Maricella Moraga | Page 11

Awesome Ryan provided top-notch customer service. He was very informed on the vehicle capabilities which helped me to selected the Jeep Grand Cherokee. Thanks Ryan provided top-notch customer service. He was very informed on the vehicle capabilities which helped me to selected the Jeep Grand Cherokee. Thanks Rayan.... More

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Fantastic and helpful service from the management team down to the salesman, Frank Cruckson. Did not experience any “badgering the customer to make a deal” on the purchase of my ne from the management team down to the salesman, Frank Cruckson. Did not experience any “badgering the customer to make a deal” on the purchase of my new Kia Stinger. Very straight forward from Frank and the management staff. A “Willing to help you in anyway” Working attitude that carried throughout my entire experience from buying to you purchasing. If anyone out there is contemplating the purcase of a new or used car, visit Mark Kia and ask for sales and leasing consultant Frank Cruckson, you wil not be disappointed. My thanks to the entire crew at Mark Kia. More

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Great company I've worked with Mark Kia for almost 10 years, and I absolutely recommend them to everyone. They're willing to go above and beyond to get you into th I've worked with Mark Kia for almost 10 years, and I absolutely recommend them to everyone. They're willing to go above and beyond to get you into the car you want, at a price you can afford. Thank you, Isaac, for making the process go smoothly! More

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Wonderful Experience Buying From Kevin Veliz Working with Kevin Veliz was a pleasure. He was able to get me into a car when other dealerships were not able to. Kevin was very patient, professio Working with Kevin Veliz was a pleasure. He was able to get me into a car when other dealerships were not able to. Kevin was very patient, professional and knowledgeable about the products. I would highly recommend seeing Kevin Veliz at Mark KIA Edit: Maricella keeps making one mistake after another. At first she made a mistake writing down the wrong VIN on my maintenance paperwork. Now I get a call saying she lost my receipt and she is wondering if I have it? More

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F-150 2018 Truck I had a great experience with Ryan McDade at Mark Kia and all the others that helped. My first time in to the dealership to purchase a vehicle and was I had a great experience with Ryan McDade at Mark Kia and all the others that helped. My first time in to the dealership to purchase a vehicle and was very pleased with the customer service. Ryan answered all my questions as well as calling me back with additional information on the truck I was interested in buying. I look forward to working with the service department on the maintenance of my vehicle and many of the other employees in the financing department as well as the managers and other staff, sincerely Vinnie Smith More

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Fairly pleasant, couple hiccups We purchased our 16' Sorento the first day of the year and I have to say it wasn't too bad maybe 2-3 hours of negotiations with Ryan Mcdade(our salesm We purchased our 16' Sorento the first day of the year and I have to say it wasn't too bad maybe 2-3 hours of negotiations with Ryan Mcdade(our salesman). He was a great guy and pleasant to work with. His sales manager Chip was also a good guy to work with. But their manager tried to charge me for Lo jack $695(that I did not ask for), lifetime window tint $695(that I did not ask for) and the $795 Certified Warranty. How ridiculous is that? A dealer has to do a vehicle inspection anyways and their going to try and charge me to certify it NO! My father in law has been a car salesman for 30 years and never heard of such a ridiculous charge! After all that we picked the car up in the evening so the next morning my wife came out she saw a crack in the windshield right behind the rear view mirror. Long story short at first they tried to claim it wasn't there before we picked up the car. They ended up checking the on the lot pictures of the car and saw the crack, so they sent someone out to our house to replace it. The only other obstacle we had was when we made the deal (this was a cash deal with a trade in) I had told the salesman I would agree to a certain amount if we could pay the rest at the end of the month. They agreed no problem but a week later I was getting a call from Marciella in the finance department telling me my check couldn't pass some guarantee. But she couldn't explain how the guarantee worked so we ended up going down and having to pay the rest in cash. From the start I wasn't really happy the way that Marciella handled everything in finance. We really couldn't get very straight answers about aftermarket warranties, the certified warranty info, or even the 3 free months of satellite radio. I feel they could have been more informative in that department. Other than that we are very pleased with our Kia. we love it! More

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Super helpful team Very helpful people who will work with you and explain everything in full detail. You know what your getting and why your getting it. Everyone at this Very helpful people who will work with you and explain everything in full detail. You know what your getting and why your getting it. Everyone at this dealership had the best interest of the customer and not just what would make them more money and it was very refreshing. More

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Excellent service! I went to Kia and was unsure what I wanted. Kevin helped me get into a brand new Kia Forte! He was absolutely no pressure and straight to the point. V I went to Kia and was unsure what I wanted. Kevin helped me get into a brand new Kia Forte! He was absolutely no pressure and straight to the point. Very knowledgeable about the cars. I couldn’t be happier with the overall experience. Thanks again! More

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Awesome Service Great service from start to finish..kevin worked really hard to get us in the vehicle we wanted. They made our car shopping experience so much easier Great service from start to finish..kevin worked really hard to get us in the vehicle we wanted. They made our car shopping experience so much easier than expected, thank you. More

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Excellent Customer Service I had a good experience buying my very first car. The customer service was excellent, Kevin and Maricella were both very helpful and made the process I had a good experience buying my very first car. The customer service was excellent, Kevin and Maricella were both very helpful and made the process enjoyable. More

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