Mack McPherson
Mack McPherson at Gateway Chevrolet
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Mack McPherson | Page 2

Sales Manager

Gateway Chevrolet

9901 West Papago Freeway
Avondale, AZ 85323

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3.3
102 Reviews
3.3

102 Reviews

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102 Reviews of Mack McPherson

February 10, 2023

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Employee Rating

Service manager wants me to pay half for a repair they have done when I bought the car. They kept moving the date out so now they want me to pay for a carpet touch that they hired a 3rd person to do on my More

by danbalderas602
Recommend Dealer
No
Feb 13, 2023

Gateway Chevrolet responded

danbalderas602, We thank you for the review. We are sorry that you are unhappy with our offer. There are a few items we would like to point out with your requested repairs. The damage areas we repaired that were there when you took delivery of your new vehicle. you were unhappy with the repair due to the fact you have had the vehicle for a extend period time after purchase. Well over 1000 miles. And were a large amount of rock chips that have been added since your delivery. Because we document all damage at the point of delivery. You are wanting us to repair all of your damage. We are asking for you to contribute to the repair cost for that reason. If you have any questions, please free to contact our General Manager at 623-687-3532

February 08, 2023

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Got my first oil change and a factory recall taken care of. They were very courteous and prompt. I appreciate their professionalism. More

by pcrow2832
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 11, 2023

Gateway Chevrolet responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

December 21, 2022

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Zach Anthony and John are always professional and take well good care of my car. I drive 40 min just to have it serviced there More

by ALEXZANDRIA.DUNCANTELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 23, 2022

Gateway Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

December 21, 2022

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Employee Rating

Had my car in the lot for five days (FIVE DAYS! !!!) until someone FINALLY looked at it. Rental car fees piling up as it was sitting there. Called on the fifth day and I was told that the part that More

by boatsfra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 24, 2022

Gateway Chevrolet responded

Thank you for reaching out to us. We regret to hear about the situation you have described. We would like the opportunity to make this up to you. Please contact our manager at (623) 250-3357 so we can make your experience a positive one.

December 18, 2022

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Employee Rating

Always Reliable and great customer service, always keeps u updated on service issues. I have recommended their dealership to many. More

by PATRICK.LUGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 21, 2022

Gateway Chevrolet responded

Hi there, thank you so much for your positive comments about Gateway Chevrolet, INC.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 25, 2022

Dealership Rating
Employee Rating

I worked for Lowe's for fifteen years in management customer service horrible I will not return More

by timothykeel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Oct 26, 2022

Gateway Chevrolet responded

Hi, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve.

October 03, 2022

Dealership Rating
Employee Rating

Good dealer was very good in telling us about the needs for our vehicle 👍 fair More

by MTZLORIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 11, 2022

Gateway Chevrolet responded

Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!

July 01, 2022

Dealership Rating
Employee Rating

I enjoy doing business with this dealership because of their friendly & fast customer service. From top to bottom a great team. More

by ricohernandez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rachael Fry, Dan Bieber, Jeremy Thompson, Erasmo "Razz" Quirino, Trevor Vona , Cody is a great asset in your service.

Jul 06, 2022

Gateway Chevrolet responded

Hello ricohernandez, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We sincerely value your business and look forward to your next visit! Best Wishes, Team Gateway

May 16, 2022

Dealership Rating
Employee Rating

Great Service and always Good Communication between Service department and to the customer . And they're always polite and Professional.... More

by JAIMEW369
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 18, 2022

Gateway Chevrolet responded

Hello JAIMEW369, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We sincerely value your business and look forward to your next visit! Best Wishes, Team Gateway

May 02, 2022

Dealership Rating
Employee Rating

Service (Anthony) did a good job, but key fob was broken and management still hasn't called. it's been a week 😡. More

by littlecharles78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
May 04, 2022

Gateway Chevrolet responded

Hi littlecharles78, thank you for your review; we are happy to pass along your comments to Anthony and the team here at Gateway Chevrolet, INC.! Please contact us at (623) 687-3503 when you have an opportunity, and we will be more than happy to try and turn your experience around. Best Wishes, Team Gateway

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