Lena Grubb
Lena Grubb at Maple Hill Auto Group
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Lena Grubb | Page 23

Customer Service

Maple Hill Auto Group

5622 W Main St.
Kalamazoo, MI 49009

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4.9
241 Reviews

Dealership Experience

6 yrs, 8 mos

Industry Experience

6 yrs, 8 mos

4.9

241 Reviews

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241 Reviews of Lena Grubb

March 01, 2019

Dealership Rating
Employee Rating

Questionable Customer Service I purchase my Audi 2006 from a Couple who took excellent care of this car. They gave me tons of documentation to prove it. I had no reason to believe More

by zylandra
Recommend Dealer
No

February 26, 2019

Dealership Rating
Employee Rating

Warranty problem being solved It was my third visit to Maple Hill for the same problem of a sluggish power window. Over the weekend the window failed to close for an hour during 1 More

by James Mitchell
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Che Lopez

Mar 01, 2019

Maple Hill Auto Group responded

We are so glad we were able to resolve the issue for you! We look forward to seeing you for any service needs you have in the future. Amie Freeman Customer Service Specialist 269-342-6600 ext 443

February 21, 2019

Dealership Rating
Employee Rating

Great service and staff. Highly recommend this dealership for sales and service. Sales staff is very knowledgeable on their products same as the service departmen More

by dmrich1126
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Zinger, Victor Heckman, Jon Gates, Rick Milbeck, Nick Hodgson , Chad Dechnik, Dalton Royer, Greg Vinstra, Steve Westra

Mar 13, 2019

Maple Hill Auto Group responded

Thank you so much for the positive feedback! We're happy that you have such great experiences with both our sales and service departments. We look forward to seeing you next time you're in. Lena Grubb Customer Service Specialist 269-342-6600 ext. 445

February 20, 2019

Dealership Rating

oil change/ tire rotation Feb. 2019 I wait at the dealership during oil changes on my Subaru. The wait time was reasonable, about an hour. They have greatly improved in that area. They a More

by Melissa K.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cassandra Westfall, Andrea Darnell , Heather Crummel, Misty Figg, Amie Freeman

Feb 21, 2019

Maple Hill Auto Group responded

Thank you so much for your positive feedback! We really appreciate it.

February 15, 2019

Dealership Rating
Employee Rating

Thank you for the detailed and quick service Thank you so much fir getting our vehicle serviced so quickly. Know that we appreciate you. The service advisor kept us updated during the service. More

by I Znidarcic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Andrea Darnell

Feb 15, 2019

Maple Hill Auto Group responded

Thank you so much for the positive review you filled out. We appreciate you as our customer also.

February 11, 2019

Dealership Rating
Employee Rating

everything went wonderfully all of the people: Phil, Lena, nd Cassandra are good people and easy to work with. I am always pleased with how things turn out in the service depart More

by jeffwhitmer24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cassandra Westfall , Phil Lawrence

Feb 20, 2019

Maple Hill Auto Group responded

Thank you for taking the time to provide positive feedback for our dealership! We appreciate it & we are glad that you had a great experience.

January 31, 2019

Dealership Rating

Service completed in timely manner The staff at Maple Hill were courteous and friendly. I was thankful for the warm cup of coffee while I waited. My vehicle maintenance was completed be More

by Lynn H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

January 30, 2019

Dealership Rating
Employee Rating

Great service I took our Subaru Forester in for its 55,000 mile check. Making the appointment was easy, and I was in and out in record time! Great service. Nice More

by suzy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

January 30, 2019

Dealership Rating
Employee Rating

Finally, an honest dealership/mechanics! We have taken our Subaru’s in for front end alignments to a ‘closer’ dealership. They have NEVER done this important job right. Finally, decided to ma More

by LOGRAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cassandra Westfall, Andrea Darnell , Heather Crummel, Misty Figg, Amie Freeman

December 25, 2018

Dealership Rating
Employee Rating

great service delivered on time i arrived for my appointment they took care of maintence scheduled at that time had issue with tire pressure in tire they checked and found a nail and More

by sueb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Daniel , Heather Crummel

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