Logan Rich | Page 2

Logan was great to work with, very informative and kept us up to date. I would recommend Klaben Service and Logan or Joe anytime. us up to date. I would recommend Klaben Service and Logan or Joe anytime. More

by MOSSMAN7 Verified Customer Verified Customer

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Everything was good and in a timely matter from service rep to my repairs thank you rep to my repairs thank you More

by mrqhemi Verified Customer Verified Customer

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My rating is based upon the failure to fix a serious warranty issue. The original visit for service was several months ago. The critical part is a new radio that controls the operating screen which co warranty issue. The original visit for service was several months ago. The critical part is a new radio that controls the operating screen which controls the heater, defrost, seat and steering wheel heaters. The dealer had to order a new radio and did not have a delivery date. Finally, the radio came in and it was discovered to be faulty. Another radio was ordered with no idea of when it will come in. Thus far we are going on 4 months and counting. This is one of four vehicles I have purchased thru this dealership in the last several years. The communication from the service department was fine but the results were severely lacking. More

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My recent oil change and tire rotation was awesome. Everyone went above and beyond to make our visit as pleasant as an oil change can be. Everyone went above and beyond to make our visit as pleasant as an oil change can be. More

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Was greeted in a timely manner. Dropped my car at 7 am for an oil change. Was told they would wash car. Didn’t get call to pick up car as stated. Called 4 hours later to find car wa Dropped my car at 7 am for an oil change. Was told they would wash car. Didn’t get call to pick up car as stated. Called 4 hours later to find car was ready for pick up. Went to get car and it was not washed More

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Great all around company. Would recommend purchasing a vehicle from Klaben anytime. Great service. Thanks Would recommend purchasing a vehicle from Klaben anytime. Great service. Thanks More

by Rich207 Verified Customer Verified Customer

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Logan was extremely helpful when I called in on a Friday and said my oil report was at 4%! I didn't know Jeep wasn't sending alerts as early as hey used to and I kinds panicked thinking I was super late! He and said my oil report was at 4%! I didn't know Jeep wasn't sending alerts as early as hey used to and I kinds panicked thinking I was super late! He assured me this was the new process and got me an appointment for the very next morning. He took care of the oil and everything else that was due, and very patiently explained what I needed to know. More

by ERINLATINA Verified Customer Verified Customer

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I have dealt with Klaben for 15 years and I am very satisfied with their service. Logan made certain that my instructions were clear as to where to park the Jeep when the work was completed.   My satisfied with their service. Logan made certain that my instructions were clear as to where to park the Jeep when the work was completed.   My only comment is to advise the customer on a frequent basis on the progress of the vehicle which is being service. More

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Problem presented was not corrected. Did not have a code for the brake switch activator so he could not check that, which is likely the problem for non starting. Service manager focused Did not have a code for the brake switch activator so he could not check that, which is likely the problem for non starting. Service manager focused on the key fobs - NOT THE PROBLEM!! More

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Logan, in the service department, was excellent at customer service and very helpful. He even made sure that my vehicle got an e-check because my plates were about to expire and I needed to renew them customer service and very helpful. He even made sure that my vehicle got an e-check because my plates were about to expire and I needed to renew them. Even though I got my vehicle back with the check engine light reset, went off again in a few days and my problem is still exists. My truck has had the check engine light on. We’ve put a couple thousand dollars into replacing some parts. Which now I don’t know we’re actually necessary because the check engine light continues to be on. I’m not quite sure anyone really took the time to figure it out. It’s so frustrating. More

by kimapd Verified Customer Verified Customer

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