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Logan Rich
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Logan Rich | Page 3
Service Advisor
Klaben Chrysler Jeep Dodge Ram
1106 West Main Street
Kent, OH 44240
59 Reviews
59 Reviews
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59 Reviews of Logan Rich
February 29, 2024
Logan was extremely helpful when I called in on a Friday and said my oil report was at 4%! I didn't know Jeep wasn't sending alerts as early as hey used to and I kinds panicked thinking I was super late! He and said my oil report was at 4%! I didn't know Jeep wasn't sending alerts as early as hey used to and I kinds panicked thinking I was super late! He assured me this was the new process and got me an appointment for the very next morning. He took care of the oil and everything else that was due, and very patiently explained what I needed to know. More
by ERINLATINA
Verified Customer
Helpful 
February 28, 2024
I have dealt with Klaben for 15 years and I am very satisfied with their service. Logan made certain that my instructions were clear as to where to park the Jeep when the work was completed. My satisfied with their service. Logan made certain that my instructions were clear as to where to park the Jeep when the work was completed. My only comment is to advise the customer on a frequent basis on the progress of the vehicle which is being service. More
by gary chack
Other Employees Tagged: Jeff Ashley , James Arnold
February 26, 2024
Logan, in the service department, was excellent at customer service and very helpful. He even made sure that my vehicle got an e-check because my plates were about to expire and I needed to renew them customer service and very helpful. He even made sure that my vehicle got an e-check because my plates were about to expire and I needed to renew them. Even though I got my vehicle back with the check engine light reset, went off again in a few days and my problem is still exists. My truck has had the check engine light on. We’ve put a couple thousand dollars into replacing some parts. Which now I don’t know we’re actually necessary because the check engine light continues to be on. I’m not quite sure anyone really took the time to figure it out. It’s so frustrating. More
by kimapd
February 26, 2024
Problem presented was not corrected. Did not have a code for the brake switch activator so he could not check that, which is likely the problem for non starting. Service manager focused Did not have a code for the brake switch activator so he could not check that, which is likely the problem for non starting. Service manager focused on the key fobs - NOT THE PROBLEM!! More
by Petetheprinter
Other Employees Tagged: Jimmy
February 23, 2024
The entire team was extremely helpful and made the experience enjoyable.. would highly recommend buying your next car at Klaben. experience enjoyable.. would highly recommend buying your next car at Klaben. More
by akeller318
Other Employees Tagged: Brian Franklin, Casey Shaw
February 21, 2024
One star only because there isn't anything lower. Waited 4hrs. Kept getting the run around , Waited 4hrs. Kept getting the run around , More
by Teckstecksmithmith
Other Employees Tagged: Joe Hilliard, Michael Van Hoose, Tina Kelly, Brian Binegar, Jeff Ashley, Albert Klaben III, Melissa Dolan , James Arnold, Danny Gauthier
February 18, 2024
Logan Rich is a phenomenal person. He always takes very good care of us and is true to his word. He calls when he says he will. He keeps us informed every step of the way. He even went He always takes very good care of us and is true to his word. He calls when he says he will. He keeps us informed every step of the way. He even went to battle with our insurance agent for us. Logan exemplifies customer service. More
by MSGLisaCole
February 17, 2024
Always professional and courteous people that go out of their way to make sure the customer is satisfied. their way to make sure the customer is satisfied. More
by rvanderhoff
Other Employees Tagged: Joe Hilliard
February 16, 2024
Klaben takes care of their customers, its as simple as that. Mike has gone above and beyond for me and I am extremely happy with the service I have received. Logan communicated really well with me throu that. Mike has gone above and beyond for me and I am extremely happy with the service I have received. Logan communicated really well with me throughout the process of service . I have been bringing my Jeep here since we bought it and will continue to do so because of the way Mike has handled me as a customer. Thank you More
by Amb17
Other Employees Tagged: Michael Van Hoose
February 09, 2024
I cannot believe you guys wanted to charge me to just let me know what was wrong with my back up camera not even fix it. I understand making money but I can’t believe you were gonna charge me just to talk to me know what was wrong with my back up camera not even fix it. I understand making money but I can’t believe you were gonna charge me just to talk to me. More
by csalazar
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