Mallory Roberts
Mallory Roberts at Jim Ellis Toyota of McDonough
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Mallory Roberts

Sales Associate

Jim Ellis Toyota of McDonough

144 Hwy 81 West
McDonough, GA 30253

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4.9
211 Reviews

Industry Experience

4 yrs, 10 mos

Languages Spoken

English English

4.9

211 Reviews

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211 Reviews of Mallory Roberts

May 21, 2024

Dealership Rating
Employee Rating

Mallory was amazing from start to finish. The process was seamless and I was in and out the dealership in under an hour because the process started before I even stepped inside. Mallory took More

by User809765
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Green

May 15, 2024

Dealership Rating
Employee Rating

After care support was great. Easy to contact with any concerns, they returned messages within a reasonable time. More

by shirleyrwallace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 17, 2024

Jim Ellis Toyota of McDonough responded

Thank you for taking the time to share your experience with us. We're delighted to hear that you were satisfied with our customer. Providing exceptional service is at the core of what we do, and we're thrilled that our team was able to make your visit enjoyable. If there's anything else we can assis t you with, please don't hesitate to reach out. We look forward to welcoming you back to Jim Ellis Toyota in the future!

May 14, 2024

Dealership Rating
Employee Rating

Best service ever received out of all the dealerships me and my family have visited More

by parkersonchris54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 16, 2024

Jim Ellis Toyota of McDonough responded

Thank you for your glowing review! We're thrilled to hear that you had such a positive experience with us and that our team provided you with excellent customer service. Recommendations like yours mean the world to us, and we truly appreciate your kind words. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We value your business and look forward to serving you and your friends in the future!

May 11, 2024

Dealership Rating
Employee Rating

Did everything online and had car delivered. No issues. Would buy from again, thanks jim ellis. More

by Drewhim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 14, 2024

Jim Ellis Toyota of McDonough responded

Thank you for your review! Our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide top-quality service to every guest, and are pleased to hear that you enjoyed your experience here at Jim Ellis Toyota of McDonough! Please let us know if there is ever anything else we can do for you! Safe travels!

May 08, 2024

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Employee Rating

They were honest, upfront, and thorough while being respectful of our time to make the purchase process as streamlined as possible. More

by JCatrhyno
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Michael Green, Dylan Kersey

May 10, 2024

Jim Ellis Toyota of McDonough responded

We're delighted to hear about your positive experience with us at Jim Ellis Toyota! Providing honesty, upfront communication, and thorough assistance are core values we uphold to ensure a streamlined and respectful purchase process. Your satisfaction is our priority, and we're grateful for the opportunity to assist you. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us!

May 08, 2024

Dealership Rating
Employee Rating

All the employees from management to the salespeople were pleasant, hospitable and tentative to our requests and were able to quickly accommodate me diring my vehicle purchase. More

by infosarahe
Recommend Dealer
Yes

Other Employees Tagged: Arsyndrea Harris , William Mason

May 10, 2024

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your positive experience with our team at Jim Ellis Toyota! Providing a pleasant and attentive experience is what we strive for, and we're glad we could quickly accommodate you during your vehicle purchase. Thank you for your kind words, and if you ever need anything else or have friends and family looking for a great experience, don't hesitate to reach out or send them our way. We're here to help!

May 04, 2024

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Employee Rating

The customer service is great. Everyone is so friendly and helpful. I knew when it was time to get another car I was coming here and they made the process so easy. More

by kristina_haywood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 07, 2024

Jim Ellis Toyota of McDonough responded

Our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Thanks again for your business! Take care!

May 03, 2024

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Employee Rating

Great price negotiated but easily the most involved post-sale process I’ve encountered. I feel like critical portions of the purchasing process were missed at the time of transaction and I’ve been work More

by Dealer_Rater
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeff?

May 05, 2024

Jim Ellis Toyota of McDonough responded

We're sorry to hear about the challenges you've encountered post-sale. Ensuring a smooth and comprehensive purchasing process is important to us at Jim Ellis Toyota. Your feedback helps us identify areas for improvement, and we're committed to rectifying any issues you've experienced. Please feel free to reach out to us directly at (770) 746-9374 so we can address your concerns and ensure your complete satisfaction. Thank you for bringing this to our attention.

April 28, 2024

Dealership Rating
Employee Rating

I loved working with Mallory! I loved the experience and I love my car! Everyone on the team made everything easy. I would recommend Mallory and Jim Ellis Toyota to anyone. More

by Sbsc
Recommend Dealer
Yes

Other Employees Tagged: William Mason

May 02, 2024

Jim Ellis Toyota of McDonough responded

Our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for the positive feedback, and we hope that you have a great day!

April 03, 2024

Dealership Rating
Employee Rating

Mallory Roberts is absolutely AMAZING in Sales! A true professional who listens to your needs and requests. She is also a great communicator who made this car buying process easy. Make sure you ask More

by Vonita Green
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ahmad Ali, Michael Green, Jamari Byars, Arsyndrea Harris, Jeremaine Hill , Shanaya in Appraisal for Trade In

Apr 05, 2024

Jim Ellis Toyota of McDonough responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks for your business! Take care!

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