Lorena Moreno
Service Concierge
Ocean Honda of San Juan Capistrano
33555 Camino Capistrano
San Juan Capistrano, CA 92675
13 Reviews
Write a Review13 Reviews of Lorena Moreno
April 07, 2024
Para hacer la cita es rápido y ellos son muy atentos con los clientes y cuando tienes que esperar la espera no es muy lardga los clientes y cuando tienes que esperar la espera no es muy lardga More
Other Employees Tagged: Christian Delauro, Brandon Nelson, Irwin Finelt
January 20, 2024
The customer service is great. Friendly and prompt. They answered all my questions . I was pleased with the service Friendly and prompt. They answered all my questions . I was pleased with the service More
Other Employees Tagged: Christian Delauro, Irwin Finelt, Enrique Zaragoza
January 12, 2024
I've been coming here since 1996. Your service department is the best and Aoude in sales is also fantastic. But your service department and the under the leadership of Christian, the Your service department is the best and Aoude in sales is also fantastic. But your service department and the under the leadership of Christian, the best! More
Other Employees Tagged: Christian Delauro, Brandon Nelson, Irwin Finelt, Felix Rodriguez, Enrique Zaragoza , Christian
December 09, 2023
Great folks. Honest and friendly. I will continue to bring my car here for its service and will probably buy my next care at Ocean too. Thanks!! Honest and friendly. I will continue to bring my car here for its service and will probably buy my next care at Ocean too. Thanks!! More
Other Employees Tagged: Christian Delauro, Brandon Nelson, Irwin Finelt, Felix Rodriguez, Enrique Zaragoza
October 11, 2023
This dealership will take care of you. They’ve had my business fora while now and have never been disappointed. They’ve had my business fora while now and have never been disappointed. More
Other Employees Tagged: Garrett Milton, Auode S, Johnny Palafox, Christian Delauro
October 11, 2023
Horrible experience. Incompetent technicians. Radio is still not working. Noise behind radio was never fixed and has gotten louder. A/C work was horrendous. Technician br Incompetent technicians. Radio is still not working. Noise behind radio was never fixed and has gotten louder. A/C work was horrendous. Technician broke heater box allowing condensation to soak flooring. Brought back second time Tried to blame me for water soaked floor. Brought back a third time to discover your incompetent technician had broken the heater box. PUT MY CHILDS LIFE IN DANGER. After picking vehicle up for the third time. Found front passenger seat bolts where left loose while my 13 year old Child was in the seat on the freeway. took vehicle back for a fourth time to another dealership to have my seat fixed. Vehicle had a clunking noise from the front end after 3rd visit That noise is also getting worse. Your incompetent technician is directly responsible for destroying my vehicle. This is pathetic. You deserve a negative 5 star. With in 40 days i had to bring the vehicle in 4 times for a total of 31 day’s because of this dealerships incompetence. Should have only been ONE visit. They didn’t even care. Would never recommend this place. NOBODY PUTS MY CHILDREN'S LIVES IN DANGER. LAWYER UP. More
Other Employees Tagged: Christian Delauro, Brandon Nelson, Irwin Finelt, Felix Rodriguez, Enrique Zaragoza , Incompetent technicians
October 05, 2023
Good service - complete ~ all areas covered. Thank you for the good car wash - My Honda runs wrll and looks great - I even know hoe yo access the disls and info for continued info - finally I’m Thank you for the good car wash - My Honda runs wrll and looks great - I even know hoe yo access the disls and info for continued info - finally I’m comfortable with all parts of info system. Good day!!! Janet Petersen More
Other Employees Tagged: Christian Delauro, Brandon Nelson, Irwin Finelt, Felix Rodriguez, Enrique Zaragoza
September 20, 2023
None none none none none none none none none none none none none none noe. none none none noe. More
September 06, 2023
Customer for life, exceeded expectations once again. Trustworthy, friendly and go above and beyond to satisfy customers. Trustworthy, friendly and go above and beyond to satisfy customers. More
Other Employees Tagged: Christian Delauro, Brandon Nelson, Irwin Finelt, Felix Rodriguez, Enrique Zaragoza
September 04, 2023
Always a great experience Would recommend to friends and family. Facility is always clean and do not ever have to wait very long for service to be done. and family. Facility is always clean and do not ever have to wait very long for service to be done. More
Other Employees Tagged: Christian Delauro, Brandon Nelson, Irwin Finelt, Felix Rodriguez, Enrique Zaragoza