Luke Lord
Luke Lord at Phil Fitts Ford & Lincoln
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Luke Lord | Page 8

Sales & Leasing Consultant

Phil Fitts Ford & Lincoln

3250 Wilmington Road
New Castle, PA 16105

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4.8
93 Reviews

I have been working at Phil Fitts Ford & Lincoln for over 4 years. I enjoy hunting, fishing, biking and woodworking. I am a Dad and a Veteran of the Navy. My favorite movies are Die Hard and Ghost Busters. Come see me at Phil Fitts Ford and I'll make you an amazing deal with zero pressure!

Dealership Experience

7 yrs, 6 mos

Industry Experience

7 yrs, 6 mos

Languages Spoken

English English

4.8

93 Reviews

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93 Reviews of Luke Lord

November 26, 2018

Dealership Rating
Employee Rating

Fast, friendly and professional This dealership was friendly and understanding. Went in to look at a truck with 3 kids and they were friendly to us and our kids. They made the proces More

by Scarly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Eric Altman

November 23, 2018

Dealership Rating
Employee Rating

Used van purchase I contacted dealership about van I was looking at. I live 1.5 hrs away. They were upfront and honest about vehicle. Salesman,Luke Lord, was outstan More

by ESKIRSCHNER
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Hietsch

November 14, 2018

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Employee Rating

No pressure and easy to work with. I was able to negotiate on a new Escape and was very happy with the dealership working with me on my trade and making my new car experience a good one More

by shaffest
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

November 08, 2018

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Employee Rating

Great Experience Start to Finish!! Luke and Michael are great to do business with. Both were great communicators and transaction was very smooth. Thanks for the assistance on my purchas More

by rljacops
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Hietsch

October 24, 2018

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Employee Rating

New purchase Great experience..... Luke worked with us on our budget real well.. Eric was awesome in the finance department.. Luke was very honest with me and my w More

by jeremefarone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

October 11, 2018

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Employee Rating

Excellent buying experience as always I just purchased my 3rd vehicle from Luke Lord at Phil Fitts Ford! Excellent buying experience, fast friendly staff. I’ve been to this dealership mult More

by Jyaksich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Brian Grantham , Eric Altman

October 08, 2018

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Excellent sales My salesman was very knowledgeable and was not pushy. He was very helpful and personable throughout the whole sale. I would recommend Luke to anyone l More

by abateman
Recommend Dealer
Yes

September 19, 2018

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Employee Rating

A Pleasurable Car buying experience I've been getting my old car serviced with Phil Fitts Ford for years. Came to the Ford dealership after having looked at their Ford Fusions on the we More

by jon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

July 20, 2018

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Employee Rating

Ford Flex If you’re looking for a personable, relaxed and no-pressure auto buying experience, come and see Luke at Phil Fitts! We were 100% happy with the exper More

by Eernst
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Mike Hietsch , Brandon Fabian

Jul 20, 2018

Phil Fitts Ford & Lincoln responded

Thank you so much for the great review! We are glad that you chose our dealership and that you were pleased with the sales process! If you have any questions or need anything, just give us a call! Enjoy your Ford Flex!

July 16, 2018

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Employee Rating

Luke hooked me up Luke took the time along with his boss to find just what I wanted. Got a better price than what I figured on my trade in. After the sale Luke showed m More

by TADEMATTEO1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Mike Hietsch, Brian Grantham

Jul 17, 2018

Phil Fitts Ford & Lincoln responded

Thank you for the great review! Luke is a great guy to work with and is very knowledgeable with trucks! We are glad that you were satisfied with the sales process and customer service here. If you ever need anything or have any questions, feel free to give us a call! Enjoy your new truck!