration for the vehicle, driving the vehicle with fictitious tags was "no big deal". When the dealership was informed that the vehicle I had traded in had been sold and registered to a new owner, but the vehicle that we had purchased was still registered to the previous owner, I was asked how I knew that? Instead of trying to get to the bottom of the error, I was blamed for the blunder and made to feel as if my concerns were ridiculous and unfounded. Unfortunately, I am well versed with local, state, and federal law and directly affiliated with state and federal enforcement and was all too aware that driving a vehicle registered to someone else falls under driving with fictitious tags and is punishable as per NC General Statutes § 20-111. Violation of registration provisions, which is generally a class 2 misdemeanor. The finance manager seemed more annoyed that I was able to verify that we had not been registered as the owner of the vehicle almost two months later. The past 3 months dealing with this dealership have consisted of aggravation, undue charges, and broken promises. My next steps include prompting the dealership to purchase the vehicle back or taking my business elsewhere for trade-in. I have never been treated with such inconsideration by individuals in the customer service industry. This dealership has gone above and beyond to make certain I understand that my questions are unwanted, unwarranted, and are currently unanswered regarding the outstanding "we owe" and standard customer service practices. More

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Great Experience Salesperson Lee McKoy was fantastic. The entire process was easy and even fairly quick. We very highly recommend this dealership for sales (do not re Salesperson Lee McKoy was fantastic. The entire process was easy and even fairly quick. We very highly recommend this dealership for sales (do not recommend for service). More

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Best Possible Car Buying Experience Lee McKoy did exactly what I asked him to and put me in the exact brand new vehicle I wanted. I couldn't have gone better. I consulted many dealers an Lee McKoy did exactly what I asked him to and put me in the exact brand new vehicle I wanted. I couldn't have gone better. I consulted many dealers and Fred Anderson Kia is miles above any other dealer in the area. More

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Want Dishonesty, Treated like !!!! This is the worst dealer I have every done business with. I called them on a used car and was told there was one that fit my needs so I cancelled my p This is the worst dealer I have every done business with. I called them on a used car and was told there was one that fit my needs so I cancelled my previous appointment and went to this dealership. On my arrival I was passed onto another salesperson. He sat me down and insisted on taking the information on my trade first I asked to see the used car to see if it is something I would even be interested in and he said he needed to take this information first. Then I was told he did not have that car, never did. He did not even try to replace this car with another one. I wanted to speak to the Sales Manager and was told he was to busy. I later called and got a hold of the Sales Manager and started to tell him the details and he informed me that he would look into it and call me back. He did not call back. THIS DEALERSHIP LIES TO PROSEPECTIVE BUYERS TO GET THEM IN THE DEALERSHIP. If they do this what else do they do. Think about it. More

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Purchasing a vehicle ranks second to a home purchase in terms of stress and anxiety. When one walks into a showroom, you wonder how you will be treated. I visited Fred Anderson Kia on Tuesday, July 16, 2 terms of stress and anxiety. When one walks into a showroom, you wonder how you will be treated. I visited Fred Anderson Kia on Tuesday, July 16, 2013, and any anxiety I may have had shortly dissipated when I talked with Chris the sales manager and Lee McCoy. I have purchased a number of vehicles over the past thirty years, including several Lexus models, Ford, Chrysler, and Hyundai, but I can say candidly that my experience at Fred Anderson Kia was by far the less stressful. Lee McCoy, especially, made the experience stress and anxiety free. The Optima that I wanted was there within twenty-four hours. My experience from initial contact to delivery was absolutely excellent. More

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Lee was very professional and helped me to find the car for me. He was knowledgeable about the services he provided and about Kia vehicles. He's always available when I have any questions, and if not, he for me. He was knowledgeable about the services he provided and about Kia vehicles. He's always available when I have any questions, and if not, he quickly responds to voicemails within 24 hours. I would recommend Lee and Fred Anderson Kia to anyone that is in the market for a new car. I ended up walking away with a 2013 Soul and am very happy with it. Thanks Lee. More

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Fred Anderson Kia went out of their way to help me. From their financial department to Lee McKoy - my experience in buying a Kia Forte' was beyond what I expected - it was such a pleasure dealing with peopl their financial department to Lee McKoy - my experience in buying a Kia Forte' was beyond what I expected - it was such a pleasure dealing with people in a dealership who actually want to help you. Thank you to Lee and every one that works at Fred Anderson. More

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The service department is awesome group of people. I had a nail in my tire and it only took 20mins to fix it. Also when we purchased our car we had the best service ever. Everyone there is very friendly and a nail in my tire and it only took 20mins to fix it. Also when we purchased our car we had the best service ever. Everyone there is very friendly and would recommend all my family and friends to go there for the best service and friendliest staff. More

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He was helpful and gave us a good deal on our chev impala. We did two different test drives and helped us make a decision which car we wanted. impala. We did two different test drives and helped us make a decision which car we wanted. More

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