Macon Huntsinger

Norm Reeves was the best decision I've made when it was time for me to buy a new car. I was presented with options and both Hassan and Daniela helped me out tremendously in my decisions. time for me to buy a new car. I was presented with options and both Hassan and Daniela helped me out tremendously in my decisions. More

by Aran Verified Customer Verified Customer

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I have 2 major issues with this place, I bought my car and it was late in the evening, Made plans to return to pick it up the next day. I thought i was blessed that the salesman came in on his day off to and it was late in the evening, Made plans to return to pick it up the next day. I thought i was blessed that the salesman came in on his day off to deliver the vehicle. I didnt want to take up extra time on his day off, so I signed final papers and left. Within a few hours I noticed the front right passenger side was damaged. I called and left a message for my salesman that day. I sent photos the next day, via text messages. After over several days the salesman kept saying, I have not heard back, I am waiting on management, Have not heard back yet. FINALLY days later he called to tell me that they have a video of me leaving the lot with no damage to the vehicle. I went straight there, unannounced went in and demanded to see the video I KNEW COULD NOT exist. Salesman left me sitting over 30 mins came back and said, I was wrong there is not a video. I demanded management, again he left me sitting for approx20 minutes, came back and told me that management was gone for the day. FINALLY the manager called me and said. well we don't believe it happened here since you waited 5 days to contact us, I have the text messages and cell phone records timeline and photos, and they still refuse to fix the damage. over 4k in damage. Since it knocked the entire front bumper off balance and both headlight assemblies need to be replaced. The second time i talked to management, He was condescending and said, Hey it cost me nothing to fix it, we just don't believe it was done here, not one time did they ask for my proof, the photos and cell phone records. They still try to claim it was 5 days later before I contacted them and it was the same day. I believe that they KNOW it was done there, why else would they make up the story there is a video. trust me, this is only where my issues began. 13k in damage from a previous accident, internal invoice shows failed auto trans eps, THEY ABSOLUTEY refuse to provide any records on the work that was done, the inspection, pre owned inspection that was never reported to car fax, that also shows oil pan reseal, while car fax shows it as a routine oil change. They reported services done that do no appear on the internal invoice as well. It was so bad that my last visit I recorded the conversation with one of the managers, i asked why it says this failed, he said he didnt have that info, I said thats what I want to know, he deflected asked me what i was trying to do, he thought my issue was the damage on the lot, I asked if he would provide me the records on the vehicle and and said NOPE, thats all your getting, pointing to one invoice I was able to get from the service department, i went unannounced and asked a random person to print the last invoice done, management and salesman would not provide anything but deflection and unethical behavior. More

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I worked with Hassan Tutson & he was amazing. Very professional & helpful. He treated me with respect & gave me a good deal. He took away all the anxiety I was feeling. I love my new HR-V!! Very professional & helpful. He treated me with respect & gave me a good deal. He took away all the anxiety I was feeling. I love my new HR-V!! More

by Fligirl625 Verified Customer Verified Customer

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Great job all the way around! Very happy with the new Passport. Thank you Jason Edmonds! Very happy with the new Passport. Thank you Jason Edmonds! More

by llewyn76 Verified Customer Verified Customer

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Courteous, fast, easiest purchase ever I would definitely recommend The representative I dealt with were very courteous and they made the purchase easy. I did not have to stress. It was quick convenient and recommend The representative I dealt with were very courteous and they made the purchase easy. I did not have to stress. It was quick convenient and they were very professional and got me a very, very good purchase. More

by buttercup.lvn Verified Customer Verified Customer

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Clean, nice salesman. No pressure to buy. Up front answers to questions. Would buy again. No pressure to buy. Up front answers to questions. Would buy again. More

by rlkaveritt Verified Customer Verified Customer

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Norm Reeves Honda Superstore North Richland Hills was great at communicating, discussing options, and the finance process thru AHFC. great at communicating, discussing options, and the finance process thru AHFC. More

by stephanie_english Verified Customer Verified Customer

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Great service from my sales rep and finance rep. Worked wonderfully to get me both a car I need and meet me at my budget. Worked wonderfully to get me both a car I need and meet me at my budget. More

by jcarranza2018 Verified Customer Verified Customer

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Everything went well and I got what I was looking for at Norm Honda in North Richardson Norm Honda in North Richardson More

by cierra_hull Verified Customer Verified Customer

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This is our 6th Honda. Our first was a purchase and our new 2026 CRV is our 5th lease. It is also our first time working with Honda in a new state. What can I say? Norm Re Our first was a purchase and our new 2026 CRV is our 5th lease. It is also our first time working with Honda in a new state. What can I say? Norm Reeves Honda delivered. Any concerns we had were immediately addressed and taken care of. I am grateful to Macon, Austin and Eric for their professionalism and help in getting us into our new CRV. I look forward to working with you again in the future. Thank you. More

by stephanieyingling Verified Customer Verified Customer

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