41 Reviews
Write a Review41 Reviews of Luis Sousa
April 14, 2024
Its just so expensive the parts labor it would be nice if they lower the prices if they lower the prices More
Other Employees Tagged: Steve Mutchler, Eric Weaver, Cole Craven, Nilay Desai, Chris Zrinski
April 08, 2024
Very easy and comfortable transaction with sales person. It was a pleasure doing business with them. I would recommend this dealer to everyone. It was a pleasure doing business with them. I would recommend this dealer to everyone. More
Other Employees Tagged: Steve Kocak , Carlos Oliveria
March 23, 2024
Do not service your vehicle here, unless you are prepared to spend substantially more than you thought and are prepared to leave your vehicle for hours or days of guessing. Honda cherrypicks reviewers, that' to spend substantially more than you thought and are prepared to leave your vehicle for hours or days of guessing. Honda cherrypicks reviewers, that's why the ratings are so high. I wasn't asked. I will say that Eric in the service dept. is a good guy, and will work with you. Cole is alright, but definitely tries the upsale, using the family and dog photo on his desk to gain your trust before the sale, and Nilay reminds us that these are sales staff, not mechanics and earn incentives on every recommended service item with your consent. It took almost two days to diagnose my vehicle for $185. There was an engine misfire. I am not a mechanic, but I didn't need a code to tell me the obvious. I asked for the $185, could they tell me the cause of the misfire, they said no. They recommended $6,000 in repairs, which is more that the.current value of a vehicle. I tried to contact the service manager and it was his day off, two days later he still hasnt contacted me. Nilay was our service "salesman" and he was working hard for his commision, but sadly lacks problem solving strategies and mechanics. Did the problem get solved? Sure did, for only $500. How many other cars paid thousands for guessing. In accordance with what was told. They don't solve problems here, they follow protocals, hoping each page in the book will solve your problem and you keep paying until it does.... I wonder how many of those expensive pages, didn't need to be followed for a qualified mechanic. I will shop elsewhere, and your choice is to either put your faith in the salesman or do the same. More
Other Employees Tagged: Eric Weaver, Cole Craven, Nilay Desai
March 15, 2024
Very personable and helpful - great worker, enjoyed working with him. I had a very good experience with him working with him. I had a very good experience with him More
Other Employees Tagged: Steve Mutchler, Eric Weaver, Cole Craven, Nilay Desai, Chris Zrinski
March 05, 2024
Cole Craven is professional, polite and seems to care about the customer. The dealership is run very well and everyone I have worked with has been great. about the customer. The dealership is run very well and everyone I have worked with has been great. More
Other Employees Tagged: Steve Mutchler, Cole Craven, Nilay Desai
March 03, 2024
Eric is excellent. Btw If you demand 15 words you’re wasting a customer’s time. Btw If you demand 15 words you’re wasting a customer’s time. More
Other Employees Tagged: Eric Weaver
February 09, 2024
The car stayed in the dealership for over a month due to an unusual problem with the LCD. The only problem was the minimum communication of the fixing status. an unusual problem with the LCD. The only problem was the minimum communication of the fixing status. More
Other Employees Tagged: Steve Mutchler
January 18, 2024
Efficient and friendly. Accurate time quote. Trusted with my vehicle. Will return for service again. Accurate time quote. Trusted with my vehicle. Will return for service again. More
Other Employees Tagged: Steve Mutchler, Cole Craven
January 17, 2024
They are always very helpful, patient and we are always satisfied. They are always upfront with us. We can, in all honesty, refer this dealership to anyone. satisfied. They are always upfront with us. We can, in all honesty, refer this dealership to anyone. More
Other Employees Tagged: Phil Esposito, Randee Schneider
January 11, 2024
Great service. Cole was very helpful and very professional. Very quick and very reasonable pricing. Cole was very helpful and very professional. Very quick and very reasonable pricing. More
Other Employees Tagged: Cole Craven