Logan Rich
Logan Rich at Klaben Chrysler Jeep Dodge Ram
Refer Me

Logan Rich | Page 2

Service Advisor

Klaben Chrysler Jeep Dodge Ram

1106 West Main Street
Kent, OH 44240

Contact Me
4.8
59 Reviews
4.8

59 Reviews

Write a Review

59 Reviews of Logan Rich

April 29, 2024

Dealership Rating
Employee Rating

Colton was great! He was very helpful. I was in and out and on my way to work earlier than expected. More

by adpi1106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colton Murdock

April 24, 2024

Dealership Rating
Employee Rating

We waited 20 days to get our van in for service of a transmission issue and then they had it from Monday to Saturday of the NEXT week. Almost two weeks. Work that wasn't requested was looked at (brake More

by Nana&Papa
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Apr 24, 2024

Klaben Chrysler Jeep Dodge Ram responded

Mr. & Mrs. Rauckhorst, Thank you for taking the time to share your feedback. Customers input is a crucial part in the learning and growing of our team and departments as a whole. The team is deeply disappointed with the timeline of events you described. We are better than this and we failed to provide the level of service you deserve. No excuses. I appreciate the time you took to go over all of this on the phone conversation you had with me. We want nothing more than to restore your faith back in us as your service provider, so thank you for giving us the opportunity to correct this situation. Again, we appreciate your feedback, and the entire Klaben team remains at your service. We look forward to seeing you soon! Sincerely, Jimmy Boone Service Manager Klaben Auto Stores 330-673-3139 Ext: 408 rboone@klaben.com Visit: www.klaben.com

March 24, 2024

Dealership Rating
Employee Rating

I was experiencing an intermittent electrical issue that would become active randomly. Finally, after several trips to the service department, your tech was able to recreate the issue to locate it and fix t More

by smithnwesson405
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Hall

March 20, 2024

Dealership Rating
Employee Rating

Logan at Klaben jeep dodge ram service dept has the best costumer service! Made everything so easy for us! More

by Janine.balzer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

March 16, 2024

Dealership Rating
Employee Rating

Logan was great to work with, very informative and kept us up to date. I would recommend Klaben Service and Logan or Joe anytime. More

by MOSSMAN7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

March 15, 2024

Dealership Rating
Employee Rating

Everything was good and in a timely matter from service rep to my repairs thank you More

by mrqhemi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tina Kelly

March 11, 2024

Dealership Rating
Employee Rating

My rating is based upon the failure to fix a serious warranty issue. The original visit for service was several months ago. The critical part is a new radio that controls the operating screen which co More

by byeager
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Justin L. Bolen

Mar 11, 2024

Klaben Chrysler Jeep Dodge Ram responded

Bill, We are extremely sorry for the inconvenience and frustration regarding the issue with your vehicle. We truly understand your frustration. Please know we are doing everything we can and exhausting every resource available to help rectify this situation. We are currently in contact with the manufacturer in an attempt to procure a new radio for you. Thank you for taking the time to speak with me today and allowing me to personally apologize. Per our conversation, when the new radio arrives we will set up a pickup and delivery to mitigate further inconvenience on your part. I and the entire Klaben team remain at your service. Sincerely, Jimmy Boone Assistant Service Manager Klaben Auto Stores 330-673-3139 rboone@klaben.com Visit: www.klaben.com

March 06, 2024

Dealership Rating
Employee Rating

My recent oil change and tire rotation was awesome. Everyone went above and beyond to make our visit as pleasant as an oil change can be. More

by csiegert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 06, 2024

Dealership Rating
Employee Rating

Was greeted in a timely manner. Dropped my car at 7 am for an oil change. Was told they would wash car. Didn’t get call to pick up car as stated. Called 4 hours later to find car wa More

by danielr369
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 06, 2024

Klaben Chrysler Jeep Dodge Ram responded

Daniel, Thank you for taking the time to leave us a review. Responses such as yours are an invaluable tool for our continued growth. We are very sorry to hear how your recent service experience unfolded. This was totally within our control, and we failed. This was not our intent. Oversights such as this are as frustrating for us as they are for you. It was clearly an oversight on our part which is absolutely unacceptable. Despite my best efforts I was unable to locate your file in our system. We would love to gain some additional insight on this matter so if you could contact me at your earliest convenience that would be extremely appreciated! I and the entire Klaben team remain at your service. Sincerely, Jimmy Boone Assistant Service Manager Klaben Auto Stores 330-673-3139 rboone@klaben.com Visit: www.klaben.com

February 29, 2024

Dealership Rating
Employee Rating

Great all around company. Would recommend purchasing a vehicle from Klaben anytime. Great service. Thanks More

by Rich207
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
2
...

Dealership Inventory (610 Vehicles)

new 2024 Jeep Wagoneer car, priced at $74,830
2024 Jeep Wagoneer
new
Silver Zynith exterior
Automatic
Four-wheel Drive
used 2021 Mazda CX-5 car, priced at $23,988
2021 Mazda CX-5
used
Jet Black Mica exterior
Automatic
All-wheel Drive
new 2024 Jeep Wagoneer car, priced at $74,830
2024 Jeep Wagoneer
new
Velvet Red exterior
Automatic
Four-wheel Drive
new 2024 Ram 1500 car, priced at $44,150
2024 Ram 1500
new
Billet Silver Metallic Clearcoat exterior
Automatic
Four-wheel Drive
new 2024 Jeep Gladiator car, priced at $48,245
2024 Jeep Gladiator
new
Black Clearcoat exterior
Automatic
Four-wheel Drive
new 2024 Ram 2500 car, priced at $59,980
2024 Ram 2500
new
Diamond Black exterior
Automatic
Four-wheel Drive